Economy Energy
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Hopeless
Hopeless. I wish we never started this company. It was odd, in this day and age, not to be able to submit meter readings on line. However, the real issue has been trying to leave them, which we did in April of this year. We spent weeks trying to get back the money they owed us. Eventually we succeeded. We are now having regular emails sent through demanding overdue payments even though we switched provider in April! We have spent hours on the telephone on a number of occasions, at premium rates, asking that these emails stop. Also asking how they can possibly think that we are still on their books? Also, can we please have our money back for the huge amounts of wasted time and money spent trying to remind them that we switched provider months ago. To date, we have had several promises that they will "email their claims department"... and when we checked today, we are told they have done so, but there is still no action. It would appear that one half of the company is unable to communicate with the other. Please don't waste your time and energy on this company - we wished we hadn't.