Economy Energy
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PLEASE DO NOT USE THIS COMPANY!
Being with this company was a nightmare from start to finish and it is still ongoing! When we first joined we were told they would sort out the transfer from our old company. They did not do this which resulted in us being billed from two companies for the same energy. The Ombudsman eventually sorted this out for us and awarded us £30 compensation which we have never received. After a year of confusing bills and direct debit payments increasing, despite the fact that we were in credit, our contract was up so we left Economy Energy on 2nd August of this year. When we left we were in CREDIT to the sum of £39.04 (plus the £30 compensation awarded to us by the Ombudsman). Despite this we are being regularly hassled by Economy Energy who say that we owe them £81.82, WE DO NOT. On the 11th of September we used the online chat tool to try and resolve this problem. We spoke to Craig who was very helpful and said he had the requested the refund and informed us that "it can take up to 14 working days and it will be paid into your account 2 to 3 days later". We have not received our refund and all we are receiving from this company are DoNotReply emails saying we owe them £81.82 and if we do not respond they are going to put this matter into the hands of a debt collector. In response we tried the online chat tool on the 25th October and spoke to Mark. He was totally useless and was only interested in sending us our final bills and ending the conversation. When he finally grasped the situation he said the system for refunds had changed, our refund had been requested 2 DAYS AGO! When we asked how long this would take he said "From now it is 26 days to be processed and then 3 - 5 working days to reach the account". I told him I was not happy but to no avail all he wanted to do was end the conversation. THIS COMPANY OWES ME £39.04 IN OVERPAYMENTS PLUS £30 COMPENSATION WHICH I NEVER RECEIVED! IT SEEMS MY ONLY WAY FORWARD IS TO CONTACT THE OMBUDSMAN YET AGAIN!!!