Very rude operator who asked me to…
Very rude operator who asked me to repeat what I was saying 5 times then she hung up on me
1.2
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1,000 reviews
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Review summary
Economy Energy has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
A very strange case
A very strange case - I read that they went bankrupt in January 2019 and their clients switched to other operators. But, my friend made a switch to them in October 2021 and the gas card works normally ... What is going on ?????
Closed down by Ofgem.
Ofgem closed down Economy Energy in January 2019 following an official investigation into the supplier. In June 2018, the Economy Energy suffered backlash after customers complained about money being removed from their bank accounts without notice or explanation. The main reason for complain was that customers insisted that their accounts had been in order and that they owed no money to the supplier. This signaled the beginning of the end for the supplier. Customer complaints led to Ofgem opening a formal investigation, and at the beginning of 2019, the regulatory body banned the supplier from taking on new customers. One week later, the energy company ceased trading.
Worst company i ever used
Worst company i ever used
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Website
economyenergy.co.uk
All reviews
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Showing 961 - 970 of 996 reviews
M
Mark
US
I can't believe in 2018 energy providers are allowed to behave like this
So we have been customers for a while. I checked our account and we are in credit about £500 for gas and £500 for electric when i asked for it back i was told they wanted to hold on to 4 x my direct debit!!! WHAT? My direct debit is clearly to much. It is my money and you have paid me no interest for the period you have held it. When demanding it all back i was told no guarantees get back to you in 28 days! I have always overpaid and you now refuse to return my money. There staff are trained to say this but read their policies it says you can have the money back within 14 days no questions. Shame on You.
Date of experience: October 30, 2018
jR
Excellent service couldn't ask for more
Excellent service couldn't ask for more
Date of experience: October 30, 2018
N
Nicola
US
Economy Energy attempted to set up a…
Economy Energy attempted to set up a duel energy account account January 2017. They failed and it took until August 2017 to get both gas and electricity with them. They told us they would use the Smart Meters put in by Ovo Energy. When we left them in April 2018 (to move abroad) they admitted that they never could read the meters and would like us to pay whatever they felt like to close the account. They also showed they did not understand smart meters whatsoever because they asked us to read the old meters (which go blank when you have a smart meter installed.) They did not ever try to read the meters. They closed our account and we were told someone would resolve it. We refused to pay their made up amount, especially as it's likely our Direct Debit was more than enough to cover it, if not warrant a refund. They have just emailed us again in October 2018 asking for a random sum of money with no information as to how they got to that number. We've gone to the ombudsman. This company is criminal Edit to "Kara" - we have been phoning and emailing since April 2018 about this. You are all too incompetent to help. No one knows how to read the smart meter. The ombudsman has accepted our case so you'll be hearing from them.
Date of experience: October 30, 2018
PH
I keep receiving emails from you…
I keep receiving emails from you stating that I owe you £148.79 for one months supply of electricity and gas. I only ever used £30 per month this was paid by direct debit and i provided a final meter reading when I left. I have called your help line and the operator agreed this was a mistake and would rectify the problem. I guess this hasn’t happened. The latest reminder mentions passing this bill to a debt collector. Can you please sort this out as soon as possible thanks. Could you also let me know who I can complain to as I am completely fed up of your poor service. No reply Contacted Ombudsman my advice is avoid Ps don't reply to this message pretending you care because if you did I wouldn't have had to write it.
Date of experience: October 29, 2018
A
Alex81
US
AVOID they are incompetent TERRIBLE
I have left EE in July, this is when it all started. They are not able to produce a final bill. They chase me to pay a wrong amount, as they ignore my last direct debit in their calculation. There is absolutely no follow up, you get harassed every day, weekends and evenings included. When you spend time to explain, the operator agrees they made a mistake and often say "I will personally take care of it. I will put your account on hold and we will deal with it with the billing department". They never do what they say. The calls start again the next day, and when you ask, they tell you the account is not on hold, and there isn't a note in the system...You can complain: "they will personally"...NOT DO ANYTHING to sort the issue and continue to harass and threaten you... Whatever the good rate you may see, don't join them, read the other post and you will see that my story with EE is the rule, not the exception. PS: @ EE don't ask me to contact you via chat, I already talk to you every day, and you don't do anything, so no need to try to fool the people reading the reviews that you are trying to help...
Date of experience: October 29, 2018
E
ESTHER
US
Use this company at your peril!
Use this company at your peril!! Despite my husband paying all bills on time and paying off final balance, 3 months after moving out and giving final meeting readings they're still chasing money for charges applied after moving out - despite my 4 attempts to get this account closed! They wont get the final bills cleared, they wont raise a formal complaint. Terrible terrible terrible! Avoid!!
Date of experience: October 29, 2018
AT
A Towler
US
Customer Service is lacking and they make transferring more difficult than it needs to be
I, like numerous other reviews, changed supplier and have had nothing but problems with EE since (actually I had a few issues whilst I was with them too). They have grossly over estimated my ‘final’ reading despite having regular readings from me over the last 12+ months and they’ve refuted the readings given to them by my new supplier as part of the transfer process. I’m the ping pong ball in the middle. EE won’t take the readings from me as say I’m no longer a customer (but still refer to me as Dear Customer on the bill... funny that... ) and they have given my new supplier different readings to the ones they’ve given me, so effectively I’ll be paying twice? I sent a complaint via email on 19 October and haven’t even had an acknowledgement. I was advised by my new supplier that whilst there is a live complaint EE shouldn’t chase the bill but guess what... the outcome is that I wouldn’t recommend them to anyone and I wouldn’t go back to these guys if they were giving utilities away. Also why cancel a direct debit before the final bill is generated, it’s madness I’ve never heard of that before. If they won’t accept the figures from me or the new supplier I suggest they employ readers to take readings when accounts are closed.
Date of experience: October 29, 2018
PH
They added a wrong bill to my account…
They added a wrong bill to my account and it has taken about 2 months for them to acknowledge it. They have called every single day for a payment of the wrong bill and sent out continuous emails threatening my credit score. The problem has still not been solved!
Date of experience: October 29, 2018
ER
Would’ve given no stars if I could
Would’ve given no stars if I could - do not touch this company totally useless
Date of experience: October 29, 2018
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