Economy Energy
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Economy Energy attempted to set up a…
Economy Energy attempted to set up a duel energy account account January 2017. They failed and it took until August 2017 to get both gas and electricity with them. They told us they would use the Smart Meters put in by Ovo Energy. When we left them in April 2018 (to move abroad) they admitted that they never could read the meters and would like us to pay whatever they felt like to close the account. They also showed they did not understand smart meters whatsoever because they asked us to read the old meters (which go blank when you have a smart meter installed.) They did not ever try to read the meters. They closed our account and we were told someone would resolve it. We refused to pay their made up amount, especially as it's likely our Direct Debit was more than enough to cover it, if not warrant a refund. They have just emailed us again in October 2018 asking for a random sum of money with no information as to how they got to that number. We've gone to the ombudsman. This company is criminal Edit to "Kara" - we have been phoning and emailing since April 2018 about this. You are all too incompetent to help. No one knows how to read the smart meter. The ombudsman has accepted our case so you'll be hearing from them.