Economy Energy
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Customer Service is lacking and they make transferring more difficult than it needs to be
I, like numerous other reviews, changed supplier and have had nothing but problems with EE since (actually I had a few issues whilst I was with them too). They have grossly over estimated my ‘final’ reading despite having regular readings from me over the last 12+ months and they’ve refuted the readings given to them by my new supplier as part of the transfer process. I’m the ping pong ball in the middle. EE won’t take the readings from me as say I’m no longer a customer (but still refer to me as Dear Customer on the bill... funny that... ) and they have given my new supplier different readings to the ones they’ve given me, so effectively I’ll be paying twice? I sent a complaint via email on 19 October and haven’t even had an acknowledgement. I was advised by my new supplier that whilst there is a live complaint EE shouldn’t chase the bill but guess what... the outcome is that I wouldn’t recommend them to anyone and I wouldn’t go back to these guys if they were giving utilities away. Also why cancel a direct debit before the final bill is generated, it’s madness I’ve never heard of that before. If they won’t accept the figures from me or the new supplier I suggest they employ readers to take readings when accounts are closed.