Very rude operator who asked me toβ¦
Very rude operator who asked me to repeat what I was saying 5 times then she hung up on me
1.2
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Review summary
Economy Energy has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
A very strange case
A very strange case - I read that they went bankrupt in January 2019 and their clients switched to other operators. But, my friend made a switch to them in October 2021 and the gas card works normally ... What is going on ?????
Closed down by Ofgem.
Ofgem closed down Economy Energy in January 2019 following an official investigation into the supplier. In June 2018, the Economy Energy suffered backlash after customers complained about money being removed from their bank accounts without notice or explanation. The main reason for complain was that customers insisted that their accounts had been in order and that they owed no money to the supplier. This signaled the beginning of the end for the supplier. Customer complaints led to Ofgem opening a formal investigation, and at the beginning of 2019, the regulatory body banned the supplier from taking on new customers. One week later, the energy company ceased trading.
Worst company i ever used
Worst company i ever used
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economyenergy.co.uk
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Showing 821 - 830 of 996 reviews
AH
With them for twelve months
With them for twelve months. Called to ask where we are tarrif wise? Told you had a letter several weeks ago (appreciate ) I said sorry I haven't had it. I asked for a copy of it was abruptly told not we donβt do repeats. Asked what it said got some figures. Big increase repeated request for copy of letter once again told no. Eventually promised an email copy 36 hours later still waiting. All previous correspondence by email so guess no letter sent. Having seen other comments wonder what our parting will be like. So why two stars because service was good they stood a chance of keeping us he lost it.
Date of experience: November 15, 2018
TM
Still waiting for my refund afterβ¦
Still waiting for my refund after leaving ee they claimed my new company hadn't submitted my reading. They hasd on the 15th October . My 10 year old son wI'll have to go without a birthat present if I'm not refunded before 26th November as I have no money left because they have taken so much from me. Now over drawn as have had to use over draft to buy my so his birthday present as no refund still been paid I'm owed at least 100 pounds and as a single working parent that is a lot of money to me. 28Nov. As you are on or over your limit please pay money in by 14:30 to cover any payments you may need to make today . This is a text just received from my bank. Now gone over my over draft thanks to these clowns. Just logged complaint with ombudsman. I suggest ever one else waiting for a refund does the same.
Date of experience: November 14, 2018
ΕM
0 rated
0 rated Keep away from this company simple as that pure con artists And if you leave them stop π all direct debits as they will continue to take your money long after you left The other thing you donβt get told is when you join they take 2 months advance payment You been warned Update yet again was told to call them today 23/11/2018 and it should be sorted and when I called I was told they will call me back had no one call back think time to find another way of getting my money back. You been warned Does anyone now where there offices are would like to pay them a visit in person
Date of experience: November 14, 2018
DC
Absolutly disguasting
Absolutly disguasting, I left company on 4.8.2018 still waiting for my refund of over 100 pounds from them. Hours on the phone... Wrong bills by them. Poor comunication. No one knows whats going on. I now contacted watch dog and will be going to ombudsman.
Date of experience: November 14, 2018
JC
SHUT DOWN COMPANY!!
My tariff is coming to an end on 3rd December. Economy Energy texted me a couple of weeks ago with 3 options of new products/tariffs and asked me to ring them. When I checked my phone today, these had disappeared. The Call Centre (clearly in Newcastle area) was noisy and I could hear most staff talking next to the member of staff I was speaking to hearing every word with my voice was echoing back to me after every word. It was almost an impossible conversation. Call Centre member of staff said nothing they could do and it wasn't a valid complaint! He then told me that the "new tariffs had been removed as the Government had recently capped prices" and that the only one available to me was a Standard Variable tariff. He said no tariffs were on Economy Energy's website as they had been removed and he was getting other people querying this. When he read out the prices, basically the Standard Variable tariff prices for gas were nearly 50% dearer that my current one. I can't believe I am told that this is my only option!! Absolutely appalling. I have had numerous complaints with this company over the past year and in my most recent one, I was promised a goodwill gesture of Β£25. Guess what - nearly two months later and it was never paid to my account and I am now chasing this.
Date of experience: November 14, 2018
IM
Avoid Like The PLAGUE!
Sorry, this is going to be long ! I had been a customer of Economy Energy for four months during which time they took two months of payment as an advance (twice as much as any other energy provider) and also a little over Β£100 per month in total as bill payments, raising two direct debits, one for each fuel type (I later realised why). Since it was summertime and we have solar panels, our bills were actually credits; by the end of four months we had a credit balance of about Β£416. Then EE announced that they would have to increase my direct debit payments by 21% for electricity and 68% for gas. Astronomical or what? I decided to compare prices and switch away to another supplier. That switch all went smoothly. But then some three weeks after my change I had a communication from EE which reminded me that I had not yet received any refund. I emailed enquiring and was told that my final bill had not yet been calculated which was strange as the last communication from them had been to tell me my final account figure could be viewed on-line (and it was there for all to see). I emailed back and was then told "Ah, but you hadn't asked for your refund, we will need to re-calculate your bill", apparently if you don't ask, you won't get. They also will not make a refund payment on one fuel supply only when they have not finalised the bill for the other fuel. A nice little ploy to waste time and avoid having to pay refunds any sooner than they absolutely have to. To me that looks to be why they have two direct debit mandates, again unlike any other energy provider. A further email from me confirming my request for a refund was then met with the response that my final bill had only been made up to "???" and here I was quoted a date that was a full month before I even became a customer of Economy Energy. When I pointed this out to them I was told that nevertheless they would still need to calculate my final bill again. Eight days later I emailed once more asking if my final account had been calculated but this was never answered. What did happen however was that EE took another month's payments from my account. I had left my direct debits in place for the refunds to be paid back into my account. I promptly cancelled both direct debits to EE and wrote a letter to them confirming the above as the reason why (and asking again for the refund money which was now over Β£515. within 48 hours of stopping my direct debits I got an email from EE asking me to phone them to discuss re-establishing my direct debits so that payments could continue. A second email was received the next day asking again for me to phone etc. etc. I wrote once more explaining again why I stopped the direct debits but up until two weeks ago no reply has been received to either letter. So there you have it Folks; Economy Energy's tactics are delay, delay, delay by giving stupid answers to corrspondence, procrastinate in making a reply or just plain not responding. Then suddenly two weeks ago an email came in confirming that my credit balance had been put forward for approval by a Director and once approved would be confirmed by SMS or email. Note it is only for approval, not for payment. No confirmation has been received yet of approval and heaven only knows how long after that before payment/s will be made. Two things I will share with you; firstly in my emails I twice advised that I expected some financial compensation for loss of interest on the money which should have been in my bank account, I mentioned a rate of Bank Rate plus 5%. EE never responded to this in any way, shape or form. By dint of this I assume they have accepted this arrangement. Today I sent them my first invoice claiming lost interest. Secondly, in three weeks time, if my refund has not come through then all correspondence will be passed to my lawyer with instruction to take Economy Energy to court to seek punitive damages as well as the outstanding refund money. Companies should not be allowed to get away with this sort of behaviour and judging by the reviews on this website I am far from being alone in suffering this shabby treatment by EE. It is not the money, rather it is the principle involved and I am fortunate in that I can afford to throw a few thousand pounds at this case, if necessary, to see justice done. IMcC
Date of experience: November 14, 2018
J
Jo90
US
Appalling
My experience has been similar to that of SO many other customers. I also switched gas/electricity provider a few months ago, because Economy Energy raised their prices to the extent that they were no longer competitive. I have since been sent numerous invoices and emails, requesting payment of Β£6.12 to clear the balance on one of the accounts, and have now sent me a `red letter' reminder, threatening to send in the debt collector to claim this meagre amount, if I fail to pay! At no point in the correspondence do they mention that THEY actually owe ME a refund of more than Β£70 on the other account!! I have repeatedly called customer services each time I receive an invoice or payment reminder, and each time I am assured that the Β£6 will be deducted from the Β£70, which they always confirm is due back to me, but I have never received the refund, after about 3 months from closing my account. Instead I STILL receive final reminder invoices, when money is actually owed to ME!! I did submit a complaint to the company, nearly a week ago, and have only received the automated response that the complaint has been received so far. I am hoping that the relevant ombudsman will act as our own debt collector, and I plan to contact them if I have not had resolution by end of day on Friday, as I believe the timescale given on their website for resolving complaints is 5 working days. Friday will be 7 days.
Date of experience: November 14, 2018
SC
I am appalled that after moving house Iβ¦
I am appalled that after moving house I have a credit of some Β£300 and yet Economy energy have not sent my money back. They say I have to wait 8 weeks for this. If I took 8 weeks to pay they would take action. Disgusting and potential customers should be aware of this. Simply unacceptable and I am now seeking recompense from the ombudsman to act on this illegal holding of my money.
Date of experience: November 14, 2018
H
Hamilton
US
Left two months ago
Left two months ago. Despite it saying it on their website that you may have to wait up to 14 days for a refund almost 50 days later Iβm still waiting. Iβve emailed to complain. I have chatted to customer support online. I have spoken with customer support. Some have been helpful. Most have been very unhelpful. But Iβm still waiting. Itβs incredible. If customers took this long to pay what they owed the company would be taking action. Do not use them
Date of experience: November 14, 2018
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