Economy Energy
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Appalling
My experience has been similar to that of SO many other customers. I also switched gas/electricity provider a few months ago, because Economy Energy raised their prices to the extent that they were no longer competitive. I have since been sent numerous invoices and emails, requesting payment of £6.12 to clear the balance on one of the accounts, and have now sent me a `red letter' reminder, threatening to send in the debt collector to claim this meagre amount, if I fail to pay! At no point in the correspondence do they mention that THEY actually owe ME a refund of more than £70 on the other account!! I have repeatedly called customer services each time I receive an invoice or payment reminder, and each time I am assured that the £6 will be deducted from the £70, which they always confirm is due back to me, but I have never received the refund, after about 3 months from closing my account. Instead I STILL receive final reminder invoices, when money is actually owed to ME!! I did submit a complaint to the company, nearly a week ago, and have only received the automated response that the complaint has been received so far. I am hoping that the relevant ombudsman will act as our own debt collector, and I plan to contact them if I have not had resolution by end of day on Friday, as I believe the timescale given on their website for resolving complaints is 5 working days. Friday will be 7 days.