Economy Energy
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SHUT DOWN COMPANY!!
My tariff is coming to an end on 3rd December. Economy Energy texted me a couple of weeks ago with 3 options of new products/tariffs and asked me to ring them. When I checked my phone today, these had disappeared. The Call Centre (clearly in Newcastle area) was noisy and I could hear most staff talking next to the member of staff I was speaking to hearing every word with my voice was echoing back to me after every word. It was almost an impossible conversation. Call Centre member of staff said nothing they could do and it wasn't a valid complaint! He then told me that the "new tariffs had been removed as the Government had recently capped prices" and that the only one available to me was a Standard Variable tariff. He said no tariffs were on Economy Energy's website as they had been removed and he was getting other people querying this. When he read out the prices, basically the Standard Variable tariff prices for gas were nearly 50% dearer that my current one. I can't believe I am told that this is my only option!! Absolutely appalling. I have had numerous complaints with this company over the past year and in my most recent one, I was promised a goodwill gesture of £25. Guess what - nearly two months later and it was never paid to my account and I am now chasing this.