Very rude operator who asked me toβ¦
Very rude operator who asked me to repeat what I was saying 5 times then she hung up on me
1.2
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1,000 reviews
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Review summary
Economy Energy has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
A very strange case
A very strange case - I read that they went bankrupt in January 2019 and their clients switched to other operators. But, my friend made a switch to them in October 2021 and the gas card works normally ... What is going on ?????
Closed down by Ofgem.
Ofgem closed down Economy Energy in January 2019 following an official investigation into the supplier. In June 2018, the Economy Energy suffered backlash after customers complained about money being removed from their bank accounts without notice or explanation. The main reason for complain was that customers insisted that their accounts had been in order and that they owed no money to the supplier. This signaled the beginning of the end for the supplier. Customer complaints led to Ofgem opening a formal investigation, and at the beginning of 2019, the regulatory body banned the supplier from taking on new customers. One week later, the energy company ceased trading.
Worst company i ever used
Worst company i ever used
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Website
economyenergy.co.uk
All reviews
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Showing 811 - 820 of 996 reviews
NP
Meter replacement
I had my meter blow up this morning.By half 6pm my new one was fitted and up and running. They lady I spoke to was great. Sorted everything and I wasnt even left with mess to clean up..Thanks to all the Economy energy team and the guys who took the meter out..and thanks to the local electrition who fitted the new one without making any bangs...Merry Xmas to you all...paul
Date of experience: November 15, 2018
RH
Criminal
Same as everyone else on here, they are intentionally trying to hold on to Β£300 of credit built up over our time with them by overcharging monthly. Despite promises to refund we still haven't received this in the four months since we switched. Go with a reputable firm even if they're a little dearer.
Date of experience: November 15, 2018
PM
Account closed on the 30th Sept, Still waiting for refund.
Account closed on the 30th Sept, they advised that it would take up to 6 weeks to final bill and credit. Called them at 4 weeks said that they had the final readings and would final bill, then I should call to ask for Β£300 balance back. Called again at 6 weeks and had to ask again for them to final bill, which this time, they managed to do! Asked for refund to be arranged, said they couldn't do and would need to call back when I could see the final bill online. Called the following day to ask for refund, they say will arrange but will take about another 4 weeks before this will be arranged...Massive backlog in refund apparently.
Date of experience: November 15, 2018
MA
poor response from EE
poor response from EE ; No bills and no meter reads updated dear Economy staff RE: Economy Energy ac 1140795 dear Economy Energy staff PLEASE FORWARD THIS EMAIL ON TO A MANAGER, We have now been with this company since March /april 2017. We have found that EE is very poor at communicating with customers. We have found that EE id very poor with its records and we have had no paperwork and we have had no bills NOTHING at all from EE anyway WE have mailed contacted the company on may occasions but no response and we have made t/p calls on may occasions but to no avaial. It seems like the staff are always busy and really cant be bothered to sort out any issues for customers. We reserve all judgement on this company at present but the experience over the last 4 months has been poor and negative. We have informed EE about our meter reads on several occasions and we have provided our meter reads on several occasions. anyway the issue it seems .... It seems that the initial gas and elecy meter reads were put in in place of each other... the gas for elecy reads and the elecy for gas reads we have contacted EE on many occasions but we have had no response as yet from EE staff regards this. We have sent in the latest meter reads also to EE but as yet have not had any bills /statements from EE KIndly provide; Please kindly confirm the meter reads you are using? Please kindly confirm the meter reads you obtained form our previous supplier? Kindly confirm the initial meter reads you are using for our account? Kindly confirm the meter reads you are using for the latest bill kindly provide our customer account number? Kindly provide a normal direct contact number that we can call if we have to to discuss this issue if required as it seems your lines are always busy. many thanks a mouvli P.S. Kindly note the majority of reviews on this site about these companies are fake and if you read carefully you will find they are very poor reviews probably written in other countries by the same persons. 26th March 2017: the below review cannot be classed as a review at all. dated 26/03/2017 : Its early days as yet...! I would not consider this as feedback at this early stage of our NEW relationship. It is simply too early in the NEW tariff to say anything. We await to hear from this NEw provider and we shall of course keep you all updated as to how it is progressing.
Date of experience: November 15, 2018
HC
Avoid avoid avoid
Avoid avoid avoid. This company has got EVERYTHING WRONG POSSIBLE. I left a year ago further to infuriating mess ups. They are still sending threatening letters.
Date of experience: November 15, 2018
N
Nicola
US
I wouldn't even give this company a 1β¦
I wouldn't even give this company a 1 star!! Disgusting service, have not got a clue what they are doing!! Been messed about since April when I joined set a DD up for a set amount for 3 months later they take extra money with out informing me, gave meter readings when asked told I'm owed alot of money waiting for my refund months later still waiting to be then told I owe them by there estimate readings, still on going and no further from when i joined them! And still waiting on a new electric meter fed up of this company totally.cannot leave this company due to them blocking my accouny
Date of experience: November 15, 2018
A
Adam
US
This company is by far the mostβ¦
This company is by far the most incapable organisation I have ever had the misfortune to get hooked into using. After a brief stint using them at the start over a year ago, making a complaint and getting out of the agreement with a supervisor waiving the Β£25 withdrawal fee, they start chasing me 8 months later and now I cant make them stop. They phone me from a robot caller multiple times an hour. They send me a threatening bills, they have called me and said they will pass this to the baliffs. They then passed the Β£25 to Baliffs. Then they accepted I do not owe the money. This didn't stop it though. Still get bills, I call, they apologise, assure me the account will be closed, then a week or days go by and this happens again. The cycle goes around and around and around. They are not capable of doing what they say. I am not paying the Β£25 on principle! Stay well clear of this company based ln my personal experience..
Date of experience: November 15, 2018
AC
UNTRUSTWORTHY & INCOMPETENT & WITHHOLDING MY MONEY
Switched from EConomy Energy back in July. Final statement received in credit for the sum of Β£287. Customers services failed to action my refund twice! I have been receiving conflicting information that I would have my money within 10 working days, last week that increased to 28 days, today they cannot tell me any timescale! I raised a complaint over two weeks ago with no response. Phone call after phone call and still I get the same response βthereβs a backlogβ Basically I am no further forward now than I was back in July. They way they treat their current and past customers is truly barbaric. Costumer service is shocking, how they can continue to trade is beyond me, they have terms and conditions to adhere to and already way in breach of this. OMBUDSMAN is the only way forward.
Date of experience: November 15, 2018
RH
Economy Energy - My experience
Two months up front followed by a handful of months being overcharged to the tune of a 3 figure sum. Switch for a better deal and they continue to take money by DD after I have ceased being a customer even though I am massively in credit. Complaint results in zero action (other than automated email) after one week. Even get a letter complaining about me cancelling the DD so they can't go on swiping my money. Complain about that letter and get a repetition of that letter the same day. Best be one hell of a deal for anyone to consider this outfit. The Economy part of their name would appear to be all about the company's economy, not their customers. Oh, and an estimated 2 months possibly before I get my money refunded. Update 19/11/18: Now two months since the switch date and over a month since Jess' reply on behalf of Economy energy below. We did agree the amount owing to me and I was told four weeks ago that a cheque has been requested. Well it has still to arrive, despite a reminder three weeks ago. This company apparently cares more about their cash flow than customer satisfaction (financial controller's policy wins out over customer services or social media/PR). No reasons to change my star rating, if anything I'd like to make it less than 1 star but that doesn't appear to be an option. Looks like the only way I'm going to get my (several) hundreds back might be via the courts, always assuming they don't go bust beforehand. Update 07/01/19: Still cannot get through on the phone due to "technical difficulties" and neither can Citizens Advice who have tried to help but run up against the same impenetrable brick wall that I have. E-mails are ignored apart from generic "acknowledgement of receipt". Legal action precludes using the Ombudsman, so I have tried this route first. Seen anecdotal reports that this is the only thing Economy Energy take note of. Update 08/01/19: Gone bust - no surprise.
Date of experience: November 15, 2018
JI
An absolute disgrace
An absolute disgrace This company have no idea what customer service is. All they are interested in is taking as much money from you and then holding onto it. I switched suppliers in September and they continued to take DD payments (I have had to claim them back through the DD Guarantee) and then just stall and stall paying back any overpayment they owe you. They have no complaints department which says it all. Their web site is hit and miss, and their staff never do what they say they will. I will be reporting them to the Ombudsman. Stay away from this company at all cost.
Date of experience: November 15, 2018
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