Economy Energy
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poor response from EE
poor response from EE ; No bills and no meter reads updated dear Economy staff RE: Economy Energy ac 1140795 dear Economy Energy staff PLEASE FORWARD THIS EMAIL ON TO A MANAGER, We have now been with this company since March /april 2017. We have found that EE is very poor at communicating with customers. We have found that EE id very poor with its records and we have had no paperwork and we have had no bills NOTHING at all from EE anyway WE have mailed contacted the company on may occasions but no response and we have made t/p calls on may occasions but to no avaial. It seems like the staff are always busy and really cant be bothered to sort out any issues for customers. We reserve all judgement on this company at present but the experience over the last 4 months has been poor and negative. We have informed EE about our meter reads on several occasions and we have provided our meter reads on several occasions. anyway the issue it seems .... It seems that the initial gas and elecy meter reads were put in in place of each other... the gas for elecy reads and the elecy for gas reads we have contacted EE on many occasions but we have had no response as yet from EE staff regards this. We have sent in the latest meter reads also to EE but as yet have not had any bills /statements from EE KIndly provide; Please kindly confirm the meter reads you are using? Please kindly confirm the meter reads you obtained form our previous supplier? Kindly confirm the initial meter reads you are using for our account? Kindly confirm the meter reads you are using for the latest bill kindly provide our customer account number? Kindly provide a normal direct contact number that we can call if we have to to discuss this issue if required as it seems your lines are always busy. many thanks a mouvli P.S. Kindly note the majority of reviews on this site about these companies are fake and if you read carefully you will find they are very poor reviews probably written in other countries by the same persons. 26th March 2017: the below review cannot be classed as a review at all. dated 26/03/2017 : Its early days as yet...! I would not consider this as feedback at this early stage of our NEW relationship. It is simply too early in the NEW tariff to say anything. We await to hear from this NEw provider and we shall of course keep you all updated as to how it is progressing.