Dynamo Cover Reviews

Took cover out but received no correspondence at all. I’ve paid but have no one to contact if I breakdown. Contacted my bank who can’t stop the payment. Bank told me Dynamo do not respect a ‘cooling off period’. Dynamo do not answer the phone number I obtained via Google and responded to my email with an automated response saying they'll look at my email in a few days. I need cover from tomorrow so that’s no use. I’ve bought more cover elsewhere and will lose my payment. Other reviews state that Dynamo also take the payment yearly even if you requested that they dont.

I was really disappointed with this company. I was charged 50 pounds for a straightforward recovery from a resedential street. The charge was not in line with the policy wording and I was not warned about the extra charge in advance. It was an absolute disgrace; choose a proper breakdown company instead of these cowboys. Choose a brand you can trust.

Dynamo breakdown insurance/cover scams using loop holes in the system They target customers who can't afford to pay good reputable company. Initially they offer very cheap cover to catch customers. My friends wife paid for my first cover charge from her card. The automated renewal would be triple the charge what you paid initially without any consent of customer & card holder.This is online company no one to discuss the issue. Very poor customer service. They took the payment unauthorised by the card holder and customer.They refused to refund, they said if I cancel my policy they will refund only 30% of the amount they took from her card. I suggest customers not to use this online company. Better to get insurance with reputable companies such as AA, RAC,GREEN FLAG. Otherwise disaster for you & your family cost lot of money to toe your vehicle. I sold my motorcycle but they

No long stories here - stressful situation when a vehicle breaks down. Really quick response via chat (no long wait on a customer service rep via a call centre!) Comms throughout at every stage, recovery sourced locally and arrived bang on estimate. Had us back on the road in no time and the recovery was extremely helpful, friendly and polite.

I was stuck on the side of the A 27, where 2 lanes were going into 1 & then the whole road was closed for road works. I called Dynamo, they were very attentive and a recovery vehicle was despatched very quickly. In spite of the backlog of traffic for miles, Chris arrived well within the hour from my initial call to Dynamo CS. He thoroughly checked everything relevant to the problem, made me feel more relaxed and answered my questions/explained things. He said he would follow me for part of my onward journey to ensure all was ok.I had a very positive experience with Dynamo breakdown cover and couldn’t fault them. CS kept in touch with me every 15 minutes.

Fantastic service - used the link sent to me to book on the ‘rescue’. Help arrived within 20 mins - from breaking down to arriving at my destination 60 mins later than expected far exceeded my expectations!

It was a seamless experience! Thank you.

Fantastic service overall. Fast to respond and someone got to me within an hour. Fast resolution and friendly staff. Received a courtesy call to make sure all had gone smoothly. Can’t fault the service! Only slight drawback was being encouraged to do everything online, which was a bit fiddly when in a fluster.

I actually cannot fault this service, I broke down, scared and anxious as I didn’t know what was wrong with my car. I was able to fill out my details quickly and online and then was seen to within less than 15 minutes. I was then taken to my preferred destination and the whole process probably took around an hour and a half. The mechanic who helped me was super friendly and knowledgeable and put me at ease straight away. Dynamo also made sure to contact me to make sure I was okay whilst waiting for the mechanic to attend and afterwards. I would definitely recommend this service again.

This Company doesn't respect the mandatory 14 day cooling off period. Choose AA, RAC or Greenflag instead... They also double the price at renewal according to others.

Reasonably priced cover initially, the auto-renewal kept creeping up which is sadly normal. The issue was when the latest renewal came out of my bank I cancelled cover on the day of renewal, accepting the £15.99 charge as my oversight. I was charged an additional unknown £30.00 'brokerage' charge that was deducted from my refund. Probably legal but certainly not ethical to charge £45.99 for a cancellation on cover not used. Poor customer service when challenging fees which were not visible on the portal.

For the second year running they send a text saying payment has not gone through and surprise surprise second time it works ?? How come - can't speak to anyone - did not give us a full refund took ,,£30.00ADMIN !! Charge - we then went to AA got cover half the price - beware if no one will speak to you and they send out inaccurate emails then think twice before you do business with them

Did not knowingly opt for auto renewal of policy. Did not receive the renewal notification but did receive notification of renewal and receipts for another premium. Dynamo refusing to provide a full refund. Wouldn't touch this company with a barge pole. Dreadful experience and now have to commence a complaint procedure and recourse to the ombudsman. Steer clear!

£7.50 charge to change your address yourself online. Absolutely rip off. Will never use them again.

Waiting roadside with no idea of what is happening with recovery is stressful but I was kept well informed throughout which made things a bit easier.

Great, they got my car working very quickly and I was able to drive it to a local garage for a new battery.

Great service. I found my car battery totally flat and tried to fix with jump leads and a neighbour's car but without success as the jump leads were damaged. I phoned Dynamo and a service engineer was there in about half an hour. Not only was the car started but the battery tested to see if it was charging. Altogether, a speedy and efficient service which could not be faulted.

We can't review the actual breakdown or recovery service as we have never had to call them out over quite a few years, however... They auto-renew, they automatically add extra services without you asking for them, resulting in 3x the original prices. The last time we went to cancel due to costs being almost £60, they came back with an offer of £18, which we carried on with. Now we have changed our car. Their website clearly says that you can swap your car to a newer one but after filling in and submitting the DIY change of details form, they emailed back saying that because it was a different make and model, we would need to start a new policy and quoted us over 2x the original (current with 8 months to go) policy. They also stated no refund for the existing policy. Claire Lewis

Quick friendly service

Service arrived very promptly and was able to sort the problem out despite being more complex than first thought. Mechanic was friendly and informative.