Defy Gaming Reviews

I have paid for my order I have emailed them 2 times they can’t even be bothered to reply to emails I want to know where my order is

Paid £115 (with a discount code) for a pre built custom PS5 controller. Had to send it back about 2 weeks after purchasing it as it kept going dead stick and making this horrendous squeaking noise when you used the R & L triggers. Had it back maybe 2 weeks and it goes dead stick whenever it feels like it again. They expect you to pay for the postage back everytime there’s an issue with it which is about £6+ because it has to be tracked. wish I’d read the reviews before buying from this company. Don’t bother honestly just buy your products from the original manufacturers definitely not worth it! No I haven’t bothered sending it back I’m not willing to pay for postage everytime there’s an issue and it ends up costing me double when it’s not even worth what I already paid. UPDATE: I gave in and contacted them regarding a refund, which I was refused but they offered to refund me the cost of postage so they could try to fix it. I accepted and sent my controller back, they’ve had it a week now I’ve heard nothing at all, not even an email to say they received it and are working on it. At this point I’ve contacted citizens advice and I’ll be contacting my bank to see if there’s anything that can be done. - my bank got me my money back and I’ve just noticed all social media platforms have been disabled and the website is down.. not sure if the company has gone bust (definitely wouldn’t be shocked) everyone waiting on orders or repairs contact your banks for help!

Trash! Ordered my ps5 controller on the 6 of December with a build time 7-10 days and still no sign! Don't bother communicating because you won't get anywhere! Absolute joke shop of a company

Shocking customer service, ordered my controller on the 12th of December and as of the 13th of January the order still hasn’t been shipped, and not received a single update. Clearly the 7-10 business days listed on the website to construct the controller is a gross underestimation. After waiting a full month I’ve been in contact with the customer service team over the last couple of days and not received a single response - avoid at all costs.

My controller arrived within 7 weeks and it is very good quality, responsive, the mouse click triggers and shoulder buttons are a pleasure to use, I hit Defy up on Twitter explaining to them how long I had waited and it was sorted out within 4 days, so anyone looking to get an order resolved, try Twitter. While I was happy to get it, they forgot to make the joysticks remappable (something that cost me money) ...thing is, I don't want to go through a whole episode again to get it sorted, so I contacted them and asked if the ribbon that enables remapping of L3/R3 was left inside, I am prepared to buy the thing and do the soldering myself... Update, so they want another £30 out of me to fix their mistake and make L3 R3 remappable. I am done with this fiasco, I am buying the dualsense edge, this was my first foray into 3rd party controllers, I wanted to support a British company... never again, just buy official as this is a disaster dealing with this company. Update 2. So I have had the controller since the 6th February, and today 25th March the R2 button has broken, just decides to hit itself for no reason, the mouse click thing is gone too. Update 3. They have went bust, I Don know how to go about getting a refund as they have shut down their website and social media accounts... I tried to go through Klarna but they are saying nothing, very frustrated with this Mickey Mouse company.

Very poor service I’ve had no response since the 22nd December. My order has still not arrived which I ordered on the 18th December with next day delivery only to be told on the 22nd that my order wouldn’t arrive in time for Christmas even though I’d paid for next day delivery. It’s now the 6th of January and I’ve messaged a few times and sent emails and haven’t heard anything which is very disappointing and frustrating since they were happy to take my money and my two sons are still without their new controllers. Communication is dreadful very poor customer service. Would definitely not recommend anyone ordering from them, I feel like they have robbed me of nearly £200. Still waiting for a response!!!!!!!!!!

At the end of November I ordered a controller believing it would be delivered in time for Christmas as it was a present for my son (the only thing he had asked for) - I was so wrong. As it got closer to Christmas I contacted defy via email asking for an update and reassurance my order would be received before Christmas. After a few days wait I was told my controller would be dispatched on 22nd December with next day, before 1 pm delivery. Great, I thought - panic over. 1pm on 23rd December came and went, still no delivery and no tracking details had been received. I contacted Defy again only to discover they had finished for Christmas and were not open again until 4th January! I foolishly hoped the controller would arrive between Christmas and New Year - I was wrong. It is now 6th January and despite several attempts to contact Defy I have heard nothing from them. They have took my money but failed to deliver my order and are not replying to any of my correspondence. I am not impressed and would not recommend anyone orders from them. I have had to resort to writing this review in an attempt to get my order!!! Not acceptable.

I ordered a controller for my husband for Christmas, sadly this took longer than stated on the website and when it arrived the quality was not what I was expecting. The packing was poor, the controller was wrapped in loose plastic, the controller has a visible air bubble and is just generally not to the quality I expected for the price.

Twice the price of a branded controller and didn’t last 12 months. Beware defy gaming only offer 6 month’s warranty where as Sony and the like offer at least 12 on their equipment.

The delivery took well over a month and the lack of communication was shocking

Great fast service and good quality controllers

Still waiting on controller no sign it been delivered at all I would like a refund as I now have brought a standard controller from a local game shop

I love this controler. Got exactly how o designed it. My friends want it npw lol. I wish I got the remapping r3 and l3 but that's ok. Back panels work great. Feels like a regular ps5 just modified by preference. Only thing I notoce is the D pad right tends to squeak.

Great service, very happy with product

Had to e mail twice and message you to find out when we were receiving parcel as it was Christmas present and was getting a bit tight for delivery. When I eventually got e mail back I was told the colour of controller was out of stock. We had to pick new colour at last minute. You did get it out that day and we got it for Christmas but I had to do the chasing. If I hadn’t I doubt we would have received it. Personally I think I should have been offered a discount for the inconvenience.

Very happy with my Ps controller done perfectly and delivered on time well pleased

This is my second controller that I’ve ordered my first one I have no issues with apart from delays on delivering the item this time I emailed twice before buying to tell them I Wanted the standard some sticks and upon ordering i put standard thumb sticks and yet when item came I had modified thumb sticks Emailing them you will be waiting 3-4 days For a reply and even that is half-heartedly and I will not be using this company again terrible customer service once item has been bought

An easy ordering experience and although in the bustle of Christmas the order took a little longer to arrive, the team was super communicative. The product itself is of excellent quality, beautifully presented in great packaging and the offspring is delighted with it! This is a company with a human side to it. You get the feeling the whole team matters, from the front-facing customer service, to the Team scrambling to get the products out for Christmas. This in itself is a huge selling point. Will definitely and gladly do business with Defy Gaming again.

Took over a month to arrive , had to send out 3 different emails to try and get an answer out of them , I wouldn’t use this if I was any of you it’s not worth the wait !

Fast delivery and a great gaming controller for the PS5. The extra rear paddles on the back make FPS gaming much better for games like Call of duty.