Defy Gaming
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Wouldn’t buy again or recommend to anyone.
Paid £115 (with a discount code) for a pre built custom PS5 controller. Had to send it back about 2 weeks after purchasing it as it kept going dead stick and making this horrendous squeaking noise when you used the R & L triggers. Had it back maybe 2 weeks and it goes dead stick whenever it feels like it again. They expect you to pay for the postage back everytime there’s an issue with it which is about £6+ because it has to be tracked. wish I’d read the reviews before buying from this company. Don’t bother honestly just buy your products from the original manufacturers definitely not worth it! No I haven’t bothered sending it back I’m not willing to pay for postage everytime there’s an issue and it ends up costing me double when it’s not even worth what I already paid. UPDATE: I gave in and contacted them regarding a refund, which I was refused but they offered to refund me the cost of postage so they could try to fix it. I accepted and sent my controller back, they’ve had it a week now I’ve heard nothing at all, not even an email to say they received it and are working on it. At this point I’ve contacted citizens advice and I’ll be contacting my bank to see if there’s anything that can be done. - my bank got me my money back and I’ve just noticed all social media platforms have been disabled and the website is down.. not sure if the company has gone bust (definitely wouldn’t be shocked) everyone waiting on orders or repairs contact your banks for help!