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Review summary
KIA has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Kia Bolton absolute rubbish. Went in in March 2024 to buy a car but the system was down so promised a call back, and 16 months later it still never happened so I bought it somewhere else, now trying to BUY a service plan and promised a call from the service team, 7 days later still no call. Speak to Kia customer service and they send you to the dealer who never call back. If this is the service they offer when I am trying to buy something imagine how bad it would be if I had an issue. I have had 4 Kia's now and this will be my last one
DM Kieth Kia Leeds.
Absolute pleasure from ordering to picking up my new car.
Tony was extremely helpful and knowledgeable, and explained fully how the Motability Scheme works and how it would help me to purchase my new car.
He was instrumental in me choosing this route , as it had always worried me in the past.
Tony kept me informed regularly regarding when the car would arrive and when the adaptation work would be carried out.
The whole experience has been stress free and very straightforward .
I love the new Kia Sportage and would highly recommend the Leeds Kia dealership to anyone who wants an excellent buying experience.
I would have given them a 5 star review except for the fact that one person at the desk let them down .
I had a front camera replaced and when the work was don , the bumper was not put on straight . Had words with a certain individual that worked on the desk .
After trying to sort out the mess , I finally had a call from the service manager Bobbie !
He sorted it out with flying colours,excellent service ,polite to the point and extremely professional.
Hopefully the of his staff will take note of how it should be done .
Well done Bobbie. And thank you !
Today Monday 7th I walked into kia bristol to look at the price of a brand new picanto .I wandered around the showroom giving the salesmen plenty of time to acknowledge me AND NOTHING. I WONT BE BUYING A NEW CAR AT THIS DEALER.( shocking service) GO ELSEWHERE.
I purchased a brand new KIA Sorrento from KIA Cambridge and after 20,000 miles the car developed a problem with the clutch, that it would drop out of gear when accelerating. No probs I thought, this'll be covered by their famous 7 year warranty. Think again. Apparently, the clutch had worn out and needed replacing along with the flywheel. I was told that the flywheel was a mechanical issue and they would cover the cost and the labour costs for all the works but I would have to cover the cost of the replacement part, £700. A good friend of mine is a mechanic and he told me he'd never known a new clutch to wear out after 20,000 miles, they are meant to last at least 60,000 but in reality many last over 100,000. Also, a replacement clutch for a KIA costs £250 but they insisted that they would only use one from South Korea because then they could guarantee its quality, the same quality that only lasted 20,000 miles in the first place. The 7 year guarantee is essentially meaningless and they will do anything they can to get out of honouring it.
My 4 year old Kia Ceed developed a problem with the transmission. It would not go in reverse and it had high revs and no acceleration at low speeds. The AA recommended I took it to the Kia Garage (South Ruislip). There response was: ‘ There is no use bringing it to the garage as there is no space for any more cars’. Such lovely customer service. After an examination 3 days later I was told it would take 2 weeks for the part to arrive (presumably by mule from Kia!) but told it was safe to drive. It wasn’t. I returned the car to the garage and wouldn’t drive it again until the car was fixed. They were not able to offer me a curtesy car so I had to hire a car for a week at my own expense. I had a phone call from the garage to say the part was available and to bring the car in to be repaired. I explained that the garage already had my car! I now have my car back. I assume it is fixed, but am nervous about driving it. Needless to say no paperwork showing what work was done was given to me.
After having our car on finance from west drive Kia for three years we decided to stay with them on our next car. We brought a 3 year old car that had 42500 miles on it (a plus with this is that we was told it would have the major 40000 service done before we get it) 10 months down the line we are given two service options. The EXPENSIVE 4 year or 40000 one, or the cheaper 5year or 50000 one. We should of known what the answer was going to be after previous problems with this dealership (picking our car up with a Huge chip in the window that they had passed on the mot). After speaking to different garages and from previous understanding regardless of the age the car was Kia should have performed the major 40000 service as it was already over that. They have told us that we must pay the expensive 4th service even though the mileage was met before they sold us it. Very misleading to get a quick sale. If I had taken a car in for a service at 42500 miles and asked them to do the basic service they would void my Warranty. Massively contradicting themselves and very poor service. Avoid as it’s a franchise so there is no leg to stand on when it comes to your word against there’s! Colin (salesman’s) professionalism is overshadow by the rude and patronising service manager your left with after. Just lucky that my car still runs at 50000 when it was due them parts 10000 miles ago.
Bought Kia Rio from Humming Bird Motors, Colindale with 7 years warranty. I had no problems for the first three years and then started to have issues with gear box, air bag, warning lights on...& etc. I took my car there and was not happy with their services. I made a complaint to the service manager due to the serious issues that was occurring (lurching forward whilst driving with family and kids) and with warning lights on. I received an email and rated for their survey which was sent by Kia UK after the repair was done partially. I later booked for an annual service with them. I received a call from them after few days and was told that they have to decline to have the service done. When I asked why they refused, they explained because of me given bad survey about their service. I was quite surprised and shocked to see their response. I made a complaint to Kia UK and they responded to me by saying that they are independent dealers and they can not do anything about it. I will never ever buy or recommend any cars from Kia. 7 Years warranty is absolutely cheating. They let you struggle after few years which I can guaranty.
Do not deal with the Bletchley dealership. Had an ongoing issue with a boot that opens intermittently. The level of customer service from the service manager was appalling. I would rather take the bus than order a car through them again.
Good experience with my recent service at Edwards. I had a not so great experience last year and felt they had either dramatically improved or were trying to make up for it.
Great to get the car back on time as had to shoot off for a meeting! Phew..
See you next year
A Kia Stonic I clearly need to get rid of. Purchased a brand new 19 plate March this year, and it's seen the dealership more than myself. It's had new Steering Wheel, Faulty Driver Seat, a rear Door Handle fall off, and the Interior Console rattling. I've been back endless times over the console, with each visit resulting in "bring it back and do a demo drive for our techs to see." So what are they paid for? Here's where it gets better guys. When leaving your car over night, I suggest checking on its location. My Stonic has a Tracker fitted. It was one Thursday evening the Police was called thinking it was stolen?? Nope . . . A member of staff taken it home without consent. Yes . . .That's right! If your car is left with them. Then there's a good chance they'll be taking it for personal use, which will invalidate your insurance. So explain to me how TMS Hinkley have got No.1 UK Customer Service? So I will cut to the chase. I've taken these issues to the Finance Complaint Department, who have thrown it out, with claims my dispute is with the Manufacturer. Ombudsman it is. Since the complaint, I'm fobbed off on the phone, and clearly the Salesman is ignoring my emails. Just to mention, Kia have admitted taking cars home, claiming they're trying to replicate the fault??? Techs start at 08:00am, and I never fell off a Xmas Tree either! Of this day and age, there is no Customer Service anymore. It's all about taking your money. 7yrs Warranty is meaningless!
I collected my new car from Acorn, KIA dealer of Burntwood, Staffordshire, UK and was delighted with the process of first ordering, then purchasing and finally collecting the car from them. I was dealt with most courteously and efficiently by Joe Haynes at Acorn. He discussed variations of the model I was interested in very clearly and demonstrated the workings of one model, finishing up with a demonstration drive. He took me through the purchasing options and when I was ready to collect the car, swiftly guided me through the purchase process. When all was done and it was time to drive away, Joe carefully went through the driving features, ensuring I had enough knowledge to drive off safely. Overall, I appreciated his professional but friendly manner and knowledge of the product. I would recommend using Acorn Kia at Burntwood to anyone looking for a Kia car.
Up until now my wife’s Kia Rio was maintained under a care plan, although I have issues with this, this review is not about the care plan (don’t buy one by the way).
My wife’s care had a 3 year care plan which expired this year so paying nearly £270 for a 48 month service, I was shocked to receive a call advising that the pollen filter needed replacing at a cost of £31. Now going back to the care plan, this states that the pollen filter is replaced at 24, 48, & 72 month services. So it is replaced if you have a care plan but not included in a 48 month service costing nearly £270. Steer clear.
Had a Kia Sportage for years, love the car but Kia customer service are a nightmare, still have a complaint pending with them with regards to a repair that was done under warranty washer jets and they failed again within 7 months!!!!
Have asked for a manager to contact me as I was not happy with the reply that I received, 6 emails later still waiting, every time they reply I get promised a reply and never happens.
Kia customer service you need to sort yourselves out if you can't do your job properly, then employ people that can, it's the customer that keep your company running buying cars, would I buy another one NO
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