KIA
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I Suggest You Read This Before A Purchase!
A Kia Stonic I clearly need to get rid of. Purchased a brand new 19 plate March this year, and it's seen the dealership more than myself. It's had new Steering Wheel, Faulty Driver Seat, a rear Door Handle fall off, and the Interior Console rattling. I've been back endless times over the console, with each visit resulting in "bring it back and do a demo drive for our techs to see." So what are they paid for? Here's where it gets better guys. When leaving your car over night, I suggest checking on its location. My Stonic has a Tracker fitted. It was one Thursday evening the Police was called thinking it was stolen?? Nope . . . A member of staff taken it home without consent. Yes . . .That's right! If your car is left with them. Then there's a good chance they'll be taking it for personal use, which will invalidate your insurance. So explain to me how TMS Hinkley have got No.1 UK Customer Service? So I will cut to the chase. I've taken these issues to the Finance Complaint Department, who have thrown it out, with claims my dispute is with the Manufacturer. Ombudsman it is. Since the complaint, I'm fobbed off on the phone, and clearly the Salesman is ignoring my emails. Just to mention, Kia have admitted taking cars home, claiming they're trying to replicate the fault??? Techs start at 08:00am, and I never fell off a Xmas Tree either! Of this day and age, there is no Customer Service anymore. It's all about taking your money. 7yrs Warranty is meaningless!