★Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
KIA has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Kia Bolton absolute rubbish. Went in in March 2024 to buy a car but the system was down so promised a call back, and 16 months later it still never happened so I bought it somewhere else, now trying to BUY a service plan and promised a call from the service team, 7 days later still no call. Speak to Kia customer service and they send you to the dealer who never call back. If this is the service they offer when I am trying to buy something imagine how bad it would be if I had an issue. I have had 4 Kia's now and this will be my last one
DM Kieth Kia Leeds.
Absolute pleasure from ordering to picking up my new car.
Tony was extremely helpful and knowledgeable, and explained fully how the Motability Scheme works and how it would help me to purchase my new car.
He was instrumental in me choosing this route , as it had always worried me in the past.
Tony kept me informed regularly regarding when the car would arrive and when the adaptation work would be carried out.
The whole experience has been stress free and very straightforward .
I love the new Kia Sportage and would highly recommend the Leeds Kia dealership to anyone who wants an excellent buying experience.
I would have given them a 5 star review except for the fact that one person at the desk let them down .
I had a front camera replaced and when the work was don , the bumper was not put on straight . Had words with a certain individual that worked on the desk .
After trying to sort out the mess , I finally had a call from the service manager Bobbie !
He sorted it out with flying colours,excellent service ,polite to the point and extremely professional.
Hopefully the of his staff will take note of how it should be done .
Well done Bobbie. And thank you !
Today Monday 7th I walked into kia bristol to look at the price of a brand new picanto .I wandered around the showroom giving the salesmen plenty of time to acknowledge me AND NOTHING. I WONT BE BUYING A NEW CAR AT THIS DEALER.( shocking service) GO ELSEWHERE.
beware this company. The smiles will soon disappear when you have a problem. They advertised a new Kia 2. When my daughter and I went to view they showed us a new Kia 1. The sales manager was very reluctant to speak to us, and when he eventually did he could not have been more ignorant. He said he had altered the advertisements on the web page and was not prepared to discuss it in any shape or form.
My daughter was upset and Even the salesman couldn't believe the managers attitude. We then went to Chorley Nissan and bought a Quashqai. A much better company
First, the car I have bought, a Kia Soul EV is excellent and the only issues in that respect have been very minor indeed. However, when I wished to purchase it (their demonstrator) Bolton Kia gave me a price, but when I accepted it they told me there had been a mistake and the best they could manage was £750 more! They also initially told me the car had first been registered in December, but it transpired it was 2 months older, registered in October. As I wanted the car, I agreed to the price, accepting an upgraded Warranty package.
After a couple of months I discovered a minor chip in the paint so, as I always take prodigious care of my cars, I asked them if they could supply touch up paint. They couldn’t. Despite the car being 9 months old all they did was tell me the paint was ‘in development’ (which isn’t true) and refer me to Halfords, who couldn’t help either.
Anyway, 6 weeks before the first service they began to contact me to ‘remind me’ it was becoming due. I therefore arranged an appointment and asked how long it might take, as I wondered how electric cars vary from internal combustion. They told me about an hour. At the same time I had also asked about possible software updates to resolve some minor bugs I had discovered and to address satnav mapping issues. Despite asking again in the intervening time, there was still no answer when I arrived there with the car 4 weeks later. Even getting there wasn’t entirely straightforward as no-one had informed me that the service department is in a different location to the sales!
Another shock awaited as, despite being told ‘an hour for the work’, they then informed me it would be about three! That proved to be the case and they still had no answer for me regarding the software by the time I left.
That meant I had to arrange to call back with the car if they could update things. Almost as soon as I arrived home the mechanic rang me up to ask for the number of the SD card in the car. Why he didn’t take it when working on the car I have no idea.
Subsequently, they expected me to believe that a software update which hadn’t been available when I had the car serviced was now released. A true miracle of coincidence!
Again, I asked what it consisted of, as I saw little point in going all the way to Bolton from Liverpool if it didn’t resolve my issues. They did not tell me, but promised that everything would be fixed.
It transpires that the update had been available from the beginning of October and had nothing to do with anything I had mentioned.
This false promise of the ‘fix’ came from the dealer principal during a personal telephone conversation, as I had wanted the issue raised with him. He repeated the claim that the update had only just become available and also promised to meet with me when I called. Despite my being there for an hour and a half, he didn’t show and has since refused to apologise for his lack of manners.
I have spoken with Kia UK, who confirmed that Bolton Kia had been giving me false information.
Bolton Kia are very friendly and welcoming when they want to sell you a car. However, don’t rely on them for a second if you want decent service afterwards. They are as bad as it gets.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.
