KIA
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I purchased a brand new KIA Sorrento…
I purchased a brand new KIA Sorrento from KIA Cambridge and after 20,000 miles the car developed a problem with the clutch, that it would drop out of gear when accelerating. No probs I thought, this'll be covered by their famous 7 year warranty. Think again. Apparently, the clutch had worn out and needed replacing along with the flywheel. I was told that the flywheel was a mechanical issue and they would cover the cost and the labour costs for all the works but I would have to cover the cost of the replacement part, £700. A good friend of mine is a mechanic and he told me he'd never known a new clutch to wear out after 20,000 miles, they are meant to last at least 60,000 but in reality many last over 100,000. Also, a replacement clutch for a KIA costs £250 but they insisted that they would only use one from South Korea because then they could guarantee its quality, the same quality that only lasted 20,000 miles in the first place. The 7 year guarantee is essentially meaningless and they will do anything they can to get out of honouring it.