KIA
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Don’t trust
After having our car on finance from west drive Kia for three years we decided to stay with them on our next car. We brought a 3 year old car that had 42500 miles on it (a plus with this is that we was told it would have the major 40000 service done before we get it) 10 months down the line we are given two service options. The EXPENSIVE 4 year or 40000 one, or the cheaper 5year or 50000 one. We should of known what the answer was going to be after previous problems with this dealership (picking our car up with a Huge chip in the window that they had passed on the mot). After speaking to different garages and from previous understanding regardless of the age the car was Kia should have performed the major 40000 service as it was already over that. They have told us that we must pay the expensive 4th service even though the mileage was met before they sold us it. Very misleading to get a quick sale. If I had taken a car in for a service at 42500 miles and asked them to do the basic service they would void my Warranty. Massively contradicting themselves and very poor service. Avoid as it’s a franchise so there is no leg to stand on when it comes to your word against there’s! Colin (salesman’s) professionalism is overshadow by the rude and patronising service manager your left with after. Just lucky that my car still runs at 50000 when it was due them parts 10000 miles ago.