Review summary

KIA has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

JA

Jailan Adams

1 out of 5 stars
Kia Bolton absolute rubbish

Kia Bolton absolute rubbish. Went in in March 2024 to buy a car but the system was down so promised a call back, and 16 months later it still never happened so I bought it somewhere else, now trying to BUY a service plan and promised a call from the service team, 7 days later still no call. Speak to Kia customer service and they send you to the dealer who never call back. If this is the service they offer when I am trying to buy something imagine how bad it would be if I had an issue. I have had 4 Kia's now and this will be my last one

NT

Nick Tait

5 out of 5 stars
DM Kieth Kia Leeds.

DM Kieth Kia Leeds. Absolute pleasure from ordering to picking up my new car. Tony was extremely helpful and knowledgeable, and explained fully how the Motability Scheme works and how it would help me to purchase my new car. He was instrumental in me choosing this route , as it had always worried me in the past. Tony kept me informed regularly regarding when the car would arrive and when the adaptation work would be carried out. The whole experience has been stress free and very straightforward . I love the new Kia Sportage and would highly recommend the Leeds Kia dealership to anyone who wants an excellent buying experience.

s

spirit

4 out of 5 stars
I would have given them a 5 star review…

I would have given them a 5 star review except for the fact that one person at the desk let them down . I had a front camera replaced and when the work was don , the bumper was not put on straight . Had words with a certain individual that worked on the desk . After trying to sort out the mess , I finally had a call from the service manager Bobbie ! He sorted it out with flying colours,excellent service ,polite to the point and extremely professional. Hopefully the of his staff will take note of how it should be done . Well done Bobbie. And thank you !

Ks

Kevin scadding

1 out of 5 stars
Don't bother

Today Monday 7th I walked into kia bristol to look at the price of a brand new picanto .I wandered around the showroom giving the salesmen plenty of time to acknowledge me AND NOTHING. I WONT BE BUYING A NEW CAR AT THIS DEALER.( shocking service) GO ELSEWHERE.

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All reviews

508 total • Write a review

Showing 1 - 10 of 504 reviews
MW
1 out of 5 stars

Never fail to disappoint and under deliver

Date of experience: July 4, 2025

JR
5 out of 5 stars

Excellent service

Date of experience: June 30, 2025

IM
1 out of 5 stars

KIA UK don't care so franchises don't. BURTON KIA no after sales and no care from management

Date of experience: June 11, 2025

M
3 out of 5 stars

The cost of parts is outrageous

Date of experience: May 30, 2025

MF
2 out of 5 stars

FOOT PEDAL PROTECTIVE COVERS LEFT ON WHEN CAR DELIVERED.

Date of experience: May 19, 2025

RR
1 out of 5 stars

Bournemouth kia dealership.

Date of experience: May 14, 2025

LF
5 out of 5 stars

Thank you to Andy at Kia Norwich for…

Date of experience: May 4, 2025

TP
1 out of 5 stars

One star would really be pushing it

Date of experience: April 11, 2025

JF
1 out of 5 stars

SHOCKING EXPERIENCE WITH CAR SERVICE

Date of experience: March 28, 2025

B
5 out of 5 stars

An excellent choice of dealership

Date of experience: March 21, 2025

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