Dan Murphy's Reviews

I placed an order with Dan Murphys 2 weeks ago and it is still "in transit" no answer on the 1300 number and the live chat advises to call the number on the bottom of the page which there is none. I went to my local store and they said they can't help as it is an online order. What can I do. This is an order over $300 full of Christmas presents and for Christmas and which is now done and dusted. Absolutely appalling for what is meant to be a large reputable business :(

i ordered two cartons of beer only one turned up i have tried on FOUR occasions to contact Murphy"s Very Very poor service I will not buy again from the outlet. Just not interested in their clients

Worst customer service, courtesy of Alana. Do not trust Dan Murphy's delivery. I was at home all day the day it was supposed to be delivered, it didn't show up. I ordered it on the 16th of Dec so it should have arrived in time for Christmas, according to the website. Tried to talk to the customer service agent named Alana. She didn't even verify my identity before giving me information about my order, which is a breach of privacy laws, then proceeded to give useless and contradictory information. Then offered me a transcript of the conversation and never sent it. I doubt I'll even go in-store to Dan Murphy's anymore, the whole operation stinks now.

Do not use Dan Murphy’s delivery service. The delivery company gave a four hour window which I rearranged my day for then they just didn’t bother showing up. It takes forever to talk to anybody, they don’t care, they just rearrange delivery which takes 2 days so you can rearrange your day for the second delivery and just hope they turn up. I cancelled my order. Never dealing with them again. Thanks for ruining Christmas Dan Murphy’s

BAD Delivery says 2 to 4 days looks like 10 days when I check online I need this for Xmas what am I going to do the family counting on me and I'm in my seventies...it has ruined Xmas 😕

Hopeless customer service. "Murphy" robotic unable to comprehend anything.

Reducing quantity to purchase. So stupid especially at Xmas. Goodbye Dan

Never again for me, last 3 orders never turned up now after 2 week sill waiting for a refund, no one will talk to you and have to waste time on the useless live chat for no result

Worst and most unpredictable delivery service EVER It has happened to me multiple times and I will not use this service again The only time the delivery has arrived when it should is when I used the "2 hour option" which came by Jimmy Brings

We have never been treated with such disrespect. I'm 22 I have my liquor license twice over because I work behind a bar my mothers 46 she has her liquor license and security licence, my sisters 18 and my other sisters 14 we got pulled aside and told they don't serve anyone with kids present as it goes against the liquor license act 😭😂 then got made to leave meanwhile there are other parents present with kids 7 and under and teenagers??? Do better. Mount Barker, Dan Murphys

Just went down to the Golden Grove store to get 6 Riccadonna bottles for $9.00 each. Saw 6 in a box and went to the counter to pay $54.00. The girl charged $73.80. I said they were advertised for $9.00 and was told if you buy them in a box you get charged $13.00 each. You get them for $9.00 if you buy them as separate bottles. What a joke!! And the staff comment was "bad luck mate!" Have been a member of Dan Murphy's for a long time, and NEVER had this kind of experience.😡😡😡

Delivery driver would not wait whilst I checked the contents of the box to make sure all 7 items inside. He said if there are any issues it is not with him he is just the delivery driver. Only 6 bottles in the box not the 7 I paid for. Missing was the $114 Mumm vintage champagne. Note that the one box I received stated 2 of 2 boxes so where is the 1 of 2 boxes? please ring me to sort this out as I am now confronted with having to DRIVE TO DAN MURPHYS for the fight, or else having to contact fair trading or else having t tell card services goods not received. All I wanted was an easy life. UNABLE TO GET THROUGH TO ANYONE AT DAN MURPHYS. Sent email last night. Bots dont understand the above message. live chat n/a. Tried a few phone nos today only to be redirected to the website

since you can't speak to any person at a store it went down hill many times of trying via a virtual voice proved pointless then they put you onto a REAL CARE AGENT all prentence ..paid for a service ..promised good service on delivery never eventuated provided all possible communication numbers ..nothing.. never ever use dan murphy's on line NEVER a once a reliable company..stay away go to the store instead a get face on face service

As with few other reviews, I got a window for the delivery between 11.30 - 3.30pm. Was at home the whole time and all of a sudden got an sms that your order could not be delivered. Definitely the last time I'm using online services from Dan Murphys.

Delivery of order rescheduled last minute, after waiting around all day for it (as you have to sign). Rescheduled only to have my order not show up. Customer service advised that delivery was attempted at 6:10am- which isn’t true as I was outside my house watering plants at that time. Couldn’t arrange for a redelivery time to my workplace as I work in a school. So can’t deliver to my home when I’m home, but won’t deliver to my workplace either. Useless.

Placed an order for a bottle to be sent to my husband for our anniversary. We're both home. Nothing happened. If I didn't track the order myself, I wouldn't have seen it was cancelled. And then the fact that the onus was then put on me to contact Dan Murphys to find out why it was cancelled is ridiculous. The money was taken out of my credit card and I'm told it will be returned in 2 - 4 days. This is really poor business

I was looking for imported beers and found that Dan Murphy was showing Heineken 330ml lager on their website as a Members Special and with country of origin as Netherlands. I am about 30km from my nearest store so I spent some time on the website making sure that I was looking at the right product (as most often this product is bottled here in Australia under licence - and it is not as good as the imported beer). I also used the Chat helper, but that provided no real help and I rang their 1300 number, but that was no help either - cannot speak to anyone, all automated. They do not publish their store phone numbers. So I took the "risk" and travelled the 30km only to find that it was locally brewed, which I could have bought down the street. This is tantamount to false advertising I believe. The young guy at the store (Mango Hill) was very helpful, but the "damage" had already been done. I think that Dan Murphy should be a little more careful with their product descriptions.

I have contacted your customer service answering machine, followed instructions only to be hung up on three times. Still working hours 2.40pm in Perth. I would like a manager to call me on 0419 939594. Regards a angry unhappy customer . Sam Cutri

Obviously I am not the only one receiving bad attitude at this outlet. According to the prices on display I was over charged $25 only on 2 itmes, instead of reciving an apologies for waisting my time, I was told by one of the managers, that next time I should pay attention to the price the check out person enters, so to void time wasting. Brilliant!!! The customer, obviously is not always right.

Dan Murphy's Toowoomba - Terrible - I walked in with my 18yr old son and his 17yr old friend. I stopped to look at something & by the time I walked over to them a staff member was kicking them out saying my son was banned for 24hrs because he was with the 17yr old. When I asked what was going on the staff member said she was within her rights to refuse me service too if I was with them (I'm 44). When I phoned to complain they advised that no-one under the age of 25 can have a person under the age of 18 with them. The sign out the front does not say this, it 'says under 18's must be with a responsible adult' I advised the lady on the phone that they might want to put the over 25 thing on the sign. I walked out without purchasing anything & won't back.