Dan Murphy's Reviews

Ordered ten boxes of wine on 28th October. Delivery was going to be 5-14 days. Now on the 22nd Nov I try to call but no, Dan Murphy does not take calls you have to speak to an online robot via web chat. So the robot couldn't help me so I was passed on to a real person still on web chat. I gave them my order number and asked what the delay was, only to be told it had been delivered on 11th Nov. I explain that there was no delivery and after a while they tell me it was lost in transit. I tell him that I find it hard to believe that ten boxes of wine could get lost in transit. The delivery company's website Endeavour is saying it is still at the depot since 29th Oct.

No more phone support for online orders. Message says we are very busy so nobody to talk to. Online chat is the only option and its a terrible experience. Left waiting over and over while the chat person engages multiple customers at once and leaves you waiting. Absolutely pathetic for a company with a brand like this. My order was two weeks old, not delivered within offered timeframe and i was told that i should be empathetic to the courier company because they were really busy too.

Worst customer service ever! Absolutely ridiculous!! Not worth the time or effort to buy from them. I will be purchasing my Christmas drinks order elsewhere, as well as any other order I might have in the future!

Absolutely disgusted in the customer service of the Beenleigh Dan Murphy’s store. Saturday 30 Oct 2021 my 74 year old father (a Beenleigh born & bred, well known & respected member of the community who lives less than 1 kilometre from the store) has pterygiums in both eyes (red membrane covering the white in eyes over cornea) had attempted to purchase a bottle of scotch after a hard day at work only to find the female checkout assistant whispered to the manager who then refused to sell him the scotch due to their belief that he appeared to be “drunk”. My “coherent” father proceeded to explain he hadn’t had a drink as he had been at work all day & on his way home & also made it clear he drove to the store & would never drink & drive. Even though he gladly offered for him to be breathalysed, the Manager said they couldn’t do that. In disbelief my father left the store stopping to tell the security guard on duty outside what had just happened. My father always supports his local Dan Murphy store & I really do hope if their store employees/manager cannot distinguish the difference between an intoxicated or coherent customer, then I really hope he takes his business elsewhere😡 Will be taking this up further if I can get to speak to a person about it

Hopeless.. 1st day due they came late and i was unable to wait. They left a cars saying they would arrange another day. The next week i came home to another card advising j had not been home, but no one had advised they were coming. Left a card with no ph no. So i had to source delivery co. on internet. Was on hold well over 30 minutes. I advised i was not home the next day and arranged delivery the day after. They cannot give a time. That night i received a txt advising delivery next day.. so had to ring again and advise again that i was not home next day.. again advised delivery the day after. Delivery day i did not leave the house. I was watching the mid day movie in front of my lounge windows facing the road when i received a txt saying they had attempted delivery but i was not home. Not only was i home, i was sitting facing the road and i had my boxer beside me. No one parks anywhere near my house without her going crazy. No way did they try to deliver. Rang dan murphys.. auto answering says their phone is not being answered any more and i have to look up on line to use chat. I did but chat is a useless bot. Rang delivery company again.. no i can't pick up my order and they are sorry. Can they deliver in a couple of days.. unable to give a time, just wait round all day for the 3rd day. I rang Dan Murphy s complaints line. Surprise, auto answer states they no longer answer that phone, go on line. I did... again.. finally got an operator. Sorry for the experience and they will refund. So i spent 2 days sitting round home waiting, literally hours on the phone And was offered no solution other than sit home and wait another day or refund. No point wasting time waiting when they don't turn up and lie about it and they don't care anyway I cannot stress enough how stressful, time consuming and useless dan murphys delivery is. And how little they care. The customer service is non existent. If you have doubts try ringing yheir contact numbers first and that alone should be enough to convince you not to waste time on them

Dan Murphy's is a massive scam. Check your receipts every time. I have now had more than 20 incorrect totals at the register, always in Dan Murphy's favour.....every. single. time. Last week was 12 bucks, this week 10 bucks......If you hate being systematically ripped off, simply don't shop at Dan's anymore. The last time I was ripped off by Dan Murphy's Nowra the store manager admitted that there was nothing he could do about it........he was so embarrassed that I'd called them out ripping every one off......ON PURPOSE!!~!! he gave me a $50 gift card. Fix this problem Dan Murphy's or else you will be guilty of scamming your customers on purpose.

We are setting up a bar in a retirement village and was very impressed with assistance from Kate at Kotara Dan Murphy’s store. We had very little knowledge regarding wines and our bar opened today with great feedback regarding our wine purchases. Thank you Kate great job.

The delivery experience was so bad that it would be easier to just walk 20 km and get my drinks. No communication whatsoever about what time the delivery will be made . The first delivery attempt had the date . The delivery was attempted before 8.30am . Right when someone who is expecting to wait the whole day for a delivery would like to go for a walk. The next delivery attempts didn’t even bother to send an alert on which day it will happen. Best part is their customer service . It doesn’t exist . No way to cancel order either.

Website is super slow and freezes up constantly. It’s not my service provider, phone or iPad as when I change to another website and the response is instant. Given up and will go to another store to place my order.

Ordered online and chose the 30 min pick up service. Received message that my order was selected for security purpose and will take additional 15 mins. I walked there an hour and 15 mins later and was told there is no such order. On returning another 15 mins later i get a message saying order is ready for pick-up just as the store is about to close. As i had wasted an hour of my trip tried to cancel the order... Worst customer service!!!!. Had to hang up after more than 45 mins of waiting. Come on you can't be that busy and if so, you need to get more service staff instead of wasting our time. It shows no respect for customer.

Having an order confirmed, and travelling 400 k to pick up, told a mistake

Website is slow and sometimes does not load. The app if you can believe it is worse. If you have an issue with an order, good luck getting it resolved and expect wait times on the phone for close to an hour.

I ordered 2 cases of Kronenbourg stubbies approximately a month ago ,and was told "out of stock and not repeating " A month later and still they advertise the same offer ???an advertising ploy purely to show great bargains at Dans .A shallow ploy by a conglomerate that should know better. Check competitors before buying from DM s as all is not as it seems pricewise !

I chose to try online because of this difficult situation with Covid 19. My order didn't arrive as scheduled but as expected that there will be delays because of this bs lockdown. Almost all of the items were in excellent shape

Worst service and delivery. Bunch of liars. Said attempted delivery, but I was literally facing the street all day. Live chat, Susan defends driver and says my street isn't accessible. I live in a suburban street with constant deliveries coming.

As with most other reviews here about Dan Murphy's, the online customer service is terrible. First of all, I've had the same problem since I first joined Dan Murphy's website. Whenever I want to login, I need to reset my password - because I'm an international customer. I only found this out today, but back in April, when I tried to place an order I had this issue and the customer service suggested we delete my account and I sign up again. So that's what I did, but the problem continued. Even 5 minutes after logging out, if I want to log back in, I need to reset my password - even when I'm typing a correct password. It's so frustrating. So I placed my order in April, and today when I wanted to place another order, the same problem. But this time the customer service representative "Lincoln" insisted that all my past orders were using a "guest" account. Which is not true. I explained how the previous customer service rep tried deleting my account and me signing up again, but he kept insisting that NO ORDERS have been placed using my account. I told him the orders before April were gone because my account was deleted, but I didn't understand why my April order wasn't showing. Anyway, he continued insisting that I wasn't being truthful and didn't try to be understanding at all. This is DISGUSTING customer service in my opinion. So, Lincoln, here is a review thanks to your poor and impolite service. This problem of me logging in will continue. I was told it's what international customers HAVE TO DO every time they login due to fraud. So now I'm looking for an alternative company thanks to Lincoln.

Awful customer service on delivery. They left out a bottle of wine in our order (not a big deal) however when we submitted a request to refund for the missing bottle we've received no reply after 7 days and three messages to customer service.

There seem to be an awful lot of bad reviews here! Mine is regarding their website. All this morning I have been trying to order some wine. Four times I have reached the checkout only to be told that some of my bottles were not available. So you cancel those bottles & try to find your way back to the listings which is not that easy. You then pick some more wines only to be told that some them are not available. etc. etc. Why do they have these wines listed if they are not available? Anyway, on my fourth attempt I had had enough so I cancelled my order. I will try another company instead.

Thank you DM in Balga particularly the rather obnoxious woman behind the checkout today . You have a product boldly advertised both online and in store at the same price but when I hit the register you claim it's only for members , I double check the online add again to show her the error in her ways but again flatly refused to charge and the advertised price . Well F%#k you DM Balga if that's how you conduct your business then I'm more than happy to throw my money at Liquorland .

This is another lost order. Last time with a bit of resolve Dan Murphy’s was able to locate it and supply. This time there is exactly the same story as before. The product gets picked and dispatched and then disappears. This time Dan Murphy’s say they cant locate the order. They are investigating, perhaps theft needs to be part of the investigation. Not happy.