Dan Murphy's Reviews

Advert : Find 1 of 100 Golden Cans hidden inside specially marked packs of Victoria Bitter for your chance to win a decade of NRL Grand Final Tickets. Golden cans are only available in NSW, QLD & WA from Dan Murphy's, while stocks last. Disappointment with a recent promotion that was advertised by Dan Murphy’s in Western Australia. The promotion offered a special reward of a 1 x Gold can hidden in some packages of a VB Bitter, but when I tried to purchase it online, I discovered that it was out of stock in the entire region of WA. What really exacerbated the situation was that the promotion was heavily promoted, which only heightened my excitement and anticipation. It truly felt (and still am) like it’s a very cruel tease to promote any reward that couldn't be obtained due to a lack of stock. As a loyal customer of Dan Murphy’s, I find it frustrating to be let down by a promotion that's not available in a given area, especially when it's advertised so prominently. I hope that in the future, the company will take stock availability into consideration before launching such promotions, so that customers do not end up disappointed. I'm writing this negative review, because I cannot find any feature on your website to place a backorder for these promoted items when they are out of stock or receive any notification when they become available in the future. It's frustrating to see that Dan Murphy’s website doesn't offer such a service, which is commonly provided by other e-commerce websites.

Big thumbs down Disgusting ordering system. Murphy knows nothing. You cannot contact anybody. I don’t normally shop with this mob and will never do so again. Very big thumbs down

I ordered and paid for wine etc on 20/04/2023. They reckon delivery 2 to 4 business days. BUT their subcontractors only work Monday to Friday, yet Dan Murphys operate 7 days per week. They state business days, but they in fact operate 7 days per week, they do not state their subcontractors work 5 days per week. I have had so much trouble with their deliveries, it is not funny.

If I could give zero stars, I would. Two aborted delivery attempts. When I was finally able to speak to someone, the driver's "excuse" (Dan Murphy's customer agent's word) was that the driver couldn't find parking. What a joke. The driver can't find parking so aborts delivery? Don't delivery drivers "look" for parking? And I arranged my day, staying home, for 4-hour delivery window. I would not recommend Dan Murphy's for delivery.

I visited the store located at 3085 Marriott Waters and was served by a very helpful worker called Sandeep, whom I had mutiple great experiences being served by her in the past. From my experience she has great communication and people skills, that encouraged me to continue purchashing from this specific store. She was very knowledgeable in her expertise on what product would suit my taste and I enjoyed talking to her, due to her friendly nature and respectful approach. From John and Roslyn.

Absolutely disgusted in Dan Murphy's delivery Service. I work, that's how I afford to buy alcohol... I organised with much difficulty a day to work from home to accept delivery. then in the afternoon I got a message to say they tried to deliver there was an issue.... I WAS AT HOME CAN SEE MY GATE FROM MY DESK (and hear it) NO ONE OPENED MY GATE OR CAME TO MY DOOR... Delivery returned to depot as no one home!!!! WT absolute Ferk! .... I cannot buy the purchase in store, they will only deliver it!! If they can actually get a delivery driver to get out of the car and go see if anyone is home - like at the front door!!! An unlocked gate should not be a roadblock for a lazy assed delivery person! I'd like to see them hauled over the coals for this, absolutely furious :( I purchased over $230 worth of goods... have now purchased elsewhere - I can only imagine it will take a week or more to get my refund! So very disappointed in Dans... I'll never shop there again, I'd rather pay a bit more for an actual product.

Not happy with Dan Murphy's!! Viewed an online members only special price for a particular wine. Went in to my local store and was told we could buy it direct instore without going online. The employee looked up the product on the computer and told me it was not available for that price, even though it was broadly advertised on the internet. His excuse was that the specials are sometimes only available for certain stores or states. Bull crap. Told him l could buy it at my local Harry Brown Liquor store for a a similar price. He again went on line and said " no that is not the price-it is $4 more" But l said it is advertised for 6 for $60. No, sorry that does not correspond with my search. It leads me to believe that there online information varies to the customers seach informationyet l thought the internet is the same for all. Does this mean they doctor the information in the hope that you will pay the price and not be bothered to go eslewhere? So l went to Harry Browns Liquor and guess what? I bought the wine for the advertised price and also received a $10 off next purchase coupon and an entry into their current cash promotional draw. So Dan Murphy - "stick your business up you no where", as this consumer has lost all confidence in your business practices and will not return.

Keep politics out of business!

Can't give no stars. Order purchase for a party and you take my money, then review it and cancel my order without communication other than a email stating order is cancelled.......no online assis tant even knowing store is open even asking and getting confirmation the order can be collected by nominated person . Then we get a message back stating money will be returned in 2-7 days . Poor form you bunch of corporate knobs. Can't actually talk to the store is very poor

Thinking I would save time & effort placed online order .. early in the week Thursday notified delivery today between 11and3 ok. No delivery Friday notified order with not be coming today . No further notifications .. Sat. No notifications No Delivery Now off to purchase for my get together tonight. Guess what .. Not going to Dans

I ordered a dark beer to be picked up in our store in Engadine. 2 days later I am still waiting to be told it is ready for pick up. Nothing. With talk to Murphy who is not being available to talk about my problem, I hunt around and find my order has been cancelled. The product is still available online so I wish to know what has happened. No contact at all to inform me whatsoever. I am moving to another outlet that looks after their clients.

Joondalup - no common sense at all. Went in - me, husband, son (nearly 19). Loaded our trolly and went to purchase. They wouldn't serve me because when asked if our son might drink some of this, we replied honestly with yes, they said he needed his ID. He wasnt paying. He didnt have his actual ID as was only with us as we have just been to the gym store with him a few doors down. They wouldnt accept his digital copy ID. Had we said no he wouldn't be drinking it, then it would have been ok. Where has common sense gone. Had he been 12 yrs old, they would never has asked us and we would have walked away with the purchase. We all live together. He has his own membership with them, which they gave him once they had viewed his ID on a prior visit. Just bonkers that all they want to say is 'it's the rules, we dont make the rules, we cant help it'. Whatever happened to common sense.

I was treated with disrespect at Dan Murphy Gladesville.I took a bottle of wine back that was off.My receipt was faded and ripped so she refused to swop the bad wine for a new one .She was very sarcastic put me down humiliated me in front of other customers.I am an elderly professional lady .I spend lots of money at DM never taken anything back in my life to be treated in such an appalling way was humiliating and embarrassing.I left in tears .Another customers saw me crying in the carpark and said She is a nasty one go to Fair Trading about this . DM needs to be accountable to allow a bully to use their position of power to make you feel upset. I now have a witness who saw this.This is unprofessional behaviour

As a member I get a lower price but now after the update I can only have deliveries which makes it more expensive than just buying as anon member over the counter.

Am so disgusted with Dan Murphy delivery service! It's none existed. If ever anyone wants wines delivered make sure you place the order 12 months in advance. You might get lucky. Why do you even bother having trucking devices?? You don't comply. Absolutely appalling. Will NEVER EVER BUY ANYTHING FROM YOU ON LINE. You people must be the worse delivery service in the country. Shame on you!!

Why is the beer always warm? I've been coming to the Bunbury store for the last 2 years on a Sunday when nowhere else is open and after 2 years i have never been able to purchase a block of beer that is cold enough to drink. I think 2 years of trying to buy cold beer from this place is probably a joke on me, maybe I'm a slow learner, but if you plan on drinking today don't bother with this place. And before anyone says oh it's because we sell so much and can't keep beer in the fridge long enough, i have no problem buying cold beer from your opposition Unfortunately they're not open on Sunday 😒

I am extremely unhappy with the way DM controls the market and controls what is sold in their stores. This is all about the Chardonnays they choose to carry, or bury in this case, when they are obviously popular brands; DM doesn't seem to have the same view or maybe the wine companies will not sell to DM's ant the price DM wants. 2 brands in particular, Rawson's Retreat and Yellow Tail chardonnay have both been removed from DM's shelves with no explanation. you are still able to buy both these brands from Choice and Lick her land for a great price' shame on you Dan Murphys, stop trying to control the market!! Very unhappy

I am utterly fed up with this shambles of an operation. First, failed delivery because the driver could not be bothered to find a park. He said there were no parks but I was home, there were parks. Second, I was lied to by the first Dan Murphy's agent who said it would be delivered on the same day as the first failed attempt. It wasn't. Thirdly, I was told it would be delivered on the 3rd of January. Only for no delivery to arrive. Lied to again. At all times I was told I would get a text to inform me of the delivery time. I didn't, lied to and mislead again. And then they have tried to deliver without letting me know. No text. How do you expect me to be home? This is the most incompetent logistics set up I have witnessed. I ordered this product on the 12 of December! I've been lied to and mislead from the start and I still don't have the goods a month later. It would be quicker for me to drive to Tasmania to the brewery and collect my goods. Utterly useless.

- Failed to deliver twice even though paid for delivery - Had to wait 2 weeks before first response was received from 4 emails.- Didn't pick up the phone either - Asked me if I wanted to now collect the order or have it redelivered. As I'd paid for delivery at a certain time, I requested to have it redelivered at nominated time - order did not show again. - Still have not received order of over 150 AUD placed 3 weeks ago.

I ordered from UK for Gold Coast delivery more than 2 weeks before Christmas. Delivery was guaranteed within 2-3 days. Only half the order was delivered and the other half was lost "in transit" Impossible to speak to anyone, useless WebChat service, didn't respond to emails and eventually managed to contact them via Social Media. Undelivered order was damaged and returned to sender but nobody told me. Eventually received a refund and the postage cost.