Dan Murphy's
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Loose product descriptions
I was looking for imported beers and found that Dan Murphy was showing Heineken 330ml lager on their website as a Members Special and with country of origin as Netherlands. I am about 30km from my nearest store so I spent some time on the website making sure that I was looking at the right product (as most often this product is bottled here in Australia under licence - and it is not as good as the imported beer). I also used the Chat helper, but that provided no real help and I rang their 1300 number, but that was no help either - cannot speak to anyone, all automated. They do not publish their store phone numbers. So I took the "risk" and travelled the 30km only to find that it was locally brewed, which I could have bought down the street. This is tantamount to false advertising I believe. The young guy at the store (Mango Hill) was very helpful, but the "damage" had already been done. I think that Dan Murphy should be a little more careful with their product descriptions.