Dan Murphy's
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Customer service didn't verify my identity, which is illegal
Worst customer service, courtesy of Alana. Do not trust Dan Murphy's delivery. I was at home all day the day it was supposed to be delivered, it didn't show up. I ordered it on the 16th of Dec so it should have arrived in time for Christmas, according to the website. Tried to talk to the customer service agent named Alana. She didn't even verify my identity before giving me information about my order, which is a breach of privacy laws, then proceeded to give useless and contradictory information. Then offered me a transcript of the conversation and never sent it. I doubt I'll even go in-store to Dan Murphy's anymore, the whole operation stinks now.