Collingwood Insurance Services UK Ltd

Micheal was very sympathetic , He was calm and explain everything nice and slowly.

I am really happy to work with you specially with Sarah . She is amazing. Very friendly and kind person. I love to sort out my insurance with Sarah. She is giving me perfect pozitif energy. Please let her know my satisfaction

AVOID!!!! There is nothing in supplied documentation detailing cancelation fee. They refer to the terms of business and document is not available online - it's available in your account apparently, which can be made available anytime they want and once policy is cancelled - they block access to the account. There is nothing in supplied documentation, linking it to the terms of business. It would be better to let insurance laps and not cancel as they keep chasing you to inform them, when driving test is passed, so they can charge more money. Be aware!!!!!!!!

What a great service provided today by both Lisa and Sarah, both girls were so friendly and helpful and got me all sorted within the hour with no stress. Thanks girls...

Avoid. Hidden fees at the end. Not recommended.

Avoid this company or at the very least, read the fine print very carefully. As others have mentioned, canceling the policy comes with a significant additional charge. In my case, I was hit with a £70.00 non-refundable intermediary fee—an absolute rip-off for a service! Despite giving a month's notice and being up to date on all payments, I still have to pay £97.56! I will never use this company again. Rip Off merchants.

My daughter passed her test last week, so we cancelled the insurance, as requested by Collingwood. BE VERY CAREFUL when taking out this policy the small print is so small that we didn’t know or get told that there is a £40 cancellation fee. If at the time of checkout it was made clear of this £40 charge or if they are confident with this £40 charge why is it on the small print and not directly on their website? I would have had no issues with this then and it would have been my choice to go ahead with the policy, the email sent has said I have 24 hours to respond but they will take the money automatically after that, so no choice but to pay and like others have said the threat of further action worries me so I will just have to pay, I am glad I am here to support my daughter in this, I thought I had read everything, clearly I didn’t, imagine a young vulnerable driver who has no one to support them, just awful. I purchased the policy in May 2024, I paid in one lump sum, the policy is no longer needed 4 months before renewal, no option to get any money back on that. Very clever way to run a business to gain as much money as possible. I must add, they may be a cheaper option for actual learner insurance, however when you go to get insurance once you’ve passed, the quote was absolutely shocking, A MASSIVE £4140!!!! It was the highest quote we received from any other insurer, I have 2 other children that will be learning to drive at some point, I WILL NOT BE USING COLLINGWOOD, PLEASE PLEASE BE CAREFUL purely for the underhand way they do business. For the record, I managed to get my daughters insurance for £2200, just to give you a comparison, please shop around.

She is very nice

Hi I got the insurance policy from Lisa she described all the details of the policy. Lisa gives a good Costmer service

PLEASE be careful when taking out this policy, at first it seems good value for your child’s first car insurance policy. You will be greeted with nice customer service, polite staff etc. HOWEVER, the reality that is only made clear (in the smallest of smallprint) and after purchase, Is that as soon as your child passes their test, the policy is cancelled and you have to pay a steep cancellation charge of at least £40, and in our case the last three months of the policy are retained. I foolishly took this policy out for my son after a recommendation, thinking once passed they would then offer/upgrade him to the next level of cover, No, they immediately cancelled the policy and left my son not only upset but also his car on the drive with no insurance until I could get a new policy arranged, a minefield that should not be rushed into! Despite emails of complaint and phone discussions, all they did was hide behind pages of terms and conditions, they alienated a new young driver leaving an impression that insurance companies are not nice people and do not care about their customers. How hard would it have been to offer 24 hours of bridging cover whilst we got a policy in place even if you cannot drive the car, but NO! Zero Empathy, Compassion or Customer Service! Do not listen to customers concerns…

Cancelled my insurance and didn’t provide the money back, suggest you find a better and honest company that will try and scam you and will find ways to cut your money

Lisa and Sarah were absolutely great made everything easy and simple were straight to the point about everything would definitely be back to renew

Very good experience! Well done

please please be careful when taking out this policy which at first, seems good value for your kids first car insurance policy. HOWEVER, what is not made clear (only in the smallest of smallprint) and after purchase has been made. Is that as soon as your child passes their test, the policy is cancelled and you have to pay a steep cancellation charge, PLUS cancellation charge of at least £40. Charges for cancellation also include card administration fees, arrangement fees by a broker and then the percentage of premium calculated on whichever month you cancel in. I foolishly took this policy out when my daughter had been driving almost a year, was ready to take her test and I had purchased her a little car, she passed within 8 weeks, and I presumed I could ring the company and pay an additional fee now she had passed to keep the policy. this is not the case. They do not offer you this option at all. The ONLY option is to cancel and pay more money (on top of the money you have already paid for the actual policy). I have complained to the company, an the broker and have been told that I was directed to the policy wording after purchase, and this clearly stated the fee structure upon cancellation. Bit late for me now!! PLEASE BE WARY!!!

Be sure to read the small print when dealing with this company. When you insure a learner driver, who then pass (say for example within 6 months) - they charge an additional £40 "cancellation fee" to the policy. This is never made clear at the start of the term, similarly, even though I suspect they knew 6 months in, they only contact you in the last month. This meant you cannot claim a credit back for the 6 months when the insurance was not needed but you have no option other than to pay the fine or be threatened with their Bailiffs. Very underhand tactics.

Lisa was a great help and a great explainer and I understood everything really good

Lisa was absolutely fantastic with helping me and explained in detail when I renewed my policy.

Fantastic from start to finish - I had the pleasure of dealing with Lisa Thompson who took her time so explain everything to me in great detail, she made everything so simple! Lisa really is a credit to the company!!

I would describe my experience with Collingwood Insurance as fantastic and very practical. Sarah was very friendly and helpful with the documents I needed. I really appreciated this. Thank you.

Lisa was professional and friendly and took her time explaining every detail to me. I certainly would refer a friend.