Collingwood Insurance Services UK Ltd

Sarah was very helpful and great

As I have just passed my test and needed to switch from learners insurance to actual insurance, I rang up and Michelle was very helpful and friendly and got me insured very quickly for the same day, Amazing service from her!

Don’t use this company there are hidden fees, £40.00 cancellation which you have no option to pay if you pass your test, total rip off.

A professional company that takes their customer service seriously

AVOID AT ALL COSTS! had the policy less 30 days, son passed his test and have been told that despite the policy annual cost was £209, he HAS to pay £175 due to all their cancellation costs. So we have paid 2 x £30.76 costs, then another £40 cancellation because they DON'T insure full drivers, then another £50 administration charge! What a joke and scam of a company and will be reported to insurance ombudsman and to trading standards.

DO NOT USE - All learner drivers go on to pass their driving test (or I assume most). This company forces you to cancel the policy when passing and then charges you £40 for the pleasure. This wasn’t shared in my original documentation or emails. Now that my son has passed his test, I also no longer have access to the account—most likely because they know this is a con. I would really avoid this company. The person on the phone I just complained to couldn't have cared less, and from her answers, I guess she spends all day defending this £40 charge.

Is very good company for van insurance

Clear explanation

If I could give zero stars I would do. I do not recommend this company at all. We took out provisonal insurance for my daughter last year. On the small print it stated that we do not need to inform them when my daughter passed her test as the insurance would automatically cancel. She passed 6 months later. Now she is being hounded by Collingwood and threatened as she failed to inform them she passed and she is being chased for £40 admin charge!!! (Another way to rip young drivers off) She tried to call them but no one would pick up the phone and the website is useless and had to use email instead. We are seeking advice about this as they wont leave her alone. But please dont use Collingwood, they are shocking. Anyone else having same issues - see google reviews there are plenty, go to Financial Ombudsman. This company needs shutting down.

Initially the company was fine. What isn’t fine in the absolute horrendous communication between the service and the user. I passed within 3-4 months of purchasing insurance off Collingwood, and when I emailed them to cancel, all I received back as an advert for full insurance. They put my account on hold so I couldn’t log in to see any of my documents, (which they proudly state in their review responses, that the documents are accessible and contain all information needed. (They aren’t and they don’t)). As well as this, none of my questions were answered. I chose to follow up and email them about cancellation fees as absolutely nothing was followed up to me. Monday afternoon I receive a email stating that a charge of £114 was attempted to be taken from my account. No warning, no email back with the answers to my questions. They didn’t even tell me where I could find even the slightest bit of cancellation fee information. Now, I read the terms and conditions before I purchased from the company, and I understood that the quicker I cancel, the more I’d be charged from my premium when I cancel, on top of a £40 cancellation fee everyone has to pay. Although I find it a bit ridiculous to charge people for 12 months of learners insurance and then somehow expect them to pass their test on the exact date the insurance finishes, and charge people loads of money for cancelling before the renewal (WITH NO WARNING!!!!!) I am no fool. What I do not understand is the blatant cheek of knowingly charging people loads of money, with absolutely no warning of when and how much. And on top of that, not answering any questions relevant to the topic? I wouldn’t recommend, or purchase again.

Well, as previous people on Trustpilot have written, these guys scam you with a cancellation fee. I took out a learner driver insurance and when my son passed his test, I cancelled the policy. However, instead of refunding the three months insurance cover I didn't use, Collingwood bill you for a cancellation fee. It gets worse, the sooner someone passes their test and no longer needs the insurance cover, the higher the cancellation fee. When I complained, they just shrugged it off as I should have read the terms and conditions - which I'm sure I read. Anyway, the story here is to give these guys a wide berth and get better, fairer cover elsewhere. I also bet Collingwood will reply with their stock 'We have asked Trustpilot to reach out to you for further information' answer as well. They can't even be bothered to reply to reviews - a but pathetic really. A letter to the Insurance Ombudsman is one its way...

Michelle was great in sorting out my learner driving insurance. I had a couple of quirks with my quote which she was more than happy to help with

Horrendous company. As reviews show. Paid monthly insurance for daughters learner policy. Which THEY automatically cancel when she passed test so we should not have to pay a cancellation fee !!!!!! Basically cost my daughter £300 for 5 months of insurance. The full years policy was only going to be £340 Hopefully enough people look elsewhere and this company have to change their unscrupulous business model

Lisa was fantastic helping me get my taxi car insurance sorted. She was very professional throughout and explained everything clearly so I fully understood the whole process.

I would like to express my appreciation for the exceptional customer service I received from Dean. He was not only respectful and friendly but also highly informative. Dean ensured that all my questions were thoroughly addressed and took the time to explain everything clearly, particularly in relation to the policy. This was one of the best customer service experiences I've had, and I am grateful for the professionalism and attention to detail. Thank you for the excellent service.

Another one scammed by the cancellation fee. It is insurance for learner drivers. It is foreseeable therefore that you will pass your test. You are obliged to inform them that you have passed your test at which point they charge you £40 as an 'admin fee'. It is all very well saying this is in the terms and conditions but of course they know full well that people won't read these. Another point is that on their Facebook page, they claim to have a five star Trustpilot rating. This is not true. Perhaps they should amend this to reflect their actual score. It seems only fair given that policy holders are obliged to update their insurers on any change in circumstances

Absolutely disgusting they charge to cancel a policy once passed of £40 plus 40% of the remaining term disgraceful to a new driver who’s insurance is already high so basically cost her £250 for 2 months insurance should be ashamed not all kids have parents who pay everything definitely won’t recommend Avoid at all costs

Dean and Lisa helped me out to get the best quote for private hire. Fast and easy, amazing customer service thank you

Excellent your good service

I wanted short term insurance at a competitive rate which was exactly what I got. Lisa provided me with a weekly insurance quote and gave me all of the details needed to be able to make an informed decision. The process was quick, emails were responded to very timely and the customer service was exceptional. I'd highly recommend Collingwood.