Collingwood Insurance Services UK Ltd

Highly Disappointed – Unreasonable Fees and Poor Customer Ethics I strongly advise others to think twice before using this company. After passing my driving test, I was shocked to be charged a £75 cancellation fee, a £40 admin fee, and told I’d only receive 50% of my premium back. This felt like a deliberate tactic to take advantage of new drivers. What should’ve been a moment to celebrate quickly turned into a frustrating and costly experience. The lack of transparency and fairness is unacceptable. Not recommended.

Really easy to go with them very friendly service and Sarah been perfect she is best I ever speak very friendly person by phone for my insurance policy

I had a phone conversation with Sarah Henderson from your team at Collingwood Insurance Company Limited. She was very kind and helpful. Although I don’t speak English very well, she patiently guided me and explained everything I didn’t understand. It was a real pleasure to speak with such a warm and professional person. Thank you very much for the excellent service you provide and for having such wonderful people like Sarah on your team!

I spoke to Sarah to arrange Taxi insurance for the first time. She was extremely friendly and helpful. She explained everything clearly and answered all my questions, nothing was a bother. She made the process quick and easy to sort.

Just spoke to Michelle to renew my daughter’s learner insurance. Very patient and helpful - deserves a 10 stars 🌟 thanks - great service

She was great

I reported my accident (which was not my fault) on Thursday afternoon, and while I understand the bank holiday weekend from 18th to 22nd April may have caused some delay, it has now been 24 days with no progress on my claim. Initially, I was told Collinwood was waiting for the other party to contact them. After that, I was informed that a garage would reach out to arrange the repair, but I have still not heard from them. The lack of communication and action is incredibly frustrating, especially with no clear update on when the repair will take place. What makes this even more concerning is that my MOT is running out, and I need the repair completed before then. The delay is unacceptable, and I expect better service. If the repair isn't completed soon, I will need a courtesy car to avoid being left without transport. I’m very dissatisfied with how my claim is being handled

Sara u r the best 5 star only for you⭐️⭐️⭐️⭐️

Lisa Thompson spoke with me today on renewing my taxi insurance with Collingwood Taxis and she was nothing short of amazing! She was extremely professional whilst upholding friendly and warm mannerism throughout the call. I expect her knowledge and experience in the industry is very valuable to Collingwood considering how she handled to renewal of my policy. I actually spoke to her this time last year on starting my private hire insurance and she remembered me, which shows how she also cares about her clients as well! ( Not many people do nowadays ! ) Today has showed how consistent and effective she is at her profession! Collingwood are lucky to have such an incredible person!

Seems a good price when taking out the policy, but BEWARE! Took out learner insurance for my daughter, and she passed after 4 weeks of taking out the policy. I had seen about a £40 cancellation fee when the policy is cancelled, and also seen that the policy MUST be cancelled, once the driving test had been passed. We did this, and was then hit with fees, totaling the best part of £110! We rang Collingwood to express concerns at this extortionate fee, and was basically told it is all in the small print. However, this information is not made obvious. Collingwood explained if we don't pay, we may face legal action. We feel we have been ripped off, and absolutely disgusted companies like this can get away with it. Ended up paying almost a full years insurance quote for what was only 4 weeks cover. LOOK ELSEWHERE. Edit; Standard reply from Collingwood below, you reply much the same to every poor review. We had already contacted you before writing this review, and basically your response was, tough luck! It's in the small print on the pages of T&C's, so we have to pay up or face legal action. Very helpful.

Took out insurance in January , no problem £30 a month great stuff. Daughter passed test on Monday and today has been charged £99 early exit fee which apparently is very clear in their policy document on pages 31/32. Never have I ever had such a ridiculous exit fee on insurance never mind a policy you’re unlikely to need for a whole year !! Be warned read the policy documents which I now can’t as her accounts shut because she exited the policy 🙄 Not advertising but Adrian flux was same price and no exit fees for my niece

If you do not cancel the policy at the time you pass they will check when it is time to renew and they will cancel the policy anyway and charge you £40 for the privilege. Absolutely shocking! So beware - if you take out a policy you can guarantee you will need to stick at least £40 on top of the quote! Trying to get my £40 back but doubt it'll happen as they have very dubiously written T&Cs - you would never think they could do it but they do

Sarah was great very helpful thanks so much 👍

You have good communication skills,humble and optimistic problem solvers!! I like this service

No service for renewing insurance online, you have to call and the wait time takes forever and you have to wait in a queue. It’s better if they just do it online to save some time for customers like me and saves money for the company as well.

Had leaner insurance for my daughter. Their learner insurance does not allow the parent to drive to their own workplace after dropping the learner at their work place or college. A bizarre policy clause so cancelled and used another provider. Cancelled in 48 hours during cooling off period, and they charged over £60 for 2 days, when the policy for 12 months was only £200!! Avoid this company unless desperate. Plenty more companies out there offering better service for less cost.

Sarah was a great help. Very professional, and delivered effectively. Bubbly and great conversation holder.

Absolute disgraceful insurance company. No courtesy car for private hire drivers who have insurance with them due to damaged car from accident. No communication or customer service. Treated as a number not a human. Did not obtain cctv or bother to investigate the claim of accident at all. Use an approved repairer that cannot obtain parts from MG. 3 months without work and no car. No income. Will be leaving them once car is fixed. Never to return. DO NOT USE THIS COMPANY.

Sorry to say but my son has been trying to sign up for insurance with this company. He is a learner & found them on a companion site. After proceeding to Collingwood’s site he was asked for duplicate details & spent nearly 1 hour filling in information. Then if came to pay and they seem to be incapable of taking payment. Complete waste of time. Heaven knows what it will be like if one ever needs to claim. Also you must cancel the insurance as soon as you pass your test. It is not clear how one is meant to get the car home after the test - that is unclear because it appears the insurance is invalid even if he is accompanied by a qualified driver. We are now going with an insurer that is charging double but easier to do business with and does not require cancellation immediately on passing.

Lisa was pleasant knowledgeable and sorted my policy out swiftly.