Collingwood Insurance Services UK Ltd
View company profile →
WARNING! PLEASE be careful…
PLEASE be careful when taking out this policy, at first it seems good value for your child’s first car insurance policy. You will be greeted with nice customer service, polite staff etc. HOWEVER, the reality that is only made clear (in the smallest of smallprint) and after purchase, Is that as soon as your child passes their test, the policy is cancelled and you have to pay a steep cancellation charge of at least £40, and in our case the last three months of the policy are retained. I foolishly took this policy out for my son after a recommendation, thinking once passed they would then offer/upgrade him to the next level of cover, No, they immediately cancelled the policy and left my son not only upset but also his car on the drive with no insurance until I could get a new policy arranged, a minefield that should not be rushed into! Despite emails of complaint and phone discussions, all they did was hide behind pages of terms and conditions, they alienated a new young driver leaving an impression that insurance companies are not nice people and do not care about their customers. How hard would it have been to offer 24 hours of bridging cover whilst we got a policy in place even if you cannot drive the car, but NO! Zero Empathy, Compassion or Customer Service! Do not listen to customers concerns…