Collingwood Insurance Services UK Ltd

Advisor Lisa was very helpful and kund

I had a truly excellent experience with Sarah. Her service was outstanding — not only was she professional and helpful throughout the entire process, but she also went above and beyond by sacrificing part of her lunch break just to make sure all my insurance procedures were completed properly.

Absolutely useless, as the rest of the one star reviews say, they hide a hidden cancellation fee that isn't outlined in the policy documents, just brushed over. Thankfully i've passed my test now so no longer require insurance from these scumbags. Why would you have a 12 month contract for learners when most pass in 6-7 months? Honestly tempted to just cancel payments to them at this point, ridiculous.

Great experience talking to Sarah for about 45 minutes whilst explaining everything clear for a non-native English.

aid for annual learners insurance - Jan to June used Subsequently passed, Collingwood refused to refund unused instead and cited T&Cs with extortionate costs. Crazy!! And they don't offer support Be warned - do not use. You are better to use a more reputable insurance that will not rip you off. Other customers experienced the same issues with these con artists. Please avoid Poor communication To Collingwood- do not comment with a generic "please call us reply". I already did this, with poor, robot replies Terrible insurer

Very good i am happy

The reason they are so cheap is because of the hidden fees when cancelling and passing your test. Tell me why I’m being charged almost 200 for cancelling after I passed when it’s something that is mandatory. Please stay away unless you are willing to take the whole year to pass!!!

Cancellation charge Just be aware when your child passes their driving test, they will have to pay a cancellation charge, I'm sure this is in the small print, I didn't notice it. I asked if we could just let the insurance run out as we only had 6 weeks left anyway, they said no. I paid for the insurance in full at the start of the policy. When we cancelled the insurance they took the payment from my bank, so they must have stored my payment details and the 3 digit security code too. I would not recommend this company.

Disgusting Company. Wanted to cancel my Taxi insurance. They are charging me Cancelling premium of nearly £1000. I would never recommend them.

A very polite and helpful person, who was very understanding that spoke very well and does so every time, while making you understand and explaining everything. Thank you a lot for everything.

Sarah is the best assistant i’ve ever had in my life, making me laugh every time i speak to her and speak to me very nice, polite and clear. I wish i had an option to give you 10 stars Sarah. You deserve it! Keep it up and may god bless you 🙏

It’s a good service and polite speaking

"I had an excellent experience with the representative at the insurance office. She was very kind and helpful throughout the process. Highly recommend!"

Took out learner insurance for my son and went for the pay monthly option. Cost was about £28 per month. He passed his test within three months so I cancelled the policy. They decided to charge me £40 cancellation fee Plus a percentage of the remaining term.Ive been charged £110 for cancelling as there are other hidden fees which they don't make obvious!!! We've now basically paid the best part of £200 for 3 months learner insurance which is absolutely disgusting and a complete rip off!! Who offers an insurance policy for provisional driver who then pass their test and have to cancel their insurance for a full drivers insurance and then charge them to do so. BE WARNED. DO NOT USE THIS COMPANY THEY WILL STING YOU. You should be ashamed taking advantage of young learner drivers who have no experience in dealing with insurance. Bad company

Avoid – rip-off policy! My daughter took out learner driver insurance with Collingwood in April 2025 and was paying a monthly fee. When she passed her test, she was hit with a shocking charge — 40% of the remaining policy plus a £40 admin fee just to cancel. Absolutely disgusting! She experienced the exact same issue as others have highlighted in their reviews. This company clearly profits from hidden charges and unfair practices. Please stay well away.

The advisor I spoke to LISA THOMPSON, made renewing our insurance a breeze. Professional, helpful and very friendly. It was like chatting to an old friend 😁. I wish all advisors were like her. Thankyou.

Lisa was an amazing salesperson she made sure I understood each part of the whole process from start to finish and answered every question I had whilst being patient through out the whole call.

I personally wouldn’t go with these if I’m being truthful. They cover their backs in every angle possible but doesn’t really have the understanding on if a young driver could potentially not take to learning. where a policy cost you just over a couple of hundred pounds, to get this cancelled after three weeks of the policy as your son has been panicking about driving so we have decided to try again in the future, they charge you near on the whole amount of the policy to cancel 3 weeks into it. It doesn’t matter how you try to explain and talk to the company. They’ve got everything written on their terms and conditions which yes perhaps should’ve been checked properly but I just think it’s very unfair with all the fees and charges They place on top with no goodwill gestures , understanding or anything to try and help a young new potential driver. It’s not good for future business if they want you to then come back with them when you feel you’re ready to start trying again. My nieces and nephews have since tried to go with another company who seems so much better called MyFirst and knowing how much insurance is for young drivers who are qualified these also give you the best options for that too. Just my personal opinion on Collingwood. Yes, certain things were on their terms and conditions but not helpful at all or understanding, especially if they want future business.

We cancelled policy because of ridiculous restrictions . The named driver has to have a separate registered vehicle. As the name driver was looking to sell his vehicle, we needed to change insurers. And then when we cancelled. Not only did they not refund any of the premium , they charged us 40 pounds to cancel. When given a feedback politely to customer service they tried to justify saying they are just a broker . I am not asking for justification, i am just leaving feedback. Maybe you should use a different underwriter if they have these restrictions.

Great customer service, policy well explained in details, Lisa is very patient and knowledgeable.