Centauro Rent a Car Reviews

El coche bien, menos mal porque lo único. El servicio de vergüenza, una furgoneta que se supone que va al aeropuerto y al centro de rent... El primer día estuvimos esperando a la furgoneta cerca de una hora para que después encima se clase una familia de 6 y nosotros que éramos 8 siguiésemos esperando. Encima le preguntamos cuánto tardais en volver a venir y nos dice pues entre 45 minutos y una hora pero nos dice que pueden ir 2 y coger el coche que se tarda 10 minutos en ir y volver, aquí la incongruencia porque son 2 personas las que trabajan aquí una en recepción con papeleo y la otra con la furgo que recoge y se va. El día de la vuelta nos pasa lo mismo una furgoneta para 8 personas, si sabes que devolvemos el coche este día y la hora a la que lo devuelves, porque no prevén la situación con furgonetas, personal o lo que sea. NO REPETIRIA EXPERIENCIA, TENIENDO A LA COMPETENCIA QUE ESTO LO HACE BIEN. No volveremos a cometer el error de querer darle la oportunidad a centauro.

The pick.up and drop off was quick and easy. The lady on the service desk in arrival was polite efficient and friendly. Have used Centauro before and been happy but they were especially good this time. After returning the car the contact on return about deposit refund and vehicle checks was the best I've ever experienced. Highly recommended.

Ich war verunsichert ob der negativen Bewertungen. Aber da ich 2019 schon mal gute Erfahrungen mit Centauro gemacht habe, habe ich es auch dieses Mal wieder gebucht. Es lief alles reibungslos. Ich erhielt sogar ohne Nachfrage ein Upgrade und bekam ein brandneues Auto. Tankkaution wurde abgebucht für einen halben Tank und eine Sicherheit von 1100 Euro von der Kreditkarte. Die MA waren freundlich und auf meine Bitte hin stellte mir ein MA am Navi sogar die deutsche Sprache ein. Auch die Rückgabe verlief ohne Probleme. Leider nur hatte man mir nicht mitgeteilt, dass ich nun einfach nur direkt den Transfer-Bus zum Flughafen nehmen könne, so dass ich leider einige Zeit am Schalter gewartet habe. Bei der Ankunft habe ich leider den Bus nicht so einfach gefunden.

The worst service I've ever received from a car rental company. I went on vacation to Portugal for the Christmas and New Year holidays. I rented a car at the airport branch. The car they gave me had mechanical problems (the steering was off), so I had to change cars the next day, but that wasn't all. They made the charges in advance from Via Verde. I paid 120 euros in advance for using Via Verde, of which they returned 47 euros and an invoice for 73 euros for using Via Verde. At the end of April and beginning of May, a Swedish company sent a charge of 33.88 euros, which I owe and have to pay to Via Verde. I sent two emails to Centauro and haven't received any response. I contacted the Swedish company and sent the invoice and the Swedish company just replay: "Mr. BORELLI, DAMIAN ANTONIO GOMEZ was identified as the driver of the vehicle BH-42- ZH by the rental car company CENTAURO PORTUGAL, LDA who informed us that they were unable to debit these tolls due to problems with the credit card. For any clarifications related to this situation, the customer must contact the rental company directly. The collection must proceed." credit card? I paid with debit card and now I have to pay again!!!

I have used this company for a number of years now, but over time I have found it increasingly difficult to get in touch with anyone when I have an issue. My latest was my car broke down on the 2nd day of a 4 day mini break, it took me over an hour and at least 4 calls in Spain before I could speak to anyone in break down. The issue was that I couldn’t open the doors, the battery seemed dead and there was no way to access the car, they asked me to use the physical key inside the fob, but there wasn’t one, then they asked me to change the fob battery, however when I went to buy a battery the shops were closed for siesta, every time I made a new call it took forever to get through, anyway to cut a long story short I had to leave it until the next day to change the battery. I did that the following morning, it made no difference and again I had to start calling break down, it was early afternoon now and I had spent all morning on the phone, a truck arrived, once he realized he couldn’t open the car, he said he would have to send someone else, at 3pm two tow trucks arrived, I was told a taxi would come with them to take me to Murcia Airport to collect a new car, no taxi arrived and the hire car was towed away with a number of items belonging to me inside. I had to start phoning again eventually after a number of calls a taxi arrived to take us to Murcia Airport to collect a new car, it was a 30 minute drive and by the time I got a replacement it was almost 6pm. I had to leave my items in the original car. 2 days later I had to return to Ireland, without the items inside the car. It has taken over 3 weeks of emails to Centauro for them to tell me I can now collect my stuff at the airport, I have asked about compensation for my 2 days lost making calls to an almost non existent breakdown service, but Centauro continues to ignore me.

Fate Attenzione… arrivi con la prenotazione e l’ assicurazione tutto pagato ti dicono che la polizza non è valida e te ne propongono una sua. Tra la confusione e la fretta la fai per non perdere tempo. Sconsiglio assolutamente

Service at Alicante airport was disgraceful. Waited in excess of 2 hours to collect the vehicle. 2 staff working with 11 desks available. 2 out of 3 ticket machines not working. The staff were extremely slow and serving customers out of order as well. Nowhere to sit down, so had to stand for over 2 hours amongst disgruntled customers. When eventually served, I was even charged 40 euros for " out of hours" which was entirely due to the 2 hour wait to be served. 25 years a customer with Centauro, never, ever again. My first night in Spain, ruined by atrocious service. Also, no complaints function to be found on the website and telephone line just ringing out.

AVOID THESE SCAMMERS AT ALL COSTS!!! I returned the car 22 days ago with a full tank (even though we received it 3/4) and they haven't paid me back the 120 pounds they owe me!!! They are not replying to emails or calls. Scamming company!!

Pohvale pri hitri izdaji vozila in prijaznost. Ugodna cena najema.

Had rented a car through Rentalcars (Mallorca / Spain). Have paid a car rental + full insurance. To get a car, a guarantee of 525 euro was charged in total. 152 euro were refunded after arriving home, but they still owe 372 euro. Have written to the support a month ago, but still no answer. [Ticket#812042872]. Unfortunately can not recommend «Centauro Rent a Car».

I would like to share our fantastic experience with Centauro. A friend recommended the company to us, and from the very beginning, everything was smooth and professional. The booking process was simple and straightforward, and we collected the car easily at Murcia Airport. The administration was quick and efficient, and the staff were incredibly helpful and friendly. We received a high-quality Kia vehicle that was in excellent condition, and the return process was just as seamless. Our deposit was refunded very quickly without any issues. We’re so pleased with the service that we’ve already decided to use Centauro again in September. I would highly recommend Centauro to anyone looking for a reliable car hire company—fantastic service, great value, and a truly professional team! 💯👌

esperienza orribile che ci ha rovinato il ricordo della vacanza in Sardegna. c'é da precisare che non avendo mai noleggiato una macchina prima l'abbiamo noleggiata da booking e non abbiamo aggiunto un'assicurazione supplementare che ci é stata proposta da un ragazzo poco gentile all'arrivo ma che abbiamo rifiutato di fare. Tutto bene fino alla riconsegna della macchina, prima di avviarci in areoporto avevamo verificato la macchina ed era tutto apposto ma magicamente alla consegna della macchina quando l'adetta dell autonoleggio esce per controllare la macchina trova su tutta la facciata del lato guidatore un raschio di chiave, naturalmente noi siamo rimaste sotto shock avendo verificato la macchina 20 min prima. Naturalmente nel parcheggio non erano presenti telecamere per poter verificare l accaduto e ci sono stati addebitati 672 euro!!! io trovo il tutto cosi assurdo, mi rendo conto che sono accuse pesanti ma é sato chiaramente un danno a sfregio.

Thieves - they just con you out of money - bought through a UK agent and they subsequently stole £240 off me - don't use them

Hola! It's a feedback about my recent rent in Alicante airport. It was really easy to book a car a home and get the keys in the airport. The instructions to the place to pick up the car were good, besides some more travellers were going to pick up their cars, so we did it. The only "problem" was that I booked Kia group C, but on the spot got Hyunday group C, which was quite ok. I was impressed to find a good navigator in the car. The car was quite good despite the fact it was manual and it took me time to get adjusted to it - I have an automatic system at home. The return of the car was fast, simple and fair enough. Many thanks Muchas gracias! Will rent your cars again and recommend others to use your company. Best wishes, Tatjana

Muy buen trato en el autobús de cortesía y en la oficina del aeropuerto de Madrid, coche nuevo y en muy buenas condiciones, lo recomiendo.

Auto verhuur is prima. Borg terugbetaling duurt inmiddels al 16 dagen. Ze zeggen maximaal 12 dagen, dit klopt dus niet. Ben benieuwd wanneer ik het terug krijg. Meerdere keren contact opgenomen met klantenservice, maar krijg telkens automatische mail terug dat het binnen 12 dagen geregeld moet zijn…. Ik ben nog steeds in afwachting!!!

Sobald man keine Zusatzversicherung abschließt, wird man unhöflich behandelt. Es wird massiv Druck gemacht, eine unnötige Zusatzversicherung abzuschließen, obwohl ich bereits vollversichert war – ohne Selbstbeteiligung. Absolut unseriöses Verhalten. Nicht zu empfehlen!

Alugámos um carro através de uma plataforma externa Ryanair e, ao chegarmos à loja da Centauro para devolver o veículo, deparámo-nos com um comportamento totalmente desonesto por parte da empresa. No momento da devolução, tentaram responsabilizar-nos por riscos que já existiam no carro — riscos esses que não estavam sinalizados na vistoria inicial nem correspondiam à realidade pois não são visíveis e existem por debaixo do pára-choques frontal (só deitado no chão os consegue ver) A atitude da equipa foi nitidamente de má fé, sugerindo que ativássemos o seguro de forma forçada e injustificada. Ao investigar posteriormente, percebemos que esta prática não é isolada: diversos outros clientes relataram exatamente o mesmo tipo de tentativa de cobrança indevida com danos pré-existentes. É lamentável que uma empresa deste porte recorra a táticas enganosas para prejudicar os clientes e beneficiar financeiramente. Aconselho vivamente que tenham muito cuidado ao alugar com a Centauro e, se possível, evitem-na por completo.

Chania Flughafen Shuttlebus kam nicht trotz Flugnummer und exacter Ankunftszeit. Das gebuchte Auto nicht bekommen, weil mein Name im Passport mit Ö, und in der Reservierung mit OE geschrieben steht . Centauro Mitarbeiter Mr. Harris lies mich ohne Auto abends um 19:30 stehen! Das war äusert unverschämt!

Todo muy fácil, llegas coges llaves, sin preocupaciones todo cubierto,sin fianzas, por un precio justo, es lo que siempre he buscado, en todos los proximos viajes voy a contratar con Centauro