Centauro Rent a Car
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A nightmare, stay away from Centauro
I have used this company for a number of years now, but over time I have found it increasingly difficult to get in touch with anyone when I have an issue. My latest was my car broke down on the 2nd day of a 4 day mini break, it took me over an hour and at least 4 calls in Spain before I could speak to anyone in break down. The issue was that I couldn’t open the doors, the battery seemed dead and there was no way to access the car, they asked me to use the physical key inside the fob, but there wasn’t one, then they asked me to change the fob battery, however when I went to buy a battery the shops were closed for siesta, every time I made a new call it took forever to get through, anyway to cut a long story short I had to leave it until the next day to change the battery. I did that the following morning, it made no difference and again I had to start calling break down, it was early afternoon now and I had spent all morning on the phone, a truck arrived, once he realized he couldn’t open the car, he said he would have to send someone else, at 3pm two tow trucks arrived, I was told a taxi would come with them to take me to Murcia Airport to collect a new car, no taxi arrived and the hire car was towed away with a number of items belonging to me inside. I had to start phoning again eventually after a number of calls a taxi arrived to take us to Murcia Airport to collect a new car, it was a 30 minute drive and by the time I got a replacement it was almost 6pm. I had to leave my items in the original car. 2 days later I had to return to Ireland, without the items inside the car. It has taken over 3 weeks of emails to Centauro for them to tell me I can now collect my stuff at the airport, I have asked about compensation for my 2 days lost making calls to an almost non existent breakdown service, but Centauro continues to ignore me.