Centauro Rent a Car Reviews

El trato humano y la calidad/precio de los vehículos.

Bestilte bil via Centauro sin app. Hadde med full forsikring og ekstra sjåfør. Pris var konkurransedyktig. Utlevering, bruk, innlevering og oppgjør fungerte perfekt.

Todo sencillo a la hora de alquilar y ana la chica que me atendió maravillosa,muchas gracias 🙂

Al di là del blocco sulla carta di credito di 1.100 euro + 135 di carburante mi hanno fatto pagare un upgrade dell' auto senza che io ne sapessi nulla...poca professionalità poca trasparenza dei buoni truffatori ...state attenti

Truffatori, auto noleggiata il 1 luglio alle 13.30 all’ufficio di Malpensa, prenotata direttamente sul loro sito, pagata 275€ per 3 giorni, la mattina del 2 luglio si rompe e viene portata via con il carroattrezzi, si sono tenuti i 139€ di caparra per il gasolio perché dicono, senza provare nulla, che la macchina sia rientrata con il 10% di carburante. Oltre al danno la beffa. Metterò di mezzo l’avvocato.

I had a thoroughly disappointing and frustrating experience with this car rental company during our family trip in Spain. We had carefully pre-booked a Citroën C3 Electric for July 4–8, as it was suitable for a family of five with luggage. However, upon arrival, we were given a Fiat 500 Electric—a tiny, three-door city car that clearly does not belong to the same rental category, neither in terms of capacity nor safety. It cannot legally or physically accommodate five people with luggage, and it was completely unsuitable for our trip. To make matters worse, around 11 PM, shortly after starting our journey, a warning light for the airbag system appeared—twice—and then remained on, clearly indicating an ongoing safety hazard. I immediately contacted the company, expecting urgent assistance. Shockingly, the company did not respond to the issue until around 7 AM the next morning. Only then did the actual resolution process begin, and it took an additional two hours of calls, explanations, and pressure before they agreed to act. Initially, they insisted that I drive the car back myself, despite the active airbag fault—an extremely reckless and unsafe suggestion. It was only after I asked whether they would assume legal responsibility if something happened, that they finally agreed to send a tow truck for the faulty vehicle and arrange a taxi to take me to Barcelona El Prat, where I could finally pick up a replacement car. This entire ordeal lasted overnight, disrupted our travel plans, and made us feel deeply unsafe and ignored as customers. The warning light remained on the entire time, and the company failed to show any genuine concern until they were directly challenged on liability. The lack of professionalism, disregard for safety, and reluctance to take responsibility until forced to do so is unacceptable. I strongly urge others to avoid this rental company. If you care about safety, reliability, and responsible service, look elsewhere.

haven't picked up the car yet but the online system to check in is rubbish, 6 attempts, and in the end it won't let me put a UK address because I have an italian passport. So far, very frustrating

We hired a car from Murcia airport and returned it to Alicante airport, which was convenient for us. On returning the car to Alicante all was well, we left the car in the designated spot and took the keys to the Centauro kiosk, we handed them in and was told all is good thank you that is all. 2 hours later we noticed that €265 had been fraudulently taken from our account and a few days later we had an invoice stating that along with the €265 they were taking our €70 fuel deposit as well totalling €335. It transpires that the Parcel Shelf for the car was allegedly missing, upon which I asked Centauro for documented proof of the parcel shelf being in the hire car upon receipt of the car and also proof of the parcel shelf missing form the car on returning. Centauro decide not to enter into conversation with you, only directing you to any invoices you may wish to download. Total scamming company

Ojo, con los problemas físicos que le ocurran al coche ajenos a la voluntad del cliente. Digo esto porque el día 17 de Junio durante un momento de lluvia, fui a accionar el limpiaparabrisas trasero y este, al ponerse en moviendo, salto, se partió y se quedó colgando. Pare el coche, lo recogí, guarde las partes en el maletero e inmediatamente di parte a Centauro de lo ocurrido. Una señorita muy amable me dijo que no me preocupara que el coche estaba asegurado y que el fallo era ajeno a mi voluntad. Hoy día 4 de Julio, he dejado el coche en Chamartin lo han revisado, les he contado lo ocurrido y me han dicho que no había problema, que todo ok. Cual es mi sorpresa que de la fianza me han restado 71€ por la rotura del limpia trasero. Me siento engañado, estafado y lo peor de todo, me queda claro que hacer lo que es debido con Centauro, te sale caro. Tened cuidado al darle a cualquier botón del vehículo, os puede salir caro.

Hola ,,, me gustaría que pudieran solucionar un tema que nos a pasado, somos tres personas de gran Canaria y cuando fuimos a recoger el coche un de nosotros tenía el carnet de conducir caducado.he llamado por tfno y han sido muy amables conmigo,, queríamos sustituir un conductor por otro y no lo han podido hacer.Por favor 🙏

I find Centauro very efficient. Their cars are of excellent quality and staff are very friendly

Todos los servicios prestados por CENTAURO RENT A CAR fueron espectacular. 👍👍😊😉 y el coche muy nuevo. Los e recomendado a familiares y amigos. Y el precio del coche con franquicia muy bueno.

I would highly recommend using Centauro for car hire, this was our second rental from them in 2 years of going to alicante, top quality clean/new cars, friendly helpful staff, comprehensive service and fast key allows for 5 min pickup and return. All round great company with great prices. 👍

Always use Centauro and get good service and a nice clean car. Went into Ibiza office this morning to extend the hire and a lovely lady called Anes sorted it with equal measure of professionalism and good humour. Very happy repeating customers of this hire company.

Easy booking helpful reception and easy pickup always get new vehicles and I always book a SUV due to mobility issues which I have been more than happy with in the past unfortunately this time I was provided with a crossover type vehicle not a SUV which caused problems for me getting into and out of the car because of the very small door aperture .

Te cobran seguros adicionales que no necesitas. Tratan de sacarte plata de donde sea. Me sorprendieron y me cobraron seguros del vehiculo a pesar de tener uno ya reservado. Eso denota aprovechamiento del cliente en beneficio de ellos. Centauro NUNCA MÁS

We had a great experience renting with Centauro in Alicante. No hidden extras. Car was immaculate. So easy to pick up and drop off. Great value. Am so happy we went with them and I would recommend them 100%.

Allt var bra 👍

Very good. No problems good car. Quick and easy

We booked a weeks hire through Holiday Extras, and then read the reviews. We arrived in Corfu about fifteen minutes before we were due to arrive and had to wait for over an hour to be picked up. I had to call them twice! When the driver did eventually turn up he was rude, almost aggressive and tried to tell us we didn't put our flight details on our booking - all untrue! Another couple then got in the pickup vehicle and he tried to say the same thing at which point the guy got out his printed booking and said "yes we did". The driver went very quiet then! After a very short drive to collect the car we found ourselves in a very "professional" looking car rental office. When we walked in there was one couple arguing with one of the chaps and after they'd sorted out what they needed they said to those of us waiting - "Take you chances with this company, they left us stranded at the airport over night and are a sham"! Gulp... Then another couple who were sorting out their hire could be heard saying it was "a scam" and they stepped back to go through their hire contract in fine detail! Then it was our turn. The lady was very efficient and had all our details and said we had been upgraded to a different car. Nice touch! However, we then got the sales pitch about their excess being €1100 if you didn't take out their insurance at €45 per day. We had already found our own insurance in the UK for £25 for the whole trip. We then got the doom and gloom speech saying it wouldn't pay etc etc. We have had the unfortunate experience of an accident in a hire car before and they did pay out - within a week of us putting in the claim, so please do think about that option. The weirdest thing is you get NO vehicle report to check before you take it out on hire, you have to take a video of the vehicle and check it yourself. Also, they get you to sign an electronic document that they email you first - so if you don't have a mobile signal be wary. They did print if off for us... In Greek! Other point to note is our booking said fuel was "full to full". We had to pay just over €80 for the fuel that they then refund when you return the vehicle (if it is full). On collection our car was only about 80% full so we had to return it at that. On return they did refund the €80 but if course with exchange rates etc we lost about £5. It was a really stressful experience, but our return was very easy, quick and almost pleasant. Would I use them again - I can't say for definite but wouldn't rule them out completely.