Bord Gáis Energy Reviews

We have been a loyal customer with BordGais energy for gas and electricity. After repeated calls from sales team we booked a gas boiler service from BordGais energy to try instead of our regular guy due to various reasons. The service engineer came, opened the boiler panel, took pictures and said it was broken and should be replaced. When I asked if he could repair it, he said he only services the equipment and won't be repairing or installing and that we should contact localheroes.ie to book a replacement. This was on a saturday afternoon, we didn't have hot water or heater for 2 days and our regular guy was able to come and fix it on Monday. When we informed customer care to complain, they told us that we will be charged the call out fee anyway and we should have noted the terms and conditions properly before booking. We were very disappointed with the service and wanted to warn others to get a second opinion before deciding to replace.

I had a guy out servicing the boiler, when he advised there was a gasket he had to change, no indication of additional charges, I then received multiple letters at once threatening to pay it, and they don't reply to any emails. After multiple attempts, Forced to pay for a part that cost €18 but charged my €52.69

My gas boiler broke down and needs replacing. I contacted Bord Gais to have a new boiler supplied and fitted. I was texted and emailed to say one of their localheroes would be in contact to arrange a survey. Have now received a text and email telling me that no one is available. However when I was getting my boiler serviced they had no problem sending an engineer from Clonmel to Cork to do it. Can't believe a company of this size can't provide a boiler replacement service. Will be moving my gas and electricity accounts to another company when my contract expires.

Great way to see a show, food, hospitality and seats were all of a high standard. Hard to go back to the old way of going to the theatre.

It has been a very positive experience whenever I have had to contact Bord Gáis Customer Service Representatives. Thank you Seán, Denise and another lady whose name I have forgotten.

We had an engineer come out to service our boiler. He was very thorough and spotted some small issues that he resolved easily. The service was well priced, and even though our boiler is quite old, covers labour for the coming year if anything goes wrong.

I rang inquiring how to change from Electric Ireland (PAYG) to Bord Gais billpay. The girl (KIM) was extremely patient and knowledgeable

I'm pretty happy with this energy provider. I have both gas and electricity with them, so I can take advantage of dual fuel discounts. I also have a smart meter, which helps me a lot keeping an eye on consumption. Unfortunately the report about electricity consumption on the website won't let users export data in an Excel format, which is too bad and the reason why I'm giving 4 stars out of 5

It was easy to make the appointment, the technician arrived when planned, did what he had to do while I got back to work, called to me he was done and explained what he did. All done very well.

Great service on our gas boiler by bord gais. Easy to book and enginner arrived on time. The price and warranty offered was very good.

Arrived on time. Everything was explained in simple terms . Very efficient

Great efficiency and super convenient

Excellent service Quick and efficient Engineer was prompt and worked quietly but effectively

Use Bord Gais for annual boiler service. Able to book using their app. Service Techs are very good and price is fair.

just a good company to deal with

95 minute wait to try to open an account yesterday, after a initial 40min wait I got through to someone who took my details and asked me to wait while they got my information. A further 45minute wait and another rep asked for my name, number etc (started the process again). Asked if he could ring the next day. No call received, said I would try again myself against my better judgement, waited a further 15mins for the call to answer, when they did they just hung up. Nearly two hours trying to open an account which obviously wont be doing now

This review was going to be one start with how things were going, but thanks to the amazing work of the agent I just finished dealing with Mario, the matter has been fixed. However as stated at the start of this review this was about to be one star. I spent the last 2 and a half hours on the phone trying to rectify a problem I noticed after I set up my first account. This was after spending one week trying to set up my account in the first place. I had given my information correctly and when I got my bill the address was wrong and so the gas number. I called and was told to email which I did. I got my response and was asked to call the office. First agent I spoke to gave me the run around and was trying to get me to find “correct” information even though all information I provided was from a bill they issued. After spending 1 hour on the phone I was cut off. I called back and got through to Mario who was a fantastic agent to deal with. He is an asset to the job and knows how to deal with the public and went above and beyond to fix this issue. I am expecting a call from a supervisor or manager in the coming days, I will update then. Just want to say thank you to Mario again and make it clear that this review was very close to being a one start and a call to the relative body that regulates and monitors the gas and electric companies.

Great workers

I strongly advise loyal customers of An Bord Gais for Electricity to close their account a.s.a.p. That are only offering a miserable 24% for Loyal customers. You will get at least 33% discount from other suppliers as a new customer.