Bord Gáis Energy Reviews

Paid huge activation fee and the engineer did not show up. The engineer says that he has been provided with the wrong number by Bord Gais. Bord Gais also never notified me of the appointment, refused to handle my complaint and refused to send me a deadlock letter. The customer service is extremely rude and unprofessional.

Always been happy with the service

So easy to renew, and a great offer.

Renewal was super easy and discount was better than other plans. Great service and rates for renewing. Really looking after their existing customers.

An absolutely fantastic level of customer service, they excel at what they do.

Reserved tickets for an event with lunch and drinks included.

Booked a service,guy arrived on the day and time,gave me a call 10 minutes before he arrived,did the job cleaned up and left,no interruption to the day,excellent,thanks Greg? Ray

Very good service

Very easy company to deal with everything explained greatly

Very easy to get a boiler service appointment they were prompt and the service was carried out by a very friendly and polite man who was more than helpful he explained things to me as he found them, very pleased with this service would highly recommend them

Most decent priced electric company in ireland

Easy access to comprehensive usage and cost information. However can be difficult to navigate so I would suggest distilling information down to the actual unit costs including VAT before and after discounts.

Since I joined the smart plan, I saved a lot of money and the online account helped me tracked our energy usage. I can easily submit meter reading and I can see our consumption everyday.

Since moving to bord gais energy I've found the bills and deals they give are the cheapest by far just went into another contract with them because I know they can't be beaten on standards and prices

So easy to renew my contract in 2 minutes from a email sent out , all information very clear and easy to see what I was agreeing too.

Just switched from Bord Gais - They assume everyone has smart meter - poor customer service - No help what so ever with my a/c - Pity - they don't give a crap about their customers - Plus won't listen when asked to create formal complaint when i wanted one open - I received my 2 month bill 18 Dec 2024 for 1 month usage 16 Oct 2024 to 21 Nov 2024 - I entered my Dec meter read on Bord Gais website 21 Dec and no bill was generated - Webchat, I gave another meter read 31 Dec and the agent was unable to generate a bill for me - So now my next billing will be between 20 Feb - 12 Mar (3/4 month bill) NOT IMPRESSED - My previous suppliers could generate a bill no problem when given meter reads - This is the second time this has happened since i joined Bord Gais in June 2024 - I am a first time customer of Bord Gais and have to say disappointed - Another issue, I have to log into my account on ESBN website to see the meter reads, consumption, Bord Gais does not provide that option (can only enter meter read not view previous meter reads) where as other suppliers allows their customers to view consumption on their account online - EDIT - My scheduled billing was Dec - - I don't have a smart meter for insights - - I entered meter read 21 Dec when i got bill 18th Dec as requested , no bill generated - - All your doing is making excuses and pushing it back to the customer - poor form when the customer has done everything expected, but got no bill up to Dec meter read - My meter reads are always higher than previous accurate reads as i want my bills and usage up to date -

I have found the website very easy to navigate, the quick payment link is great as can pay extra weekly to reduce my bill. Found price plan and discount very competitive. Have just renewed for another year

Torture tooooooo long

since joining Bord Gais its been hassle free. The website is clear & easy to navigate around