The expertise of the engineers and the easiness to arrange through bge customer care. Also very affordable for the top service plan. With them years it's the extra that counts
Stay away from this slow acting company. On 1st of July I’ve setup an account online to shift from previous tenant pre-paid electricity supply. And few days later we’ve been cut off the electricity. I’ve called the support on 5th of July we did the whole new setup account, next day I’ve decided to check if everything is fine and lady on the phone didn’t find our account again.. on 9th within 10min I’ve setup account with Yuno and happy days, they immediately take us on board. But on the 23 of July this beautiful BG company decided to setup our account.. 23 days after the initial request.. good luck guys with your speed and customer support specialists. Stay away from them
Very helpful engineer
I was with bord gais as it was the cheapest rate going at the time. I had solar panels installed and my metre started to go backwards. Each time I tried to submit a reading, bord gais would ignore it and send out an estimated bill. I was told I had to submit it to the ESB and it would be updated. They kept ignoring my actual reading, even with the ESB sending them in on my behalf. When my contract was up I was leaving bord gais, contacted the ESB, kept every corresponding messages. After 6 weeks of ringing, emailing and arguing with a different person everything I was told I would get close to €500 back. It took them another month to issue me my money and I demanded a paper receipt. I received my paper receipt today, nearly a year after I closed my account. They have no respect for their customers and send out over estimated bills.
very knowledgeable plumber with good advice, spent a lot of time cleaning the boiler, very happy with the work and communication, will use again.
Easy booking process and great service engineers in Cork
Service engineer was excellent. Value for money was excellent. Top professional service. Highly recommended.
Ease of use ,i just signed up set up my direct debit and completely forget about it , price per unit could be better though so i hope it falls soon , also i switched from Electric ireland who give free electricity all sunday . Board gas only do it for a fraction of the day , considering what it costs Board Gas to supply electricity on a sunday i believe the free hours should be extended
Brilliant service and great value for money
Great service and prices.. easy to use website too.
I WOULD GIVE MINUS 1 IF POSSIBLE This has to be one of the worst company's with the worst customer service I’ve come across in my life! We purchased our home in April and set up our account's for prepay gas and electricity. There was gas arrears of over €500 from previous tenants. After months them arrears were finally cleared. Bord gais continue to take a percentage of my top ups towards debt but have no answer as to how/why I have an email thread and numerous phone calls dating back to April. I’ve provided all information they asked for. I’ve confirmed my account details on several occasions and they continue to send me around in circles. I had to chase them for months for my account to even be fully set up on their side and now I’m wasting more time being given the runaround rather than answering my emails and resolving the issue. They promised me multiple call backs and no calls were received. The customer service representatives have no answers to the questions we ask and answer with "maybe this is why" or "this could be the reason". Every email is answered by a different representative, no continuity. We have been asked to provide our last "bill amount" and "last payment method" even though we have prepay meters. AVOID AT ALL COST
Ease of use and convenient
The main problem is that the contracted prices are not standing as they meant to be,but increased on many occasions for both - electricity and gas supply! All these is very frustrating, especially if for long term and loyal customer like myself. Quite a good service afterall.
Not a customer but former employee, terrible treatment of staff after having to leave. Withholding documents from me causing me huge stress levels when already unwell.
The company service is confusing, manual, and stressful. I have to provide the number of the meters to the company every two months in order for my statement to be correct, and it feels like I'm paying for a service and providing it. I don't see any benefit to the Bord Gais Energy loyalty program. The "discount" on the theatre does not benefit people who are clients; I examined the price of the play without and with Bord Gais, and it is the same.
I love the instant tracking of the electricity usage and how payments can be scheduled to suit customers needs Thank you Bord Gais
Not understanding why there is so much a difference on smart pricing. And also why the level payments are still high for the summer.
If you have a choice go somewhere else even if its bit more expensive. They do not work with you Rang them twice, waisted my time listening answer machine and then when switch to the agent they dropping the line
I’m very happy with Bord gais
I do think you should publish the prize winners. I have entered several competitions but never seethe names of the eventual winners.
Based on analysis of 201 reviews rated 1-2 stars for Bord Gáis Energy
“the Customer service operators have tired their best to help but as there is no direct contact to the complaint team...”
“I have had an outstanding complaint since November 2024”
“Review regarding energy upgrades by Bord Gais OSS -- paid for a Home Energy Assessment (HEA) in April: over €500 for...”
“Received the grant May to BGOSS account, thanks to BG OSS”
“I was due a callback from Bord Gáis on Saturday, 7th June, which never happened”
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Bord Gáis Energy is a prominent energy provider in Ireland, offering a range of services including electricity, gas, and dual fuel plans tailored to meet the needs of residential customers. The company specializes in providing affordable energy solutions, including competitive pricing on electricity and gas tariffs, as well as renewable energy options. Customers can also benefit from various home energy efficiency services, such as boiler replacement and installation, along with solar panel installations and electric vehicle (EV) charger setups. Targeting homeowners and renters seeking reliable energy solutions, Bord Gáis Energy emphasizes customer satisfaction through tailored energy plans and exclusive rewards. The company also offers a smart plan recommendation tool to help customers find the most suitable energy options for their homes. With a commitment to sustainability, Bord Gáis Energy supports the transition to greener energy solutions, making it a suitable choice for environmentally conscious consumers in Ireland.
10 months ago
I have had an outstanding complaint since November 2024. In the 1 year 1 was issued with two very large bills over 1k each time (I live in a 1 bed apartment and work in the office for reference) so th... See more
10 months ago
Bord Gais are the best value supplier I have had experience wit in years.
10 months ago
I am really happy with the level of customer service Bord Gais provides. Also, the Electricity and Gas rates are good!
Bord Gáis Energy receives a mixed response from customers, reflecting both positive experiences and significant frustrations. Many reviewers appreciate the great value for money and commend the customer service, noting that staff are knowledgeable and helpful. The ease of navigating the website and the promptness of service are also highlighted positively. However, a substantial number of complaints focus on unresolved issues, such as outstanding bills and missing accounts, which have left some customers feeling frustrated. Additionally, the automated phone service is criticized for being difficult to navigate, leading to dissatisfaction among users trying to reach support. Overall, while some customers enjoy the benefits and service provided by Bord Gáis, the negative experiences regarding service reliability and communication cannot be overlooked.
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