10 months ago
I have had an outstanding complaint since November 2024. In the 1 year 1 was issued with two very large bills over 1k each time (I live in a 1 bed apartment and work in the office for reference) so th... See more
10 months ago
Bord Gais are the best value supplier I have had experience wit in years.
10 months ago
I am really happy with the level of customer service Bord Gais provides. Also, the Electricity and Gas rates are good!
Automatically given advance notice of discount prices being lost at end of contract. Best offer provided proactively within the online bill system. Extremely easy and convenient to renew and avail of the offer.
Booking a boiler service with Bord Gais is very easy. Their engineers are very professional and pleasant. Would highly recommend Bord Gais Boiler Service.
They Advertised A 150 Euros Discount On New Boilers I Got The Boiler And Kept On Asking For The Discount Got No Response Was Told When I Paid I Would Get The Discount But I Cannot Get It From Them
I asked them to explain how some values displayed on their portal are calculated. I went back and forth 7-10 times, talking to a different person each time. Not one of them addressed my question and gave me a satisfactory answer. They were all very vague, with a couple of links to their knowledge base articles and that was it.
Ease of renewal online. Very good discount offer.
Extremely satisfied with my boiler serviced for the first time with bord gais, communication beforehand was very good, engineer came and worked very hard, he was very informative giving me advice, answered my queries, showed me photo of dirt inside my boiler before flushing it out. Overall he did a great job and was very good at his job.
Engineer always arrives on time. Phones about fifteen minutes before appointment to let me know he is on his way. He is always respectful and professional.
easy and efficient service
The booking process was very easy on the website with lots of appointment options. Very easy process online. Engineer was lovely and very thorough. He even found a gas leak outside the house and had gas networks at the house within 15mins to fix the problem.
I was sent my latest Gas bill to view and as my contract ends next month I was offered a new one which was an attractive offer and so I decided to renew with Bord Gáis again.😊
A much improved website to renew your energy service. Competition is driving these providers to do more to win your business. Bord Gais have done a decent job!
This was my 22nd annual gas boiler service via Bord Gais. Always fully certified, always on time, always professional, always trustworthy.
I normally don't leave many reviews but on this occasion i have. Finally a company that recognises existing customers and gives a decent renewal price. Very happy with it for the next year. Keep it up!
My previous supplier was prepay power and I was forever topping up. BORD GÀIS is very affordable and can also top up online before the bill is due. Very handy
Really good offer for loyalty
No issue with Bord Gais, great to receive paper bill and DD v easy payment option.
Customer service was good. The engineer was on time, pleasant, friendly and worked cleanly.
Our gas boiler was serviced by an engineer from Bord Gais yesterday. He was very thorough, friendly and efficient. I would recommend.
Easy site and everything clear
Very easy to renew
Based on analysis of 201 reviews rated 1-2 stars for Bord Gáis Energy
“the Customer service operators have tired their best to help but as there is no direct contact to the complaint team...”
“I have had an outstanding complaint since November 2024”
“Review regarding energy upgrades by Bord Gais OSS -- paid for a Home Energy Assessment (HEA) in April: over €500 for...”
“Received the grant May to BGOSS account, thanks to BG OSS”
“I was due a callback from Bord Gáis on Saturday, 7th June, which never happened”
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Bord Gáis Energy is a prominent energy provider in Ireland, offering a range of services including electricity, gas, and dual fuel plans tailored to meet the needs of residential customers. The company specializes in providing affordable energy solutions, including competitive pricing on electricity and gas tariffs, as well as renewable energy options. Customers can also benefit from various home energy efficiency services, such as boiler replacement and installation, along with solar panel installations and electric vehicle (EV) charger setups. Targeting homeowners and renters seeking reliable energy solutions, Bord Gáis Energy emphasizes customer satisfaction through tailored energy plans and exclusive rewards. The company also offers a smart plan recommendation tool to help customers find the most suitable energy options for their homes. With a commitment to sustainability, Bord Gáis Energy supports the transition to greener energy solutions, making it a suitable choice for environmentally conscious consumers in Ireland.
Bord Gáis Energy receives a mixed response from customers, reflecting both positive experiences and significant frustrations. Many reviewers appreciate the great value for money and commend the customer service, noting that staff are knowledgeable and helpful. The ease of navigating the website and the promptness of service are also highlighted positively. However, a substantial number of complaints focus on unresolved issues, such as outstanding bills and missing accounts, which have left some customers feeling frustrated. Additionally, the automated phone service is criticized for being difficult to navigate, leading to dissatisfaction among users trying to reach support. Overall, while some customers enjoy the benefits and service provided by Bord Gáis, the negative experiences regarding service reliability and communication cannot be overlooked.
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