8 months ago
Your technician performed excellently, was very knowledgeable and even had a trainee with him who he had coached well.
8 months ago
Reggie was absolutely FANTASTIC! He was very nice, very polite, very knowledgeable and we welcomed him into our home with open arms! He kept me updated on his return from Birmingham and let us know al... See more
Boost mobile is the worst mobile phone company. I would use 2 tin cans and a string before ever consider this fly by night, poor excuse for a cell phone company. Go with literally any other company but them!
Your customer service is horrible. The stores offer very limited services. All they do is sell phones and set your phone up. And most likely it will take you more than one visit to get this done correctly. All other issues are out of their scope. I spent 4 hours today helping my hearing-impaired boyfriend switch service to Mint Mobile. Four phone calls were made. 4 codes were sent that didn't work. I finally got the code to work taking me to the last step of setup. Wouldn't you know it? I was unable to unlock the SIM card. I called for help and was told that he couldn't transfer from Boost for another month. Apparently, the new phone he bought from Boost recently has a promotion on it. This is the reason we can't transfer. It sounds like a made up story to me. I checked on the boost website and looked at his phone listed on there and read the fine print. There was no mention about being locked in on anything. Also, this promotion issue was not mentioned on any of the previous 4 customer service phone calls. Long story short, he is without a phone right now and we don't know for how long. My boyfriend owns a small business and he will lose income from this debacle. Boost Mobile are CROOKS. SHAME ON YOU BOOST MOBILE. Keep raising those prices! We all know Your filthy rich CEO needs help paying for his OVERPRICED groceries and fuel for his private jet.
The customer service with Boost is worse the Cricket, Walmart and Dell put together. At 3:21 PM PST 07/05/2025, I had to call Boost Mobile FOR THE 3RD TIME since I stated to the first agent my new phone freezes, there a lot of other issues, The agent responded, "so are the issues taken care of." I asked if she fixed them and she said no. She was stupid so I asked for a supervisor and all of a sudden they are busy. I called again and a dude who said his name was Wanda spoke very fast and very low. He want my pin number and then repeated it back to me. I now want a new pin number since that shared my private information. Third call that ended at 3:21 PM PST The lady I spoke to saw my account already verified. I mentioned all of the things wrong with my phone and then she said, it looks like you spoke to other agents, did they fix the problem. I asked, would I be calling back a 3rd time if the problem was fixed? I need a supervisor and she said, they are unavailable so now my complaint will be sent to FCC>GOV again since they keep testing me. I will continue to file complaints to FCC.GOV each time I am denied assistance and a supervisor.
i still dont have service withmy new iphone. im calling boost mobile again today to get ny service back up.
You get what you pay for.. VERY, VERY POOR Customer Support. Boost Mobile provides cheat cell phone carrier services because they don't have any customer support infrastructure in their country, and they do not understand the concept of Customer Support from an USA point of view. If a new customer decides to use their own device, if the Boost Mobile SIM card fails, then you not only can't authenticate to the Boost network, you need to borrow a cell phone from a friend or family member to call Boost for support, but Boost can't provide any troubleshooting support without authenticating to their network. If you can't be "authenticated", then they aren't able to provide any tech support. So they got your money, and you end up with no mobile services. What a rip-off! It's not worth it...
Poor coverage at many places
Why does my phone say SOS so often? I have no idea how to fix this and if I call up to get help, then at least an hour is wasted.
Was lied to to make the sell. Was not given the promotion as promised . Very bad company to deal with . Waisted my money and time . Would never go in any of there stores again.
What a transformation Boost has gone through over the past several years! Congratulations on finding that sweet spot! How sweet it is also! Super pleased with the deals you've been dropping, and the innovative financing... I sit here with a the newest top-tier flagship device from Samsung, costing $1200+ retail, that Boost hand delivered to me while I was having tea, for under $10/Month for 3 years.. And I didn't have a trade-in or have to pay a down payment. 😲😳 My credit is atrocious... That's okay, at least my phone isn't. 😁 Thank you, Boost! Your staff seemed really focused on making me happy at every interaction, and I could really tell that they've been trained to foster relationships with us customers and take care of us. Thank you for that as well. It reminds me of vintage mid-90s customer service, the glory days of great customer service. Boost really cleans up nicely, lookin all handsome.
I’ve been a boot customer for over seven years and today I experience the worst customer service ever. I am not sure what the representative and or supervisor was thinking when they were dealing with me, but they need to think about the things they say not just to me but how they deal with other customers. For the month of May 24 to July 3 I have not received an email or text message stating that I was out of data. Therefore, I cannot trust that the representative is telling me that I was out of data without seeing documentation of that. I informed them that I never used my cellular data because I was using Internet that I pay for monthly through an Internet company. When the representative was talking over me and disrespectful and then when she began to talk and I started talking, she wants to point out that she will remain quiet until she’s allowed to speak. Her tone and demeanor was very negative. Then they want to try to charge me $25 for extra data when no one from boost mobile explain that they had a $5.02 gigabyte data and hotspot on the website. I’m very disappointed in this company. I hope going forward they do better at getting out information and showing documentation as to what they’re talking about cause I always make sure I have evidence just in case one person says one thing versus what I have in front of me.
Excellent customer service!!!
Horrible experience. Made two orders for the same kid because I had a phone that was compatible. Neither Sim kit arrived in the mail. Purchased one in the store and two SIM cards. Still cannot activate the phone. Week later purchase a brand new phone. Representative lied saying it would work fine in Mexico but it was only 5gigs. I have no phone for 1 weeks while traveling in Mexico. The store would not even take the phone back.boost only refunded 1 Sim kit because that was the only order number I could find. I'm still waiting for my bank to give me back the 60 act fee and 2 sim cards. Spent $175 for phone and case. Try to return a week later and they will not give me any money back. the stores are franchise owned so they tell you to call customer service and then customer service tells you to go into the store. Complete fraud
My calls drop all the time, my internet is great but boost moblie service im not a happy customer. The account isnt in my name and i dont understand how the cashier done that when i gave my photo id (dl), my email address, in person my ssn, paid for the phone right out so how is my account in someone elses name? Ive called the line rings or the call just drops.
The Speed and Clarity is awesome
Horrible. Called your company 15 times to get quotes, get a phone, get a refund, close account and NONE OF YOUR REPRESENTATIVES DID THE RIGHT THING TO ASSIST ME. AT THIS POINT I WANT MY ORIGINAL REFUND THAT BOOST TOOK OUT ON MAY 23, 2025 IN THE AMOUNT OF $15.14. WE NEVER USED BOOST SERVICE NOR RECEIVED A PHONE FROM BOOST IVE ATTEMPTED TO CANCEL THIS PHONE SERVICE SEVERAL TIMES BUT NO ONE AT BOOST HAS DONE THIS FOR ME. I WAS EVEN ADVISED BY YOUR CS REP ANGELICA TO GO IN PERSON TO RESOLVE THIS MATTER BUT WHEN I SHOWED UP & GAVE MY LEGAL INFO, I WAS TURNED AWAY & TOLD TO RESOLVE IT ONLINE. PLEASE REFUND ME ACCORDINGLY BACK TO MY ORIGINAL CARD. SINCERELY ESPERANZA ORTIZ.
old data that isnt mine is putting me in some family hub and changing my settings and apps unwantily
ive been with yall for a while..an everything has been great..thank you
Had good people that helped
Service and customer support is awful
Helpful experience however over phone and in store customer service could be alot better service.
Based on analysis of 148 reviews rated 1-2 stars for Boost Mobile
“Have not been able to use service because I don’t have a SIM card because my phone doesn’t support a eSIM”
“They cancel your orders without your knowledge and refuse to give back a refund even after multiple calls and supervi...”
“I ordered online and was supposed to be sent a SIM card in 3 to 5 days”
“Upon attempting to set up my account with Total Wireless, I encountered difficulties and had to reach out to customer...”
“Do not do business with them”
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Boost Mobile is a telecommunications company that offers affordable mobile phone plans and devices to consumers in the United States. The company specializes in providing unlimited talk, text, and data plans with no long-term contracts, making it an appealing option for budget-conscious customers and those seeking flexibility in their mobile service. Boost Mobile's pricing structure includes promotional offers, such as a reduced rate for the first three months, followed by a consistent monthly fee. Targeting a diverse customer base, Boost Mobile caters to individuals looking for reliable coverage and accessible pricing. The company also allows users to bring their own devices, enhancing convenience for existing smartphone owners. With a focus on delivering value and a straightforward service experience, Boost Mobile aims to meet the needs of consumers seeking quality mobile connectivity without the complexities of traditional contracts.
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Boost Mobile receives a mix of feedback from its customers, reflecting both positive experiences and significant frustrations. Many reviewers praise the service quality and pricing, highlighting great customer support and friendly, knowledgeable staff. Positive sentiments often mention the ease of switching to Boost and satisfaction with the deals offered. However, numerous complaints arise regarding customer service, particularly the frustrating automated help system that leaves customers feeling unsupported. Delays in order processing and issues with phone functionality also contribute to dissatisfaction, with some customers experiencing canceled orders and billing discrepancies. Overall, while Boost Mobile has a solid base of satisfied customers, the recurring issues with service and support cannot be overlooked.
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