Cheryl

Jul 3, 2025

Poor Customer Service

I’ve been a boot customer for over seven years and today I experience the worst customer service ever. I am not sure what the representative and or supervisor was thinking when they were dealing with me, but they need to think about the things they say not just to me but how they deal with other customers. For the month of May 24 to July 3 I have not received an email or text message stating that I was out of data. Therefore, I cannot trust that the representative is telling me that I was out of data without seeing documentation of that. I informed them that I never used my cellular data because I was using Internet that I pay for monthly through an Internet company. When the representative was talking over me and disrespectful and then when she began to talk and I started talking, she wants to point out that she will remain quiet until she’s allowed to speak. Her tone and demeanor was very negative. Then they want to try to charge me $25 for extra data when no one from boost mobile explain that they had a $5.02 gigabyte data and hotspot on the website. I’m very disappointed in this company. I hope going forward they do better at getting out information and showing documentation as to what they’re talking about cause I always make sure I have evidence just in case one person says one thing versus what I have in front of me.