8 months ago
Your technician performed excellently, was very knowledgeable and even had a trainee with him who he had coached well.
8 months ago
Reggie was absolutely FANTASTIC! He was very nice, very polite, very knowledgeable and we welcomed him into our home with open arms! He kept me updated on his return from Birmingham and let us know al... See more
I'm new to Boost Mobile. I'm relieved that I switched over to Boost Mobile. For the fixed monthly payment, I'm pleased with the service that I will get each month. I have referred friends and family to Boost Mobile. Thank you for the good service. A happy customer Bedford OH
Fantastic. Keep up the good job.
Everything has been great - trying out the new network with native Boost. But please add eSIM for Pixel devices!!!
I like the fact that i can reach someone at anytime if there is an issue. At one point I was going to switch companies to save money. Which over time does add up, but i discovered i could not get customer service anytime i needed. So I am continuing to stick with who i know. Also over the years service has gotten better live having easier payment methods.
Well, everything so far is good.The price is right so I love it
Quick handling of accounts, price as advertised without 'additional' charges.
I’m a new customer
Reliable customer services Great communication
Unfortunately I was unable to receive important calls and had minimum reception.
Your signup process needs significant work and your support staff need more training. Trying to get my old number transferred to your service was a nightmare. I had a really hard time getting him to understand what I was trying to do. Even when he conferenced in the AT&T support person he argued with that person about AT&T practices even though she was clearly explaining the exact same thing I had already told him.
Signal is very weak and many times out completely. It seems to be constantly getting worse. I was without service for over 2 weeks
Boost needs to learn to treat customers like family. A lot of customers are older like me and need to be treated with patience. I'm in my early 80s and need to be helped more.
Experiencing issues with trying to order a replacement phone for one of the lines on the plan. A ticket was created but the waiting for the issue to be resolved is frustrating
Faulty charger. It did not work upon arrival.
Cut my phone bill in half, 145 for 2 phones at ATT was to much for 2 seniors.
Technicians were great. Helpful and professional.
your company stinks.
I found a special on Boostmobile.com (buy a new phone, pay for it in full to get 12 months of free phone service). I purchased a new Samsung S25+ on the website. After selecting a phone, they ask if you want insurance or not, they ask you to pick a phone plan and you are required to pay for everything in full to get the 12 months of service for free. (Actually, you pick the lowest service plan at $25/mo and they are supposed to give you a monthly credit of $25 to reduce your payment $0.) Well...MY VERY FIRST PAYMENT I'M BILLED BY BOOST. After spending almost $1,100 in full for the phone...the first month they bill me for a month of service. I used the chat service and "Eunice" tells me that I didn't pick the $25/mo plan. (You literally can't buy the phone WITHOUT PICKING A PLAN.) I KNOW THAT I PICKED THE UNLIMITED $25/mo plan! This person kept insisting that I never selected a new plan. They told me this because they DO NOT OFFER REFUNDS AT ALL (and this error on their part would have resulted in a refund) I asked for corporate's contact info and she lies and says she doesn't know it. Lol. I pushed further for the info and she gives a general email address. (Not acceptable). I ask for their manager and after 10 MINUTES they connect me with "Miko", Resolution Manager who immediately ENDS THE CHAT. I immediately reached out on the chat again and I get "Salma" who WON'T CONNECT ME TO MIKO. Salma did offer to help, but basically said that I would need to call back 2-5 days before my August 3rd billing date to have customer service generate the $25 credit. Whaaaat?!?! This should have all been handled on my purchase date! Salma also ended the chat abruptly. These reps do not care and offer very poor service to their customers. NONE OF THIS CRAP WAS EXPLAINED UPON PURCHASE. WHY WOULD I NEED TO REACH OUT TO CUSTOMER SERVICE AGAIN IN ANOTHER 30 DAYS TO ASSURE THAT I RECEIVE A BILL CREDIT?!?! ISN'T THAT WHY I'M CHATTING WITH YOU? TO CORRECT IT?!? **Edited to add that asking someone to contact the live "chat" (the very service that you're complaining about) to resolve an issue is ridiculous and shows that these are "bot" responses and not a real Boost rep responding. Ughhh...
Customer service is great. Website is easy to navigate.
Great customer support in getting my phone service charged from another carrier. The Boost service is just as good as my other carrier for a fraction of the cost. Wish I had charged sooner
Based on analysis of 148 reviews rated 1-2 stars for Boost Mobile
“Have not been able to use service because I don’t have a SIM card because my phone doesn’t support a eSIM”
“They cancel your orders without your knowledge and refuse to give back a refund even after multiple calls and supervi...”
“I ordered online and was supposed to be sent a SIM card in 3 to 5 days”
“Upon attempting to set up my account with Total Wireless, I encountered difficulties and had to reach out to customer...”
“Do not do business with them”
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Boost Mobile is a telecommunications company that offers affordable mobile phone plans and devices to consumers in the United States. The company specializes in providing unlimited talk, text, and data plans with no long-term contracts, making it an appealing option for budget-conscious customers and those seeking flexibility in their mobile service. Boost Mobile's pricing structure includes promotional offers, such as a reduced rate for the first three months, followed by a consistent monthly fee. Targeting a diverse customer base, Boost Mobile caters to individuals looking for reliable coverage and accessible pricing. The company also allows users to bring their own devices, enhancing convenience for existing smartphone owners. With a focus on delivering value and a straightforward service experience, Boost Mobile aims to meet the needs of consumers seeking quality mobile connectivity without the complexities of traditional contracts.
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Boost Mobile receives a mix of feedback from its customers, reflecting both positive experiences and significant frustrations. Many reviewers praise the service quality and pricing, highlighting great customer support and friendly, knowledgeable staff. Positive sentiments often mention the ease of switching to Boost and satisfaction with the deals offered. However, numerous complaints arise regarding customer service, particularly the frustrating automated help system that leaves customers feeling unsupported. Delays in order processing and issues with phone functionality also contribute to dissatisfaction, with some customers experiencing canceled orders and billing discrepancies. Overall, while Boost Mobile has a solid base of satisfied customers, the recurring issues with service and support cannot be overlooked.
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