Best Price Travel Reviews

Very friendly, who would not be when they advertise false prices. What’s worse they try to suggest that the airline has run out of seats at that price. Well why are you continually advertising at that price. That’s complete false advertising because quite simply the seats don’t exist. I’ve logged on again to book it at the price of 1757 and it’s still advertised at that price even though Harry said emirates have run out. Crooks, avoid

Ruby was amazing in her prompt responses where I got all the help and assistance required Really thankful to her for all the hard work she had done it for me Definitely recommend best price travel and Ruby to everyone

These guys are scammers. We bought a flexible ticket which was meant to let us change the date but these guys instead want to charge us $800 to simply change the date when I can literally buy a new ticket with the same price. Customer service stopped contacting us after as well.

I’m giving this a 2 star because in the end my flight went ahead after being cancelled the first time without consent. In reference to the Qantas post below, my payment was cancelled, they asked for me to transfer and take a screen shot of the transaction and send an email with ticket saying this is non flexi and t&c - seemed odd. A week later I looked up reviews and noticed 1 or 5 star reviews and people being scammed . Called Qantas and found out my flight had been cancelled the next day. So i cancelled my bank accounts, changed passwords to my accounts + reported it. I called them on a Monday around 6pm aest and they answered. I asked what happened to my flight and pretty much said they were scammers- website seems like a fake address and they’re answering past closed hours, they’ve got some bank details and personal .. so seemed like they weren’t locals as such . They said they’ll look into it and call + email me when the tickets are booked (roughly a week out from leaving) + by the end of the call said they weren’t scammers. No call or email for a couple of hours , so followed it up again and they sent a ticket with booking details and I felt relieved . I had to check my booking multiple times per day to see if it was still there . It was super stressful at times , but there is hope to fly . Just do your research on the scams to back yourself and try not to fly with this airline . Please don’t send your bank details and also keep in mind banks can’t get your back money if it’s sent by transfer - they’re clever. I didn’t have any difficulties calling, they were fairly friendly despite my very firm approach. I also followed my email up with emails saying I’m not paying more and it’s on them to sort out the differences (my original ticket to Japan was $1800.). Good luck.

I like his Services, they are very HELPFUL

Miley gave me the best service and she seems very professional. Thanks for the service.

Ruby was my travel agent whom I booked the flights with. She made sure that everything goes smooth from the flights to answering any questions that I had along the booking process as I was bit anxious for the my grandparents travelling for the very first time. Ruby helped me along the way and provided with the best service.

I have a really great experience with this team! Thank you Ruby for the smooth transaction. I will recommend this people. More clients to come!Thanks!

Hello madam I got a good experience. She helps me a lot in ticket booking. She talks to me very politely and all credit goes to Ruby. Thanks a lot

Terrible site, which I actually don’t believe are in Australia at all. They made a mistake with booking, they spelt our surname incorrect. They want us to pay for the change. To and fro with emails we felt powerless. The terms and conditions state $50aud for any changes, and yet they are making us pay $140, and keep saying she has given us a discounted rate it would normally be over $200. Amy keeps writing 140 $ and this is why I believe they are not even an Australian company in Sydney as it states in website. Terrible that we have to pay and way above what is stated in Terms and Conditona of the booking.

I had the worst experience with best price travel and will never book through them. I’d give them zero stars if could. I booked my flights through them and had to cancel due to emergency reasons. I filed for refund and cancellation. Cancellation was done and I was told that refund will take up to 12-14 weeks. I filed for refund on 4th November 2024 and the 17 th week is starting since I filed for refund. I call their customer care ; they redirect me to Jenny who I have written emails to and never got a reply back. I wonder what I need to do to get my money back. I am feeling helpless, frustrated and worried.

Steve showed genuine interest in our travels and offered helpful tips and advice. We appreciated your enthusiasm! Well done.

I had a wonderful experience thanks to Ruby, who helped me with my tickets. She was incredibly kind, patient, and efficient, making the whole process so easy. Her excellent customer service really stood out, and I truly appreciate her assistance. Thank you, Ruby!

I dont know if the positive reviews in there are for the BestPriceTravel.com or BestPriceTravel.com.au as they both are from opposite poles in terms of service and most people booking from AU website having the similar bad experiences as I am now having. I booked the ticket, no confirmation or nothing, luckily I still opened my booking page that has the booking confirmation, otherwise I wouldnt be having any information to check with them either to prove that I paid the money to your company for my ticket. Since they did not ask me any passport details or option to put any frequent flyer or any airlines member number, nothing about seat choices, or luggage information etc before I put my debit card number, I was apprehensive about this company and started checking the reviews only to find that they scammed many people. If there is a longer duration, they book the flights (upon several calls) and cancel in between making us losers in between. Despite of all that many bad reviews, I dont know why Australian govt do not take any action on these people? Also, be aware that the PNR number given along with your ticket confirmation after paying money is just the old one that is either cancelled or already flown. This means that their software is designed to pick all those that cancelled flight bookings reference or those for the flights that were already flown and allocate to fresh bookings. If scamming is not in their mind, why would they design their software such way? On a flipside, I also have some suspicions that they book tickets from a different travel agent (sub-contracting) and therefore reliant on them providing the confirmation, which would delay the whole process. This could be why a few customers who waited for that long with no fuss must have left positive reviews. So if you don't want any hassles, pay a little extra and book straight from airline websites. There is a reason why they charge a little extra. So make your choices people. I have a feeling that I have been scammed for now but fingers crossed.

🚨Scammers 🚨 I booked my parents ticket with this agency Firstly, they took my money but not confirmed tickets. Before, they booked my mother just showing to me and then cancelled. Then, i contacted them again and again, then they confirmed it again for showing me but i contacted air india and they said it’s voided ticket like cancelled one. I contacted this agency again and they said that it’s on the air india website so you can check it but i contacted again air india team they said again it’s voided. My mother can’t travel on this ticket Now, i have been scammed this agency. Don’t book never with this agency. They just ripping out the money from customers.

Milley went above and beyond to provide me the service I requested. She stayed late to finalise my booking, and has always been an exceptional travel consultant to me everytime I booked my holidays. She is very polite, and sounds funny (but cute) at times which makes the conversation engaging. 5 stars for her service.

I recently booked a return flight from Sydney to Delhi with Best Price Travel. My return flight was scheduled for 5th January, but I requested to change it to 12th January. The travel agent informed me that I needed to pay $150 to make my ticket flexible, which I did. However, after paying, I was quoted an additional $870 to change the flight date from 5th January to 13th January. Out of frustration, I contacted Air India directly to verify the pricing. To my surprise, Air India made the same change for only $324. They also confirmed that my ticket was never converted to a flexible one - it remained non-flexible. This experience was extremely disappointing. I was charged $150 under false pretenses, and then quoted $870, which was about $550 more than what Air India charged me directly. It felt like a complete rip-off. I will never use Best Price Travel again and do not recommend them to anyone. Avoid them if you value transparency and fair pricing.

RUBY was a great consultant to communicate at the first point of contact and she took the ownership straight away and understood my requirements of booking as it was bit complicated stopover. She brought tge best option for me according to ky requirements. She is very enthusiastic in dealing. Amazing work Ruby! Keep it up!!!!!

I used this company to purchase travel tickets. I bought my flight tickets online but did not receive an immediate email as is normal practice. I felt that I had been scammed. After numerous emails back and forth and promises of immediate action, all correspondence stopped after 5 days and I was left $1800 out of pocket without my tickets. Then, out of the blue, I was sent a different booking reference number and itinerary. I then checked with the airline and my tickets were there. It was a very stressful experience for me.

"Ruby provided an exceptional customer service experience, consistently prioritizing customer satisfaction and tailor-making deals to meet their unique needs. Her dedication and perseverance in achieving her goals are truly commendable. Great job, Ruby! Your outstanding work hasn't gone unnoticed."