Best Price Travel
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A Terrible Travel Agency
DO NOT USE THIS TRAVEL AGENCY TO BOOK ANY TRAVEL TICKETS. Our experience from start to finish was a complete disaster. After booking, we received a reference number but did not get our e-tickets for over a week. I had to chase them repeatedly through calls and emails just to get a response. Eventually, we were sent tickets, but when I checked directly with the airline a week later, the booking had been cancelled by the agency. I contacted the airline who confirmed this and told me to reach out to the agency. When I did, they refused to take responsibility, blaming the airline and claiming that a new booking reference would be issued “by the end of the day.” That never happened unless I kept calling them multiple times. Their customer service is extremely unprofessional. Most of the time, they don’t introduce themselves on the call, you have to ask for names. The only helpful staff member I encountered was Ruby, who finally emailed our tickets. It also feels deceptive that the agency when you Google shows that it's an office in Sdyney, however, it's managed offshore with Indians using Western-sounding names to appear local or trustworthy. It honestly seems like they’re taking customer money, issuing temporary or fake bookings, and cancelling them quietly later. I can only hope that the latest tickets we received are valid and that I won’t have to go through this mess again. My advice: NEVER book with this agency. Check reviews thoroughly before making any future travel plans. This has been a frustrating and stressful experience that I would not wish on anyone.