auto car Reviews

Booked a five day one way rental for 450 euros from Athens to Preveza. Asked for a fairly new car. Was given a 77000km 4 year old Citroen C3 in such bad condition that it was possible to feel the loose suspension and steering assembly while driving and even with my bare hands when placed on the road wheel. There is absolutely no chance this car would have passed the Greek annual safety test. Almost lost control several times as result of this defective suspension on bumpy roads.

Worst experience I ever had with a rented car. I rented a car for some days in Santorini and when I dropped it at the AutoUnion office a damage was noticed by the staff (some scrapes in the left rear bump). I am sure that this damage has not been caused by myself or the other driver - by the way I understand it is something I cannot prove. AutoUnion charged me 194 euros for this damage and stated that the voucher company would have been able to refund me - which according to the contract was obviously not true and likely said to keep me quiet, pay and and leave the office. The attitude that the staff showed was rude, sneaky and unprofessional.

I got a parking tickets in Athens, which I of course paid for, but because the car want registered correctly (according to the police), the license plates were taken (as is common for parking fines in Greece, to get transgressors to pay up). The rental company laid the blame for this at my feet, and demanded €300 for the cost of sending a courier to Athens to pick up the license plates. When I naturally refused, I hadn't registered the car incorrectly after all, Ionna started shouting at me, threatening me with lawyers, police, and that I would be barred from leaving Greece. I offered €150 instead, but was still rejected. I talked to my lawyers too, y bank, and my insurance company, which all said I should stand by ground, as the Greek police backed me up. When I came back to hand in the car, they didn't demand that I pay, maybe they had talked to their lawyers too? I'm almost upset to still be giving one star, the treatment I got, and the emotional stress I went through, warrants -5 stars. I'd rather eat glass than come back. Oh right, and they didn't give us the car we booked, but one that used much more fuel.

I rented a car in the name of my fiancee for our 21 days Turkey trip last august. Weeks prior to our trip I called their Istanbul office 2 times to make sure that we didn’t need any international driver's license to claim the car. The response was that If we have an EU driver's license -which we own- we don’t have to provide also an international driver's license to claim the car according to Turkish law. When we landed in Istanbul, we called them to take us to their office which is situated within a 15 min car ride distance from the Istanbul airport. They told us that they will be there in 5 minutes. After about 20 minutes they were nowhere to be seen. I called them to make sure that they were on their way and they told me again that they were about to arrive. Long story short, they made us wait 40 minutes in the car park with our luggage and gave us no explanation. When we arrived at their office, we were informed that: even though it is not mandatory to provide an international driver's license for those who have an EU one, according to their company policy we had to provide also an international one to claim the car. Such a thing was not mentioned in any part of our contract (we rent the car through discovercars.com) and I was assured that international driver’s license wasn’t needed to drive in Turkey during our 2 phone calls. When I asked if I can rent a new car with them using my Turkish driver's license (I am Turkish, my fiancee is Italian), I was informed that there were not any cars left to rent. Which was very strange given that the car we rented months ago should have been available at that moment. In the end, we had to turn back to the airport and rent another car with our EU driver's license, on the spot. It was a lot quicker and we got a better car for the same price. Never again with Auto union. Türkçe: Geçen ağustos ayında 21 günlük Türkiye gezimiz için nişanlım adına araba kiraladım. Yolculuğumuzdan haftalar önce, arabayı almak için herhangi bir uluslararası ehliyete ihtiyacımız olmadığından emin olmak için İstanbul ofislerini 2 kez aradım. 2 seferde de eğer bir AB ehliyetimiz var ise Türkiye’de araba kiralamak için uluslararası ehliyetin gerekmediği yanıtını aldım. İstanbul'a indiğimizde, bizi İstanbul havalimanına 15 dakika mesafedeki ofislerine götürmeleri için aradık. Bize 5 dakikaya geleceklerini söylediler. Aradan 20 dakika geçmesine rağmen gelen kimse yoktu. Tekrar aradığımda gelmek üzere olduklarını söylediler. Uzun lafın kısası, bagajımızla bizi otoparkta 40 dakika beklettiler ve hiçbir açıklama yapmadılar. Ofislerine vardığımızda bize uluslarası ehliyetimiz olmadığı için arabayı vermeyi reddettiler. Gerekçe olarak ise; her ne kadar AB ehliyetine sahip olanlar için uluslararası bir ehliyet sağlamak zorunlu olmasa da, şirket politikalarına göre arabayı almak için uluslararası bir ehliyet de vermemiz gerektiği iddia ettiler. Sözleşmemizin hiçbir bölümünde böyle bir şeyden yazmıyor (arabayı Discovercars.com üzerinden kiraladık) ve 2 telefon görüşmemiz sırasında da Türkiye'de araç kullanmak için uluslararası ehliyete gerek olmadığı konusunda bana güvence verilmişti. Onlardan Türk ehliyetimle (ben Türküm, nişanlım İtalyan) yeni araç kiralayıp kiralayamayacağımı sorduğumda, kiralanacak araç kalmadığı söylendi. Aylar önce kiraladığımız arabanın o anda müsait olmaması çok garipti. Sonunda havaalanına geri dönmek zorunda kaldık ve AB ehliyetimizle sorunsuz bir biçimde başka bir şirketten araba kiraladık. Süreç çok daha hızlı ve pratik ilerledi ve aynı fiyata daha iyi bir araba aldık. Auto union’ı asla bir daha tercih etmem.

Sono appena rientrato da Skiathos e vi racconto la mia brutta esperienza. Arrivo la notte verso le 10,00 e ritiro la mia PANDA che pensavo fosse seminuova, invece mi ritrovo un "catorcio" con 400.000 km (???) completamente "graffiato", a cui prima della consegna fanno un video dettagliato per documentarne le condizioni, ma forse era meglio farlo delle parti integre così avrebbero risparmiato tempo: una macchina del genere da noi sarebbe già stata rottamata da anni. Mi accorgo subito che è una macchina inadeguata, fa fatica a salire per le strade di Skiathos Città (parlo di quelle asfaltate), che sono particolarmente ripide ... e non parliamo di quelle sterrate ... un vero disastro, non si può dare una macchina del genere ad un Cliente conoscendo la struttura e tipologia delle strade ... è anche pericoloso per l'incolumità personale ... comunque vado in giro, ma seguendo il mio navigatore google sbaglio strada ed imbocco un sentiero da trekking in discesa (segnalato solo dopo alcuni mt.!!!), dove però non riesco a tornare indietro ma solo avanti, finché è impossibile proseguire (esperienza terribile e pericolosa) ... chiamo per essere prelevato e recuperare il mezzo, e alla fine di tutto mi addebitano 500€ quando secondo me con 100€ avrebbero fatto tutto, forse 200€: sicuramente se avessi versato 700€ di franchigia, si sarebbero tenuti tutto. Ma non è finita ... mi sostituiscono la macchina con un Suzuky Jimny 4x4 che almeno riesce a salire per le strade si Skiathos ... però inguardabile: completamente arrugginito, con la spia del motore accesa, con il volante talmente usurato che si appiccicavano tutte le mani, uno schifo !!! ... in più senza benzina. Mi hanno chiesto un upgrating di 120€ ed un ulteriore franchigia di 500€ che fortunatamente non ho pagato perché non funzionava la carta di credito: sicuramente mi avrebbero contestato qualcosa per tenersi anche quelli. Mi fermo qua solo perché la recensione è già troppo lunga ...

Conosciuti anche come CCL Creator Cars and Living. Più di 40 minuti in aeroporto per trovare una navetta anonima. Mezz'ora di controlli polizieschi da parte di un addetto svogliati al ritiro e alla riconsegna dell'auto. Per due righine del nulla più di 500 euro di addebito. Tornati all'aeroporto in taxi a spese nostre. Sono sicuro che si mettono in tasca i soldi e la macchina la tengono così com'è. Da evitare accuratamente. Peccato non poter dare 0 stelle.

Very unprofesionall and the worst customer service I have ever experienced in my life. I paid higher price in which night service was included but when I arrived office was closed. Even that other companies waited for their customers. Only Auto union was closed. It was very very inconvenient for us as it was very late in the night. There was no busses to the city and it was hard to catch the taxi to our hotel. It is not all. Company's employee assured me that my car will wait for me the next day in the morning. I would like to underline that It was not easy for us to come back to the airport the next day as our hotel was far away from the airport and it took us some time and money to come back to the airport next day. Anyway we came for the airport on 10.30 am but the 'AutoUnion" office was closed ! And the employee keep sending me message about new and more late time of his arrival. I do not recommend this company!

Very bad experience with AutoUnion. Heb een kleine toyota gehuurd voor een week. Kreeg de melding dat ik voorzichtig met de koppeling om moest gaan. Met het rijden merkte ik al snel dat er iets niet helemaal goed was. Er zat geen acceleratie in de versnellingen. Met het oprijden van een berg kwamen we vast te staan. Waar ik vervolgens van beschuldigd werd dat ik de koppelingsplaten kapot gemaakt zou hebben. Aangezien ik al jaren rij ervaring heb in een 'manual' car zou ik niet weten hoe ik deze kapot zou kunnen hebben gemaakt. Er werd gescholden en zwaar intimiderend gewerkt. En een kosten gepresenteerd voor nieuwe koppelingsplaten (dit terwijl er nog geen reparatie had plaatsgevonden). Aangezien ik me bedreigd voelde en niks meer met AutoUnion te maken wilde hebben, heb ik betaald en ben weggegaan. Heel onbeschoft een intimiderend. Maar ik vermoed dat ze dit vaker doen, dat je opdraait voor kapotte auto's. Komt nog bij dat ze bij de verkoop aangeven dat je overal voor verzekerd bent, maar dan ineens niet meer, valt buiten de verzekeringsvoorwaarden. Of dan heb je zogenaamd de auto kapot gemaakt....

We have rented a car with your company for 5 days in Malta. We have received the car with the tank nearly full, but not completely as was noted on the contract and proven by a picture we had taken. We asked about this when we got the car and they told us we had to return the car with the same fuel level (so also nearly full, but not completely). This what we did, we returned it with the same level of fuel. However when the operator of your company inspected the car, he told us we needed to fill the car until it was completely full. We explained him the situation of how we got the car and he told us that the indicator was broken and that I needed anyway to fill up the car until completely full, otherwise he would charge us the difference. In addition, he told us that if we filled it and the indicator would be higher than on our picture, we would get reimbursed the difference. We did not agree and he told us we had no choice. So in the end, I went and did an extra tank of 10 euros to fill it completely. After this the indicator was clearly above the level we received it, which he agreed with. We then asked how we would be reimbursed as the indicator was clearly not broken and so we had indeed returned the car with more fuel than before. He told us that it would not really be possible, as he would only reimburse us of 2-3 euros, which we did not agree to, but he didn't change his mind and started raising his voice towards us. Due to all this we were late for our flight so we could not continue arguing and left it like this. We told him that because of this incidence we lost trust in your company, to which he responded "No problem, go to other companies and they will rip you off" **chopped his head off with his hand**. We stopped by at the office to tell our story, the lady called the colleague in question, that started screaming towards us so hard we could hear it in the office. He shouted something like "Let them come to me, I'll settle this" (we assume not in a friendly settlement). The lady told us she could not do anything for us as it was not her responsibility, but that we should send a complaint. To us it feels very unfair that we needed to return the car with a tank fuller than we got it, even if we had double proof it was not fully full when we got it. In addition, we were treated in a very unprofessional and unrespectful manner. We were really shocked by the manner we were treated, which the lady in the office could certainly tell from our faces and from the phone call with the operator. Moreover, we lost lots of precious time (more than 30 minutes) (to go and fill the car, the argumentation with the operator before and after,...), due to which we almost missed our flight and needed to run through the airport to get our bags checked in and ourselves on the plane.

Very good experience, cars are perfect. Thanks to Maria who drove us to the airport !

Servizio pessimo abbiamo ritirato L auto e dopo 4 giorni si é accesa la spia motore siamo tornati all autonoleggio per paura di rimanere a piedi oltre ad aver perso tempo per cambiarci l auto ci hanno fatto andare con L auto rotta a rimettere la stessa benizina io trovo che in un caso come questo dove evidente che se L auto si rompe non è colpa mia un minimo di scuse e collaborazione da parte dello staff se non altro per aver perso mezza giornata delle mie ferie sarebbe stato gradito sconsiglio vivamente

We rented a car with the family. After the first day the airconditioning stopt working . They only where able to give a replacement car after 3 days. The replacement car had a red emergency light that showed ‘fuel injection problems’ . Calling the e guy from AutoUnion he said:’oh, the red light that looks like a pump! Just ignore it my friend! Just ignore it!’ The next day this car broke down on the motorway to the airport of Athens!’ AutoUnion just said that I had to call road assist and that they had 24 hours to replace my car. Although I told them that I had the right of a replacement car to get to the airport. They ignored it. NEVER, NEVER EVER rent a car with this obscure rental company

Au moment du retour, l’employé était en retard il est arrivé en sortant du lit avec à peine un bonjour, il était dégoûté de travailler avec une tête d’enterrement. Au moment de partir, il ne m’a même pas dit « au revoir », j’ai du lui signale que la moindre des choses était de dire au revoir au client. Aucun professionnalisme, je ne recommande absolument pas!!!!

Mardi 28 juin2022 loué à autocandia depuis la france Nous devions prendre le véhicule porte 5 à Athène Attente à l'aéroport 1h plus tard personne!! téléphone ont nous dit d'attendre après avoir demandé à plusieurs véhicules qui faisaient la navette nous somme sur la liste d'Auto union 2h de perdues La veille de notre retour , à Corinthe des affaires sur la banquette arrière ont disparues voiture et vitre fermées ? Le lendemain départ pour l'aéroport arrêt de 20mn au Canal de Corinthe nous repartons et j'ai besoin de quelque chose dans le coffre plus de valises!!!? voiture et vitre fermées tout volé, nous avons déposé plainte a Loutrakis, beaucoup de questions Pas un mot du loueur, à l'arrivée mis dans le fourgon à toute vitesse pour l'aéroport, je n'ai aucune contre valeur de ma caution

Rented a car for three weeks in July 2022 from AutoUnion at Nikola Tesla Airport in Belgrade, Serbia, and couldn't be more satisfied. We got the best service ever experienced by a car rental company. We had some questions during our rental, and they answered through WhatApp and on the phone asap every time!

I booked a car in Ayia Napa with AutoUnion via doyouspain. Good price for 5 days, cheapest I could find online or locally. I collected the car from the office in Nissi Ave, the lady was friendly and efficient. I had booked a manual fiat panda but was upgraded to an automatic Suzuki Swift as the panda had been returned with mechanical issues. The Swift was pretty battered and had done over 100k but the staff marked all the damage on the rental agreement and encouraged me to take photos. I declined the extra insurance as I have an annual policy to cover the excess and there was no hard sell from the staff. The rental was booked as full to full fuel however the car only had 1/2 tank but was marked on the agreement as 5/8. I was ready to leave a €600 deposit block on my Barclaycard (as stated on my rental voucher) but was told it was €700 - an extra €100 for the fuel (€100 for 1/2 tank, come on!). This was annoying as it's difficult to know how much to put in to get it back to half full and a cynical person would believe this is done so that you end up putting too much in or forget altogether and just fill it up. Seems to be the norm with autounion from reading other reviews. The fuel should be full to full as per my voucher not 5/8 but actually get 4/8. The air conditioning felt like it needed a re-gas but did cool down eventually. The car was old and in poor condition but adequate for some day trips to various beaches. Before the end of the rental I called at the office to ask about extending. This was done efficiently and at a better rate than taking a new agreement so I accepted and kept the car for a further 3 days. At the end of the rental I took the obligatory photos and the car was picked up from outside our hotel - I appear to have had my deposit released. I would have given 5 stars had the car been newer, in better condition and full of fuel.

A bunch of scammers .. Their website is rather dodgy as they don't display the total price you will actually pay.. They don't mention that you need to block a rather substantial amount as refundable deposit that is if you return the car Be aware!!

Altes, 11jähriges Auto erhalten, nach 10 Tagen machte die Batterie schlapp, kostete uns einen halben Tag mit Garage und Warten, Tankanzeige unzuverlässig: fielt plötzlich von 75% aufs Minimum. Beim Abgeben kassierte AutoUnion für zwei kleine Kratzer an einem alten Auto 320€, offenbar ein einträgliches Zusatzgeschäft bei alten Autos. Wenn AutoUnion dann nur mit Ausschluss des Selbstbehaltes! Für uns ist AutoUnion definitiv gestorben!

BETRUG. AutoUnion in Warschau hat uns die Leihgebühr zwei Mal per Lastschrift eingezogen. Kaum/ extrem schlecht telefonisch oder per Mail erreichbar. Auf Nachfrage arbeiten sie gerade daran. Geld habe ich bis heute nicht mehr gesehen. Bitte beachten beim buchen bei diesem Anbieter.

Genereller Service und vermietetes Auto waren sehr gut. Leider hatten wir einen unverschuldeten Unfall (Auffahrunfall auf unser Auto). Autounion hat trotz eindeutiger Sachlage (Polizeibericht inkl. Unfallverursacher und dessen Versicherung lag vor) einfach die 700 Euro Selbstbeteiligung unserer Kaskoversicherung von uns einbehalten. Weitere schriftliche Anfragen an Autounion mit Bitte um Stellungnahme bzw. Rückzahlung wurden einfach ignoriert und nicht beantwortet.