auto car Reviews

Wir wollten einen Mietwagen buchen über economy bookings. Auto Union lockt mit tiefen Preisen und Gratisannulation. Das ist aber falsch. Sobald wir die Kreditkartennummer angegeben hatten wurde uns der dreifache Preis belastet. Innert 10 Minuten annulierten wir die Buchung. Trotzdem behielten Sie 35 € zurück. Wir buchten danach anderswo und erst noch viel günstiger!

PLEASE DO NOT MAKE THE SAME MISTAKE AS WE DID AND RENT A CAR VIA THIS COMPANY We hired a car via AutoUnion/Scandia Rent in Finland at Rovaniemi airport, what an awful experience we had. It ended up costing us double the amount as they took payments from our credit card when we returned the vehicle in the same condition with a full tank of petrol. The man who works at the kiosk in Rovaniemi Airport was very abrupt and intimidating, when we returned the car we asked him to look around the vehicle to check all is ok but he didn’t seem bothered, now we know the real reason why, he had every intention of charging our credit card with unnecessary costs. Please avoid this company unless you want to be scammed! I have emailed and spoken to both companies and they do not want to take responsibility for their actions. They have taken money from my credit card for non legit reasons, surely this is against the law by doing this, they haven’t even been able to provide sufficient evidence when we have photographic evidence which has been emailed to them, but they simply insist we are wrong and they inform me they have no intentions to refund our money. We have done nothing wrong and yet companies like this get away with ripping off customers. The necessary authorities will be informed of our experience as it has been extremely stressful. I am sure AutoUnion will ask us to email them to enable them to deal with our enquiry, I have already done this and emailed Scandia Rent and they do not want to know. We will be taking further action to try and get our money back, also to help people avoid making the same mistake as we did.

Do not use this company! After you drop off the car and leave, they will not return your deposit. Avoid at all costs. My review is with reference to the Bratislava Airport rental.

Heb via Sunny Cars auto geboekt via Auto Union. Ik kreeg de beschikking over een Toyota Corolla met 4500 km op de teller. Helaas waren de navigatiesystemen allemaal uitgegeven. Achteraf geen enkel probleem omdat het uitgebreide dashboardsysteem gekoppeld kon worden met mijn telefoon. Dat werd door de medewerker ook netjes aangegeven. We zijn prima geholpen, geen gezeur en gedoe aan de balie. Zowel bij uitgave als inname auto. Documenten bijna direct digitaal beschikbaar en afgehandeld.

Great company !

As I write this, I can not believe I'm actually being scammed in the exact same way that other reviewers have outlined below! Before I could see the car, I was forced to sign a document to confirm where a dozen or so dents and scratches already were (I was not able to check and confirm this). The car, when i eventually saw it, was still dirty from the previous renter, and with less than 1/4 tank of fuel. When i dropped the car off (in Krakow Airport) their office was shut, so I was unable to demonstrate that that the car was not damaged in any way by me. 2 weeks after I handed the car back, they have now written to me with a picture of an obscure scratch on the rear door that is nothing to do with me, to confirm that they are taking money from my credit card for the damage. This company is fraudulent and untrustworthy, and you would be very wise to avoid them at all costs. I'm also disgusted that Wizz Air appear to have a partnership with such a firm (I reserved the car while I was booking my flights). PLEASE AVOID.

Macchina ritirata a Casablanca e restituita a Fes. L'agenzia fisica era un'auto in mezzo al parcheggio aeroportuale dotata di computer, stampante e bancomat. La tecnologia utilizzata per rilevare i danni già presenti e alla restituzione è molto avanzata, il tutto viene salvato e mandato come file alla propria email. Idem lo scontrino per restituire l'acconto dell'assicurazione viene mandato per email in tempi brevissimi. Ci siamo trovate molto bene con questa compagnia. Nel mio caso, consiglio di stampare tutti i dettagli della prenotazione nella lingua del paese ospitante. I dipendenti marocchini parlavano solo francese e aver avuto tutta la documentazione in francese mi ha aiutato parecchio.

Pick up time was set at 00:00. Flight was delayed and flight details had been filled when booking the car. Sent a message to notify them about the delay. Once landed went to the desk which was unattended, adter several times trying to get in touch, he picked up the phone and told us the booking has been cancelled since we are late and left us hanging without a car. Lost the €60 deposit. Luckily easyrent Bulgaria sorted us out with a car. Book directly with easyrent Bulgaria do not bother with autoUnion.

Über carjet gebucht und die Vollkasko Versicherung über carjet abgeschlossen. Ankunft bei Autounion, 250€ Vollkaskoversicherung MÜSSTEN wir zahlen, ansonstens würden wir das Fahrzeug nicht bekommen. Plus eine Zuzahlung von 40€ für die Miete. Nach etlicher Diskussionen, wo wir als unfähig betitelt wurden, wurde der Vertrag vom Vermieter storniert. Autounion? Nie wieder

STAY AWAY from AUTOUNION. Ordered my car from AUTOUNION via VIPCARS. VIPCARS is a classic middleman. They want your signature on the dotted line and form of payment. Then they leave you to deal with the actual rental car agency which give you totally different terms and conditions. And you only find out when you pick up the car, so VIPCARS gets to keep your down payment (since you didn't cancel at least 48 hours before). In this this case, AutoUnion threw clauses saying we could not use our car in the Tnazania national parks, and that every excursion would result in a 1000 Euro penalty. Then AutoUnion tries bait and switch, offering you to an alternative car at triple the price.

Horrible experience. We have been robbed by this company. Hired a car in Bratislava branched have been charged 50€euro for fuel that have been filled that morning if they had to fill in 5 € due to the travel from filling station that’s the max. And another 120 € for a scratch that we haven’t done it’s obvious it was done prior to the drive as the dirt is covering it and it is so invisible that we wouldn’t even realise that was there before renting. Also we were required to sign the sheet of damages before we left the airport kiosk to see the car. Never again renting with this company and I would advise everyone to steer clear from them as this extra charges are based on a lie.

Worst car rental company I’ve used … pointed out a scrap virtually invisible so I’d never of noticed it when renting to charge €120 not to mention I filled up on way to airport expecting some fuel will be used few euro etc obviously to be charged nearly €50 absolute scam artists..

No problem, perfect experience. Car a bit old but in perfect condition.

Good experience in the Bosnia branch. Collection and drop-off was easy. The car was almost new and in good condition. I added a scratch to the car and they were very reasonable with the repair fee.

Abbiamo noleggiato un'auto tramite loro e ci hanno fatto avere la macchina da Mag rent (noleggiatore locale a Katowice). Avrvamo pagato assicurazione totale. Abbiamo forato ma in auto non era presente il cric. Abbiamo chiamato l'agenzia la quale ci ha rimpallato a quella di Cracovia. Nessuna delle due se ne assumeva la responsabilità. Dopo 3h ad aspettare un loro dipendente che ci aiutasse (a bordo strada ) abbiamo fermato un automobilista con un auto simile alla nostra il quale ci ha prestato il cric. Da evitare

Finger Weg! Tut euch einen gefallen und mietet euch kein Auto hier! Ich warte seit über 3 Monaten auf die Rückerstattung meiner hinterlegten Kaution.

EXCELLENT ! DEOL WAS AMAZING , STRAIGHT FORWARD , CLEAR AND VERY HELPFUL , GREETED US AT THE AIRPORT AND TO US TO OUR CAR , HAVE ALREADY RECOMMENDED TO MY FRIENDS AND WILL BE USING AGAIN.

Great company, cars are new, with less than 40K kilometers. In excellent condition, very safe and comfortable. we rent Opel Astra with a screen inside, Bluetooth. They release my money from my credit card the next day. I totally recommend them for rent a car in Poland.

I'm extremely satisfied with the service I received in a recent rental. The agent was kind enough at 8 o'clock in the morning to drive us to the bus station so we could catch a bus on time to Berlin. We made it with 10 minutes to spare thanks to his excellent driving.

I would like to give autounion zero stars. They failed to meet me at the airport in barbados and had cancelled my booking as the flight had a delayed arrival. They said they would arrange a car drop at my hotel later on the same day but failed to show. The second day they said they would drop a car but by 1700 there was still no car. Having wasted one and a half days waiting i went with an alternative provider. I wouldnt trust them.