auto car Reviews

We had an absolutely nightmare experience with them in Poznan Poland.Noone was waiting to greet us on the airport.With small child and plenty of luggage at the evening we had to call them and looking for the office by ourself.When finally arrived to the desk all the mess has began.The guy who suppose to deal with us spoke barely any english(luckily for him and us I'm Polish and was able to speak to him).Our contract was a proper mess with plenty of hand writing notes on it.Everything was sweet and nice until we said no to extra charges.We found out that extra insurance we paid in UK it's not valid and we should pay again to him to avoid any reduction from our deposit in case of accident or demage.The amount of deposit he asked us to pay was 150 euros more than we had on our email.He become very annoyed and tried to convince us that's the company's policy.In the meantime we have checked the official website where deposit of 600 not 750 was required.He contacted someone else from the company about our deposit.The guy was very rude and arrogant with no respect to the customer.Guy who was renting us the car wanted to rush everything was frustrated that we wanted to check the state of the car and millage.He said that car was washed today but It looked like just rinsed with cold water.when he got his papers signed he vanished ASAP without explanation how to leave the airport gates. We used car rentals a lot in different countries and never experienced such an unprofessional dodgy company like them Definately AVOID

Auto usurata ma funzionante. Ho acquistato full insurance online, e alla consegna della vettura l'addetto ha confermato che avevamo full insurance come scritto sul voucher. Purtroppo, dopo piccolo danno al paraurti, alla riconsegna mi e' stato fatto un addebito di 250 euro, l'addetto all'aereoporto mi ha confermato che avrei ricevuto il rimborso dall'assicurazione. Dopo aver contattato l'assistenza, mi han detto che in realta' non avevo acquistato la full insurance, quando sul coupon e' chiaramente scritto FWD INCLUDED e anche il loro addetto aveva confermato di averla. In buona sostanza, nessun rimboso. TRUFFA!!! EVITATE

Arrived late due to flight delay, no-one at airport to meet us. Had to find a phone number to call at 11 pm. Booked online for "in airport " collection, it was a shuttle service. Car booked was a fiesta "type", 5 door manual. We got an automatic micra for 4 adults, 3 over 6 ft tall, 2 suitcases 4 small bags. We were to tired to complain and just wanted to travel the hour to our hotel. Funniest bit, taking the car back and the woman at the office saying leave the bags in the car I'll drive you to the airport departures . Tight fit. Stick to paying a bit more for genuine "in airport" car hire companies.There were a few cars in the compound, one was clearly better. Perhaps it was a ploy to upgrade for more money.

We visited Zadar Croatia and Would definitely recommend this service,our flight was delayed for 3 hrs until 2am in the morning and the lad behind the counter was so helpful even when there was a problem with our credit card he lay us pay by debit card.the car was also bigger than expected we got a cord focus which was spotless.staff great and whole experience was brilliant.I will be using again

Hired a 5 passenger car but my friend turned up so now needed a 6 seater, spoke with Surminder at AutoUnion Cyprus Larnica and sorted. Best service I have received and I have rented cars in many countries. Totally recommend it , superb service.

Heraklion Airport Auto Union Buyer Beware - Having recently used this service I would recommend being cautious. We booked through "Zest" and found that there upgraded car purchased was not supplied. It appears that Auto Union do not have the same classification of its vehicles as the referring company. I therefore we paid additional funds but received a smaller car, despite pointing this out when arriving at 12:30 pm (which they charged extra for pick up) and having too make 2 journeys at the small hours of the morning to get the party to the hotel 30 miles a way. No flexibility from the company, did not respond to calls. Staff pleasant but not really interested in resolving the issue. Frankly I would suggest another company. Stephen

Great experience using their service in Cyprus. Even though a little far from the airport and also we got an older version and quite used car than expected, all in all , price was very competitive and great service. No issues once car is returned so happy about that. Could maybe in the future refund for unused fuel.

Used Mykonos Auto Union. Picked up from airport and dropped of at airport low deposit and cheap rental. Staff were so friendly and kind honestly easiest rental company ive ever used.

Der Service klang vielversprechend: Auto wird zum Hotel gebracht und kann am Flughafen abgeholt werden. Am Liefertag kommt das - innen verdreckte - Auto zu spät. Mitnichten kann es am Flughafen (ATH) abgegeben werden, sondern außerhalb - man wird dann mit einem Kleinbus zum Flughafen gefahren. Dort nicht einmal zur Abflughalle, sondern zu einem Parkplatz neben der Ankunft - Service geht anders!

Trustworthy company great prices, not hidden fees.

Waste of time. On start day they told that they don’t have any child seats. Car was booked for 2 weeks!!!!! Had to book with other company on double cost. AVOID!!!!!!!!!

Great service! Got an unexpected upgrade, which turned to save our trip, then extended rental with no issues. Both cars were in very good condition. Will definitely address again when coming back to Cyprus.

No puede ser peor compañía. Jamás me habían hecho esperar 2 horas para coger el coche y 2 horas para entregarlo. Sin recepcion, sin nadie a quien poder llamar. Una vergüenza de coche el que nos han dado. La peor de las compañías. Actualizo información a detallar, puesto que he intentado ir por las mejores formas y habéis incurrido en una estafa. Me han cobrado 65 euros por limpiar un coche,cuando es Rumanía,donde la mayoría de las carreteras de los pueblos son de barro y quité lo máximo posible; no me han devuelto el depósito de 100 euros, cuando devolví el coche con todo lleno; me cobraron 211 euros del alquiler cuando el precio inicial es de 207; no tienen recepción y se presentaron 2 horas y media después ,cuando cualquier compañía tiene una recepción y se coge el coche en el instante. Al igual que se quejan de que fui antes,no se quejaron de que lo entregase hasta 5 horas antes de lo que marqué y me cobraron un día más, etc. No les dejéis la tarjeta de crédito porque os hacen cargos una vez que volvéis a vuestra casa, te cobran por kilometraje cuando en sus condiciones ponía que era ilimitado y se los inventan diciendo que he hecho 5300 km en 9 días, cuando es matemáticamente imposible. Trabajo en una agencia de viajes y sé perfectamente de lo que hablo cuando digo que no sois una compañía de fiar y recurriré a los métodos legales que existen para que compañías como la vuestra dejen de robar.

Voilà déjà plusieurs fois que je loue des voitures à Tanger Accueil et service irréprochable voiture 🚗 correcte Anas qui m’a reçu est très sympa et serviable

Esperienza a dir poco assurda. Premetto che faccio parte di quelle persone che per lavoro viaggiano prendendo centinaia di aerei ogni anno e quindi ho parecchia esperienza con gli autonoleggi. All'aeroporto Chopin di Varsavia la Autounion non ha un stand fisso. L'incaricato viene a consegnare la macchina personalmente all'ora pattuita. Ma cosa succede se l'aereo è in ritardo (il mio volo aveva 1 ora di ritardo) ?! Il solerte autista dell'Autounion decide di andarsene ed io rimango senza macchina. Dal mio punto di vista è la Autounion che ha fatto "NO SHOW" e non io! Per fortuna sono riuscito a noleggiare con un'altra compagnia, ma i soldi dell'Autounion li ho persi!!!! A voi i commenti

The team at Mykonos were superb! The driver who picked us up was friendly and helpful. The lady who checked the paperwork and signed the car over was very happy and full of tips for the island. There was another lad there who loaded our bags into the car while we signed the paperwork. Couldnt fualt them if I tried. Same when we dropped the car off. Smiles all round and the bags were moved from our hire car to the minivan to be taken to the airport. All a very pleasent experience!

Compre un vehículo y a las 3 semanas de tenerlo con problemas y casi 2 meses en el taller....cuando te vende el coche te dice que es una garantía premium y te entra toda la clase de reparación y es una mentira esa garantía es como no tener nada ,pero la gente a la hora de comprar el vehículo el señor Rafael te dice que la super garantía te entra todo excepto desgaste lógico y es mentira ....lo llamas y no te coge el teléfono.....no entiendo cómo gente como el señor Rafael puede dormir tranquilo sabiendo que está engañando a gente.....está demandado y cueste lo que me cueste voy a ir a por todas con este señor, espero que no os pase como Ami que estoy pagando el préstamo del coche y aparte las reparaciones..

Son unos sinvergüenzas se dedican a bajar los kilómetros de los coches doi fe de ello

It was the first time we rented a car with AutoUnion but it was such a good experience that we booked another car with them for our next holiday! They were so friendly and professional, and even upgraded our car! We even changed our holiday a bit on our last day, and they gave us a ride to that place! I definitely recommend this Car rental as I’m very pleased with my experience!

Nous avons réservé une petite voiture à Kalamata en Grèce via DISCOVERCARS avec ALMA CAR HIRE. A l'aéroport de Kalamata deux agents sont venus, mais à notre surprise ils étaient de l'AUTOUNION. Ils étaient un peu en retard, on s'inquiétait un peu. Mais la prise de voiture était rapide, réservoir plein. Le jour de la restitution l'un des deux était très ponctuel, on repartait en France. Encore très rapide, sans problème. C'était notre première expérience avec AUTOUNION.