auto car Reviews

Achtung, Adblue muss selbst nachgefüllt werden. Ich bin zutiefst enttäuscht. Zunächst hat die Abholung des Autos sehr lange gedauert. Anschließend wurde gesagt, dass beim Auto Adblue fehlt und wir „so 2-3 Liter“ nachfüllen sollen. Ich miete jedes Jahr Autos in Ankara oder Antalya - noch nie wurde so eine Unverschämtheit verlangt. Auf Nachfrage beim Vermieter bekommt man nur gesagt, dass das immer so sei und die sich nicht um das nachfüllen des Abdlues kümmern. Das mögen wir bitte selber machen. Der Verantwortliche (Mehmet Yener Sahin) ist sehr unfreundlich und agiert nicht kundenorientiert. Traurig! Komisch ist, dass auch bei einem nicht selbstverschuldeten Unfall eine Selbstbeteiligung von 500€ fällig wird. Wirklich merkwürdig. Ich werde hier nie wieder mieten und dies auch keinem anderen empfehlen. —- Dikkatinize: Adblue (Madeni yagını) kendiniz doldurmaniz gerekmektedir. Derin bir hayal kırıklığına uğradım. Her şeyden önce, arabayı teslim almak uzun sürdü. Daha sonra araçta Adblue (madeni yagı) eksik olduğu ve 2-3 litre doldurmamız gerektiği söylendi bize. Her yıl Ankara veya Antalya'dan araba kiralıyorum - daha önce hiç böyle birşey talep edilmemişti. Şirketin yanıtına göre, bunun hep böyle olduğu ve Adblue (madeni yagı) doldurmakla ilgilenmedikleri söylendi. Bunu kendimiz yapacakmışız. Görevli (Mehmet Yener Sahin) çok kaba ve kesin müşteri odaklı davranmıyor. Çok üzgünüm! Ayrics, Sizin hatanız olmayan bir kaza durumunda bile muafiyet ödemek zorunda olmanız gariptir. Gerçekten garip. Bir daha buradan kiralık araba almayacağım ve kimseye de tavsiye etmem!

I booked through DiscoverCar.com which send me to this AutoUnion in Izmir, Turkey. The salesman withheld my deposit claiming he will need 7 days to refund. He didn't. I have to keep calling him and then get the Police to warn him, before he then say he will issue only an invoice. These 2 companies - AVOID!

Je viens de faire une expérience très désagréable avec l'agence Autounion de Tessaloniki ( Grèce). Suite à un accrochage avec un autre véhicule et rapport de police qui n'établissait pas de responsabilité, l'assurance de l'autre conducteur m' a déclaré responsable et Autounion m'a forcé à payer 446 € sans aucune preuve. Ils m'ont menacé d'appeler la police si je ne payais pas sur le champ. Tres mauvaise attitude de cette société qui fait payer le touriste sur la base d'un rapport de police qui ne dit rien ! Tres injuste ! Attention à ce loueur de voiture.

autoUnion EFAY Rent A CAR JAMAICA!! Be careful never book this!! This compagny does not return your deposit. Been chasing them for 4 weeks and now have to go through AMEX legal to get My money back, so happy I used AMEX but what a hassle!!

A Bratislava ci hanno letteralmente Truffati, Non si sono fatti trovare alla riconsegna Della macchina e ci hanno addebitato 600 euro per danni presunti (dei graffi non fatti da noi). Le macchine sono tutto graffiate e non riparate apposta, per non restituire al cliente la cauzione, fanno le foto e ti addebitano il danno che già esisteva prima. Ecco perché l’ufficio dell’aeroporto lo abbiamo trovato chiuso nonostante avessimo appuntamento. Sono ladri, state lontani da questi Truffatori.

Für einen Aufpreis von 100 € gegenüber dem gebuchten Fahrzeug bekamen wir einen Hyundai Kona für eine Kreta-Rundreise. Nach einer Stunde Fahrtzeit leuchtete die Motorkontrollleuchte. Bei unserem Anruf wurden wir beschwichtigt, dass lediglich vergessen worden sei, die Servicewarnung zurückzusetzen. Jeder, der sich etwas auskennt, weiß, dass das Blödsinn ist. Tatsächlich durften wir den Rest der Rundreise uns mit einem Fahrzeug herumärgern, dass 120 PS haben sollte, aber gefühlt nur die Hälfte hatte und beim Beschleunigen ruckelte. Bei Fahrzeugrückgabe hat das niemanden interessiert. Da wir noch einen Schaden verursacht hatten, wurde uns trotz Vollkasko ohne Selbstbeteiligung eine Rechnung von 250€ präsentiert aufgrund eines schnell erstellten Kostenvoranschlags. Wir sollen uns das von Sunnycars erstatten lassen. Wir werden sehen, ob das klappt.

Een automaat gehuurd op Samos airport. Vervolgens kregen we een auto waarvan de airco niet warm werd, die spiegel bleef haperen en een stuk van het dashboard kapot was. Toen ik een andere auto wilde was er geen andere beschikbaar. De man was onaardig en brutaal. Ik zou dit bedrijf nooit meer boeken!!!!

Location de voiture à Santorin. On récupère le véhicule avec seulement 1/4 du plein. Juste avant le retour on met de l'essence et la jauge ne remonte jamais. On rajoute encore et encore et au final ça passe à la moitié du plein. À l'agence ils ne veulent rien entendre et ont le culot de répondre que si on avait rendu le véhicule avec moins du quart, ils ne vous auraient rien facturé !!

Hele slechte ervaring met dit bedrijf! We hebben een auto met schade toegewezen gekregen. Ook op het busje, waarmee we naar het vliegveld zouden worden gebracht, hebben we een uur gewacht! Met als gevolg dat je stress hebt of je de vlucht optijd gaat halen. Ik zou dit bedrijf niet aanraden. Pas na veel geklaag van klanten heeft het autobedrijf een tweede busje ingezet. Anders stonden we er nu nogsteeds.

Problems can happen. We had a mechanic failure in the middle of Meknes under a very hot Moroccan sun. What is important is the assistance a company will provide to you: after a little struggle to make me understand (I don't speak neither arab nor french), we found a very careful assistance from the employee Yassine from Fes, who reached us and delivered another car to continue our trip. Both the cars were in a decent condition.

AutoUnion Auckland were unprofessional and had hidden costs. They required a 3.9% surcharge on the credit card (undisclosed in our booking paperwork), plus they use a merchant based in the UAE. If your merchant is unaware then they are likely to block, forcing you to pay AutoUnion insurance - this is an issue they are well aware of and again was not disclosed in our booking paperwork. The car also had an unroadworthy tyre, which when I pointed out to them on return, they said I should have found this when we first picked up the car. Another example of lack of professionalism. When I suggested they should refund the extra insurance I paid they said if I wanted to do that then there would be a cost of $1169 for an alleged chip in the windscreen. DO NOT RENT FROM THEM. You will get an old car and end up paying more than if you had hired from a more well known car company.

Ik heb in hurghada geboekt bij autounion. Via carrental.uk. Superslecht! Je denkt een auto te huren met onbeperkt km maar nadat je geboekt hebt blijkt mat hé Max 150km per dag is! Verder adverteren ze met gratis annuleren. Maar ook dat doen ze niet. Ik moet nu bijna de helft betalen na annuleren… misleidende club. Niet bij huren.

A no show at Paphos airport, Cyprus. Couldn't get through on the phone number provided neither could holiday autos who I booked via. Had to hire a another car at the airport and holiday autos haven't refunded the car booked via auto union. Avoid.

Zero fuel in the tank upon collection so worried it wouldn’t even make it to a petrol filling station, you would expect at least a quarter of a tank and bearing in mind you’ve just arrived in the country and not changed any currency yet, brakes were squeaking on route to destination so felt like the front brake pads were worn, got a mechanic to investigate the following day and found the pads were worn to the metal, when calling the company they expected us to drive the 100km back to Tangiers to get the brakes replaced when the car wasn’t fit to be on the road in the first place. We paid the bill with the promise we would be reimbursed when de-hiring but unbelievably the guy from Autounion was arguing the labour cost with the garage over a few Dirhams, they also tried saying the car was our responsibility as we had signed for it!! We signed for receiving the car and agreeing to hire in the condition we can see not for the lack of maintenance we couldn’t see. When returning the car we we’re only partially reimbursed for the pads as he didn’t have the correct money. On the whole this is the second I’ve used them, they are the cheapest but there’s a reason for it, I won’t be using them again will just pay the extra with Avis or Hertz instead of risking my kids lives.

Absolute Betrüger, Fingerweg von diese Autovermietung kassieren im Voraus das Geld und bekommen ihr Auto im Nachhinein nicht wie gesagt, Finger weg von diese Auto Vermieter

Nie wieder!! Nachdem in Belgrad das Fahrzeug zurückgegeben wurde, ist ein minimalster Schaden festgestellt worden. Es wurde das gesamte Bauteil als Schaden einbehalten. 538,-€ für eine 2cm lange Beule ohne Lackschaden, welcher wahrscheinlich nie behoben wird. Netter Nebenverdienst. Kundendienst völlig unfreundlich! Meidet diesen Autovermieter.

DO NOT USE THIS COMPANY! Pay more to go with another hire company, the car didn't have any issues and worked fine. However we were charged 25 dollars a day for insurance for which we did not need. I knew about the 3000 dollar bond which I was happy to have on my card, however when the rep (his name was Josh) saw my age on the passport he told me I needed to go for the second option. When I saw needed he basically forced me stating I had no other option or I couldn't get the car. Which funnily enough meant that I had to pay 25 dollars a day for extra insurance (insurance is already included in the rental price btw) this is also non-refundable. I tried to query one of the staff there on return who told me he would refund me and that Josh was a bully who is known for making you choose the extra insurance as they make commission off of it. I waited for the refund and called to check it was going ahead, I was met with a very aggressive man who made it very clear from the get go I was never getting the money back and how I was in the wrong, saying the fee was again due to the age issue. He even sent me rental agreements outlining the age limit, nothing on the website stated you have to pay the 25 dollar a day option if you are under 25. I have replied with emails but looks like I'm never getting the money back. So the place is basically a scam just pay more for a reputable company that won't scam you!

AutoUnion in Istanbul. What a horrible experience. Firstly, they changed the pickup instructions at the last minute so when we arrived in Istanbul there was nobody waiting at the designated location and we had to make numerous phone calls to their office to get proper directions. Secondly, for some reason they could not get my Mastercard to work properly for the security deposit - it worked everywhere else I went in Turkey - so I had to use another card that charges me higher fees for international transactions. Thirdly, when we returned the car they inspected it and told us everything was good. We had read reviews about people being ripped off over toll fees so we asked to see the transactions but were told it would take 7 days for them to come through. The next day all the big trouble started. They contacted me to say they had found some damage to one of the rear taillights and said I had to pay for it to be repaired. I asked how much and they said 200 Euros plus 26,5 Euros for the tolls. In a second message they said that my deposit was 150 Euros so they would charge me a further 76,5 Euros. I disputed the cost of the part as it seems very high for a light. I also asked for photographic evidence. They sent before and after photos but there wass no way to verify when the before photos were taken as they did not contain the metadata from the camera. They then switched and started using Turkish Lira for the costs. I put faith in their currency conversion and did not notice that they had increased the price by 33%. It wasn't until I was reviewing my credit card statements that I saw what they had done. Now they are saying that they made a mistake in the calculations and are also blaming a faulty keyboard and, in short, are refusing to honour the price they initially told me. I even had a heated conversation with one of their representatives on the phone where he tried to equate it to an item in a shop with 2 price tags on it. He said that I was dishonest if I expected to pay the lower price. At the end of the day, AutoUnion are the dishonest ones. They may admit their mistakes but are totally unwilling to take responsibility for them and live up to their consequences. This company may appear to be cheaper than some of the bigger names in the car rental market but when you factor in their tricky, dishonest practices they turn out to be more expensive and are defintely not worth the stress.

Speaking for Bratislava Airport: Uncomplicated service, low prices and rhe complete deposit was refunded even after returning the car 80 minutes late.

autoUnion Car Rental Susie Fieldhouse Very disappointed with Auto Union New Zealand. The staff member we dealt with was in our view arrogant, a simple question was met with "you are not listening to me, and any issues needed to be taken up with the booking agency" . As for the car... a hybrid Aqua...it broke down after 5 days, and we were told this often happens it will be fine just keep driving it. We refused and were issued with a substitute, ....although the radio didn't work..., was fine, although a bit dubious it would have passed its next warrant. However we were then charged a 25.00 dollar fee for not paying a toll, which was incurred 4 days before we were given the replacement vehicle. We acknowledge things can go wrong, however the communication skills of this particular staff member left a lot to be desired. Having to spend valuable holiday time sorting out these issues, we have concluded, we will not be booking through this company again.