NEVER AGAIN - Do NOT buy an Asus product. They do NOT stand behind their products. I have a laptop with a cracked screen. This (from my experience) is an EXTREMELY rare event - first time EVER for me and I've owned a dozen laptops or more over a period of MORE than 35 years.
When presented with these facts and a REASONABLE solution, they effectively told me to GO POUND SAND. And this was the CEO's office.
CLEARLY all Asus want's is your $$ up front and as soon as warranty runs out... you're done. NO EXCEPTIONS. So, I say... NEVER AGAIN!!
Bought a brand new laptop about six months ago. It was supposed to be super resistant to dust , drops etc.
In six months time 3 keys have popped out and are unfixable.
Called the service and they told be that the guarantee cannot cover it
Great work Asus
Nie polecam – nowy laptop uszkodzony po 2 dniach, brak reakcji i brak możliwości zwrotu
Kupiłem nowy laptop ASUS, który już po 2 dniach przestał działać – system Windows się nie uruchamia, pojawia się tylko niebieski ekran. Oddałem sprzęt do sklepu EURO RTV AGD, gdzie został zakupiony. Niestety, laptop przez 2 tygodnie po prostu leżał na magazynie sklepu.
Od początku zapewniano mnie, że diagnoza potrwa 2-3 tygodnie, ale ten czas już minął, a ja wciąż nie mam żadnej informacji ani sprzętu. Kontakt z serwisem ASUS jest praktycznie zerowy – brak jakichkolwiek aktualizacji.
Poprosiłem sklep o zwrot pieniędzy, ponieważ laptop był wadliwy od samego początku, ale usłyszałem, że wszystko musi przejść przez serwis gwarancyjny i oni „nic nie mogą zrobić”.
Nowy sprzęt, który nie działa i żadnej odpowiedzialności ze strony sklepu ani producenta. Obsługa klienta na bardzo niskim poziomie. To był mój ostatni zakup tej marki – zdecydowanie odradzam.
My experience with Asus customer…there is not help, just money making
My experience with Asus customer service has to be the worse experience I ever had with any other company, they don't care and certainly is zero help. they lost a customer.
Je viens d'acheté un ordinateur portable Vivobook.
Au bout de 2 allumages je me rends compte que la charge ne prend pas. Le service clients me dit de le renvoyer aux ateliers de révisions. Et de faire des photos de l'intérieur du colis avant l'envoi.
L'atelier me dit que tout ça bien. Et que le chargeur que j'ai envoyé n'est pas d'origine ! Alors que j'ai envoyé celui d'origine évidemment ! Malgré mes photos en preuves ils refusent et me demandent d'acheter un nouveau chargeur à 77€! Ce sont des voleurs dans cet atelier de révisions en Tchèquie. Je rage! Je vais donc porter plainte.
ASUS Service in Cyprus & Greece: €2000 Laptop, 12+ Days, 0 Responsibility
I live in Portugal, but I spent a month in Cyprus (Paphos).
During my stay, my ASUS ROG laptop — which I rely on for both work and gaming — suddenly stopped turning on. After a few days of instability, it died completely.
Since the laptop is still under warranty (9 months remaining), ASUS support instructed me to bring it to their official service lab in Larnaca, which handles Cyprus and Greece.
On May 30, I delivered the laptop in person. I was promised the repair would be done within 7 business days.
What actually happened?
• I made over 20 calls to the lab — not one answered
• I received no updates — no email, no call, no message
• I had to travel to the lab 3 separate times, from Paphos — a 2-hour drive each way — just to get basic information
When I finally got there, I was told the motherboard had failed, and that they had ordered a replacement. I reconfirmed my contact details and was told I would get an update the following Tuesday.
That update never came.
By then, more than 12 days had passed, and I was about to fly back to Portugal.
I explained to ASUS that I urgently needed the device for work. Still, no one contacted me.
On the day of my flight, I made a final trip to the lab — desperate.
And then I was told:
❌ The part they ordered was wrong / incompatible
❌ The laptop was still not repaired
❌ I would need to wait even longer — with no ETA
To make things worse, when I came to collect the laptop — on the way to the airport — they made me wait 20 minutes, even after I told them I was in a rush to catch a flight.
I ended up spending well over €100 on taxis and fuel alone — and walked away with zero resolution.
The most frustrating part?
They weren’t even rude. They were just completely indifferent — like this issue didn’t matter at all.
There was no sense of responsibility. No urgency. No effort to help.
ASUS – this isn’t just poor customer service. This is a total failure of responsibility, care, and leadership.
I’m publicly sharing this and asking for a senior ASUS representative to contact me.
I followed every step of your process — and was ignored, delayed, and left with nothing.
Terrible customer support, and terrible customer resources.
I've had an Asus Tuff Games A17 (FA706) for a few years now. Not great, but it hasn't been terrible. The NIC just went out on it and trying to find a replacement has been impossible. I eventually just went to their call customer support, it took almost 20 minutes to give my name and the SN to the customer support rep, she got the letters wrong a couple of times (its loud on their end, so I understand not being able to hear well). The rep then continued to state that I read the number wrong to her, and then later stated that I "obviously cant see the numbers and letters well" and decided it was best to read the numbers and letters for the SN and model number to me (while fumbling through it and saying it wrong twice). She put me on hold for about 10 to 15 min, and came back to tell me that they didn't have any information on the NIC and would send me an email for their 3rd party distributors so I could ask them for the part to the ASUS laptop. She talked over me multiple times to continue saying the same thing she said 3 times while I asked a question that she had not yet answered. She put me on hold again for about 5 to 10 minutes. She sent me an email with the part number and model number for the NIC and told me that I would have to contact their distributors to get the info for the NIC and order a new one. She said something about a review so I asked her what she had said about a review because I couldn't hear her (again, it was loud on her end, sounded like she was in a very large crowded area with a lot of people talking.) She proceeded to repeat everything she told me about the distributors in a very rude manner, and then told me she would send an email for a survey. Now I still need to go to a different company to try and find and purchase a replacement NIC for my ASUS laptop. They couldn't be bothered enough to offer even the means to get a replacement part for their products.
Placed order, per website laptop should ship in 2-3 days, took 3 weeks. Threaten to cancel if order didn't ship after the 3rd week. The order did ship, they then cancelled the order and had Fedex return the computer saying I cancelled the order which I didn't, I threatened to cancel the order. Tried calling to have the order delivered, the computer was in my home state. They said they couldn't change the delivery instructions. I mentioned you already chanced the instruction when you cancelled the delivery. Never got my computer after a month. Will never order from them again.
I bought an ASU’s Vivobook from John Lewis and took it back when it malfunctioned. I am still waiting 2 months later for it to be repaired and sent back to me. They did say it has been repaired and is on its way back to me but today they said they could find nothing wrong with it. They are not forthcoming about a refund.
I purchased an expensive laptop which unfortunately needed repairs. I was told there were issues at the repair site, and it took over three months before the device was even assessed. In the meantime, I had no choice but to purchase a replacement laptop.
When they finally looked at it, they decided the issue wasn’t covered under the warranty I had paid for and asked for additional payment. I'm now at a point where I have to decide whether to take this to small claims court.
Très déçu par mon expérience avec ASUS. J'ai commandé un PC qui n'est jamais arrivé : le transporteur a signé lui-même à ma place et le colis a mystérieusement disparu.
Cela fait maintenant plus d'un mois que je suis en contact avec le service client pour demander un remboursement, mais je n'obtiens que des réponses vagues du type "nous faisons remonter l'information", sans aucune décision concrète ni délai annoncé.
En attendant, je n'ai ni ordinateur ni remboursement.
Je déconseille donc fortement d’acheter directement sur le site ASUS : si tout se passe bien, tant mieux… mais en cas de problème, personne ne semble vraiment se soucier du client ou assumer ses responsabilités.
Une marque qui ne sécurise pas ses livraisons et laisse traîner les litiges aussi longtemps n’est pas digne de confiance.
Was a great laptop....till I opted to use dual monitors. Bought a usb-c hub, but wouldn't work. Contacted Tech. support and was told wouldn't work cause usb-c was a data only port...but then said THEIR usb-c (costing 200-300) would work? How is that possible? If the usb-c is data only and cannot be used as display port, why would that be different with their overly priced hub??? Big scam....back to Dell or HP
I don't recommend to buy ASUS and deal with support
I bought a Zenbook, which wasn’t cheap. After just one year, the hard drive started failing, so they replaced it. However, the old drive wasn’t completely dead, and I wanted my data back. They refused to let me recover it for free. If they did it, they wanted to charge an outrageous fee. When I suggested doing it myself, they started making excuses and tried to charge me even more—despite the fact that the drive is now useless.
Bought a brand new over 2K computer - first time using the brand. It crashed within 2 weeks. Been a nightmare still trying to fix it. My business has suffered. DO NOT BUY
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