Toni Heyrend

Fantastic job

ssmallm problems easy fixes

Penge trukket, men ingen ordrebekræftigelse fået

Terrible customer support, and terrible customer resources.

I've had an Asus Tuff Games A17 (FA706) for a few years now. Not great, but it hasn't been terrible. The NIC just went out on it and trying to find a replacement has been impossible. I eventually just went to their call customer support, it took almost 20 minutes to give my name and the SN to the customer support rep, she got the letters wrong a couple of times (its loud on their end, so I understand not being able to hear well). The rep then continued to state that I read the number wrong to her, and then later stated that I "obviously cant see the numbers and letters well" and decided it was best to read the numbers and letters for the SN and model number to me (while fumbling through it and saying it wrong twice). She put me on hold for about 10 to 15 min, and came back to tell me that they didn't have any information on the NIC and would send me an email for their 3rd party distributors so I could ask them for the part to the ASUS laptop. She talked over me multiple times to continue saying the same thing she said 3 times while I asked a question that she had not yet answered. She put me on hold again for about 5 to 10 minutes. She sent me an email with the part number and model number for the NIC and told me that I would have to contact their distributors to get the info for the NIC and order a new one. She said something about a review so I asked her what she had said about a review because I couldn't hear her (again, it was loud on her end, sounded like she was in a very large crowded area with a lot of people talking.) She proceeded to repeat everything she told me about the distributors in a very rude manner, and then told me she would send an email for a survey. Now I still need to go to a different company to try and find and purchase a replacement NIC for my ASUS laptop. They couldn't be bothered enough to offer even the means to get a replacement part for their products.