eyal baranets

Efficient, friendly and respectful

I ordered 2 prints

Sensitive Labrador …

ASUS Service in Cyprus & Greece: €2000 Laptop, 12+ Days, 0 Responsibility

I live in Portugal, but I spent a month in Cyprus (Paphos). During my stay, my ASUS ROG laptop — which I rely on for both work and gaming — suddenly stopped turning on. After a few days of instability, it died completely. Since the laptop is still under warranty (9 months remaining), ASUS support instructed me to bring it to their official service lab in Larnaca, which handles Cyprus and Greece. On May 30, I delivered the laptop in person. I was promised the repair would be done within 7 business days. What actually happened? • I made over 20 calls to the lab — not one answered • I received no updates — no email, no call, no message • I had to travel to the lab 3 separate times, from Paphos — a 2-hour drive each way — just to get basic information When I finally got there, I was told the motherboard had failed, and that they had ordered a replacement. I reconfirmed my contact details and was told I would get an update the following Tuesday. That update never came. By then, more than 12 days had passed, and I was about to fly back to Portugal. I explained to ASUS that I urgently needed the device for work. Still, no one contacted me. On the day of my flight, I made a final trip to the lab — desperate. And then I was told: ❌ The part they ordered was wrong / incompatible ❌ The laptop was still not repaired ❌ I would need to wait even longer — with no ETA To make things worse, when I came to collect the laptop — on the way to the airport — they made me wait 20 minutes, even after I told them I was in a rush to catch a flight. I ended up spending well over €100 on taxis and fuel alone — and walked away with zero resolution. The most frustrating part? They weren’t even rude. They were just completely indifferent — like this issue didn’t matter at all. There was no sense of responsibility. No urgency. No effort to help. ASUS – this isn’t just poor customer service. This is a total failure of responsibility, care, and leadership. I’m publicly sharing this and asking for a senior ASUS representative to contact me. I followed every step of your process — and was ignored, delayed, and left with nothing.