Gregory Allport
1 reviews•New Reviewer
over 1 year ago
Response
Asked a question twice and never received a response.
Helpful?
TrustScore
4.8
Excellent
460
16
5
8
11
500 reviews in total
Over a year ago
It's been good but this last time the delivery was not provided when I was told and I ran out of supplies which was very stressful. I ended up having to reuse catheters several times.
Over a year ago
You always take great care of me. Prompt, reliable and easy to work with if I need to call for assistance.
Asked a question twice and never received a response.
Never a problem. Not 1 complaint or issue
I have had to make several changes along the way. Staff responded to them graciously and effectively.
There's never an issue with 180 Medical. Easy to use website, and the order is always on time.
You seem to care about my needs and keep the supplies coming in a timely manner.
Great customer service always helpful anytime I need to call for any reason about my catheter order
It is difficult to be required to use a catheter for the rest of a person's life. The staff has counseled with me about various types and have guided me in the right direction. The orders always arrive in a timely manner. Also, I find the staff to be very courteous.
Doing what your business entails.... well! That's the formula to success, and 180 Medical does it well. Keep up the good work.
Reliability
Fast, dependable and efficient
I am always pleased that you are able to ship my order promptly and pleasantly. Thank you.
I have nothing but good to say about 180 Medical. I know that I can always depend on you, and that you will provide great service and accommodation.
Customer service is second to none.
While after months of my patient advocate from my insurance and myself trying to get you to submit a claim for 300 catheters instead of 200 you finally did it. Well low-and behold it was approved the very day it was received by my insurance. It’s ridiculous of whoever it was to call me repeatedly to say my insurance wouldn’t accept my request. They didn’t understand that I talk with my advocate at least twice a month and no request was ever made. This person repeatedly told me that’s all they pay for since that’s all Medicare would pay for. Well after repeatedly told this I went on Medicare website and found this to absolutely not to be true. I even called to verify It’s says to go through the same process I had to with my insurance company. I’m not sure what the process is when you get a prescription. I’ve been told by my insurance representative that it has to be submitted whether you believe it will be approved or not. Especially when you have a representative of that insurance company telling they need it submitted. I believe this employee should be reprimanded. No not fired but learn that all prescriptions need to be submitted. Thank you.
Always quick service and right on time
180 Medical is very reliable and always sends the right product. I can count on them and they are available if you need something.
Great Customer Service Managing the order online is an effortless process, and the deliveries are always made on time.
Your service has been great thank you 👍
Always reliable and prompt.
We always get what we need and that's special for us. Thanks for the wonderful service we get.
Based on analysis of 19 reviews rated 1-2 stars for 180 Medical
“After being assured that my aged fathers emergency supply of catheters would arrive by Sat”
“No fed-ex shipping confirmation no emails and no possibility of reaching any one at 180”
“When you call customer service they get offensive and try to blame you or said they shipped it out on time when they...”
“While after months of my patient advocate from my insurance and myself trying to get you to submit a claim for 300 ca...”
“Maybe more than ONE star, they DID cancel the bill”
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180 Medical is a specialized online provider of intermittent catheters and ostomy supplies, dedicated to improving the quality of life for individuals with urologic and ostomy needs. The company offers a wide selection of products from leading manufacturers, ensuring that customers can find the right solutions tailored to their specific requirements. With a focus on customer service, 180 Medical provides reliable and discreet shipping, making it convenient for customers to receive essential medical supplies right at their doorstep. Targeting individuals who require catheters and ostomy products, 180 Medical aims to support users in managing their conditions effectively. The company also offers free product samples to help customers determine the best fit for their needs. Accredited by the ACHC and contracted with Medicare, Medicaid, and various private insurance plans, 180 Medical prioritizes accessibility and quality in its services. For more information, customers can reach out via their toll-free contact number or explore resources available on their website.
180 Medical receives overwhelmingly positive feedback from customers, who frequently highlight the prompt and reliable service. Reviewers appreciate the timely deliveries, with many stating they consistently receive their orders on time and find the staff to be professional and courteous. The ease of managing orders and the helpful reminders for renewals are also praised, contributing to a seamless experience. However, some customers express concerns about occasional issues with supply timing, particularly in urgent situations, which can lead to stress and the need to reuse medical supplies. Additionally, there are mentions of product quality not meeting expectations in certain cases. Overall, while there are minor complaints, the majority of feedback reflects a high level of satisfaction with 180 Medical's service and support.
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