Over a year ago
It's been good but this last time the delivery was not provided when I was told and I ran out of supplies which was very stressful. I ended up having to reuse catheters several times.
Over a year ago
You always take great care of me. Prompt, reliable and easy to work with if I need to call for assistance.
Everything was convenient, smooth and accurate and the product that I get is the best I've had
I talk to a real person. Fast friendly and timely service
Working with 180Med Alyssa Willis has been a pleasure since day one. If I were to rate Alyssa and the service she represents from one to five she and 180Med would be a five point five! Communication is key to good business practices and our communications are above and beyond superb. So many thanks.
Always great customer service, good phone skills. Supplies are always on time.
They are very professional & they make sure you have enough supplies
Consistent precise messaging, delivery, and responsiveness.
Excellent web page. Easy to order
Easy to order, shipped when it said, order was correct, works with insurance
Timely communication and understanding of my catheter needs!
The customer service people are absolutely amazing
180 medical gives email reminders about re supply. I would never remember without it!!
Always extremely helpful and great customer service!
Easy to work with. Large assortment of items.
Always quick and friendly service
They processed and shipped my order promptly. I received it quickly too.
Great Product - Delivered on time - Recommend 180 Medical as dependable supplier - Friendly Customer Service
I have been using 180 Medical for catheters for a good number of years. Service has been Excellent! Delivery is always on time. Renewals are easy. When I go out-of-state for several months in the winter, employees do an excellent job of making sure that my monthly supply reaches me at an alternate address every time! When speaking with an employee from Customer Service, all of them have been courteous and well in tune with my needs. Service from this company has been amazing...I have said this in the past and service has NEVER been anything but EXCELLENT!
Ordering reminders give adequate notice of upcoming deliveries. Deliveries are on time as scheduled. Orders are well packaged. The only problem I have is that deliveries are left outside the gate where anyone can pick it up. I would like deliveries to be left on the porch by the door.
Excellent product and on time deliveries
Staff very knowledgeable, professional and courteous along with always being helpful.
Based on analysis of 19 reviews rated 1-2 stars for 180 Medical
“After being assured that my aged fathers emergency supply of catheters would arrive by Sat”
“No fed-ex shipping confirmation no emails and no possibility of reaching any one at 180”
“When you call customer service they get offensive and try to blame you or said they shipped it out on time when they...”
“While after months of my patient advocate from my insurance and myself trying to get you to submit a claim for 300 ca...”
“Maybe more than ONE star, they DID cancel the bill”
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180 Medical is a specialized online provider of intermittent catheters and ostomy supplies, dedicated to improving the quality of life for individuals with urologic and ostomy needs. The company offers a wide selection of products from leading manufacturers, ensuring that customers can find the right solutions tailored to their specific requirements. With a focus on customer service, 180 Medical provides reliable and discreet shipping, making it convenient for customers to receive essential medical supplies right at their doorstep. Targeting individuals who require catheters and ostomy products, 180 Medical aims to support users in managing their conditions effectively. The company also offers free product samples to help customers determine the best fit for their needs. Accredited by the ACHC and contracted with Medicare, Medicaid, and various private insurance plans, 180 Medical prioritizes accessibility and quality in its services. For more information, customers can reach out via their toll-free contact number or explore resources available on their website.
180 Medical receives overwhelmingly positive feedback from customers, who frequently highlight the prompt and reliable service. Reviewers appreciate the timely deliveries, with many stating they consistently receive their orders on time and find the staff to be professional and courteous. The ease of managing orders and the helpful reminders for renewals are also praised, contributing to a seamless experience. However, some customers express concerns about occasional issues with supply timing, particularly in urgent situations, which can lead to stress and the need to reuse medical supplies. Additionally, there are mentions of product quality not meeting expectations in certain cases. Overall, while there are minor complaints, the majority of feedback reflects a high level of satisfaction with 180 Medical's service and support.
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